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Customer Service Engineer

Location:
Cumming, GA
Salary:
112000
Posted:
June 17, 2014

Contact this candidate

Resume:

Douglas J. Thibodeaux

**** ********* ******, ******* ** 30028

Phone 404-***-****

E-mail: aceljt@r.postjobfree.com

Technical Skills

VMware ESX 2.x, 3.x, 4.x, 5.x MS Windows Win7 /Win8

VMware backup and Disaster Recovery MS Office 2007, 2010, 2013

VMware Converter, P2V, DRS, Vmotion Boot from SAN/ Direct attached Storage

VDI implementation Disaster Recovery experience

Windows 2003-2012 Server OS Support VCP, AD, DNS, DHCP, VDI, RDP

HP SIM, HP ILO, ISCSI

Highly motivated and adaptable IT Professional; goal-oriented with an exemplary work ethic and a clear

focus on customer service along with leadership ability, which fosters team-play with effective

communication and writing. Intangible qualifications include:

• Over 8 years of experience in in service, support or administration on both rack mount and blade

Industry Standard Servers (HP, Dell, IBM, Cisco UCS) using virtualization technologies

• Over 7 years’ experience in implementing, configuring, and troubleshooting a VMware vSphere

environment including experience with server migrations, performance monitoring, troubleshooting,

upgrading, and patching

• Able to quickly assimilate job requirements and employ new ideas, concepts, methods and

technologies

• Strong advocate of teamwork and confidence to act as a subject matter expert and trusted advisor for

peers and customers alike, including cross-organizational collaboration and rapport building

• Proven experience in high level, cross organizational customer communication

• Leveraging product and solution knowledge to probe customer needs and identify opportunities for

the Sales Growth Initiative

• Technical knowledge and experience with HP Integrated Lights Out (iLO) as well as DELL Drac

interfaces and server management software tools

Work Experience

McKesson 2014 – Present

Systems Administrator 5

• Responsible for deploying VMware ESXi, Virtual Center, vMotion and P2V along with disaster

recovery procedures with best practices

• Plans and conducts technical tasks associated with the implementation of virtualization (VMWare)

• Provides support for issue resolution, assessment of system environment readiness, and installation

• Provides recommendations on the process improvements related to implementation processes and

leads the efforts to create improvements

• Provide escalation support on VMWare solutions for remote hosting customers

• Provide support for VMware Auto-deploy and VMware Distributed switches

ThyssenKrupp IT North America 2011 – 2014

VMware Administrator III

• Assisted with the design of a “Greenfield” Datacenter using Cisco Unified Computing System (UCS)

and servers unify computing, networking, management, virtualization, and storage access into a

single integrated architecture

• Setup and Deploy and Administer Veeam Backup &Replication

• Technical knowledge and experience with Converged Infrastructure type Products

• Technical knowledge and experience with HP Integrated Lights Out (iLO) technology and server

management software tools

• Technical expertise on one or more of the following Operating Systems: Windows, VMware, Veeam

• Technical Knowledge and experience supporting HP C7000 Blades and Cisco UCS platforms

Atos Origins 2007 – 2011

Vmware/Wintel Administrator

• Experience installing, configuring and supporting Windows Server 2000-2008

• Installation, configuration and maintenance of IBM P-Series, Dell, Fujitsu and HP x86/x64/IA64 rack

mounted and blade servers

• Technical experience with VMware VI3/vSphere; Installation and configuration ESX 2.x - 5.1

• Strong familiarity with installation and configuration of Microsoft Operating Systems (Win XP,

windows 7, Windows 2003 / 2008 Server)

• Installing and maintaining over 600 virtual servers and 300 physical servers in a large enterprise

environment which includes supporting Windows 2000, 2003, 2008 Server OS’s

• Hands on technology engineer, providing expertise in identifying business requirements, evaluation

current infrastructure, designing systems to meet the current and future business requirements and

implementing solutions from start to finish

• Knowledge and experience with Windows, Active Directory, DNS, DHCP, Security, VMware

• Manages projects from conception to completion including project timelines, internal/external

resources and budgetary guidelines

• Familiarity with the use of Rights and Permissions (Security on folders) on Windows operating

systems

• Familiarity with Microsoft Remote Access tools (including NetMeeting, RDC, Dame Ware, VNC,

and LiveMeeting)

• Team-oriented to work with other IT personnel to resolve issues and plan projects

• Configuration and maintenance of QLogic, Emulex and HBAs

• Experience with integration of storage solution particularly NetAPP filers (Fiber Channel, ISCI, and

NAS)

Siemens Business Services 2005-2007

Support Engineer II

• Configured and deployed laptops and desktops for all employees

• Tier 2/3 support and provide mentorship and guidance for peers as well as L1 engineers

• Administer end user accounts, permissions, and access rights

• Performed hardware and software configurations and updates

Education

• VCP 5 Certification #: VMW-00860686M-00132277

• VCP-Cloud Certification

• VCA-WM Certification

• VCA-DCV

• VCA-Cloud

• VCP ITIL v3 Foundation Certified

• Comp TIA A+ and Net+ Certifications (2005 - ID.: COMP001002753133)

• Argosy University, Atlanta GA (2006)

• University of Louisiana, Lafayette, LA & McNeese State University, Lake Charles, LA

E6 Staff Sergeant - Infantryman

• Louisiana National Guard, New Iberia, LA (1987 – 1996)

• Meritorious Service Medal

References

Jake Draisen

Infrastructure Architect

678-***-****

Doug McGrath

VMWARE Consultant

Siemens Industry

404-***-****

Omar Miller

VMware Administrator III

ThyssenKrupp IT

770-***-****



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