Anjali Vij

Change and Release Manager at Saudi Telecom Dubai, United Arab Emirates

Contact Information

Email Address: aceldo@r.postjobfree.com

Mobile Phone: +971.508268619

Country: Dubai, United Arab Emirates

Target Job

Target Job Title: Project Manager, Program Manager, Senior Business Analyst/Business Analyst,

Change & Release Manager

Target Job Location: UAE; Bahrain; Kuwait; Lebanon; Oman; Qatar; Saudi Arabia

Career Objective: An IT professional with 7+ years of impressive track record in effectively

delivering projects to meet customer requirements with proficiency in business analysis as well as

designing and implementing change & release management process, seeking a key position to

contribute excellent technical proficiency and management expertise towards smooth business

operations in a reputed organization.

Employment Status: Full time

Career Level: Mid-Career

Notice Period: 1 month (Negotiable)

Personal Information

Gender: Female

Visa Status: Residency Visa (Transferable)

Marital Status: Single

Experience 7+ Years

Change and Release Manager

at Saudi Telecom Location: Dubai, United Arab Emirates

Company Industry: Information Technology

Job Role: Technology/IT

September 2013 - Present

Highlights:

• Played a vital role in reducing the cost budget whilst implementing change, facilitated efficient

and prompt handling of all changes and dexterously met deadline deliverables.

• Established and defined strategies for the change and release management projects.

• Successfully designed and implemented Change & Release Management process to ITIL.

• Instrumental in designing process for Agile Development to deliver to Stakeholders.

Key Responsibilities as Project Manager:

• Formulating the strategy, structure, framework, principles, charters and extensive execution of

unified project management methodologies to meet business goals.

• Defining project objectives and plans, including budgeting, scheduling, setting performance

standards and monitoring for timely completion of projects.

• Identifying, analyzing and developing risk mitigation tactics of Agile’s projects. Coordinating with

the build, test and release teams within an Agile environment.

• Spearheading entire implementation lifecycle including defining implementation processes,

providing time/cost estimates, documenting code, conducting requirement, design and test plan

reviews to the final delivery of quality code.

• Working on SLA for managing the contract with vendor, ensuring implementation of streamlined

processes to minimize cost and optimize resources without compromising on quality.

Key Responsibilities as Change Manager(Lead Business Analyst):

• Designing, developing and implementing large-scale business change initiatives, including the

design and delivery of change strategies, communications and transition plans for internal

restructures, business process improvements, cultural change initiatives & capital programs.

• Planning, executing and delivering change management assessments and strategy, supporting

change management at the organizational level, minimizing the impact of change-related

incidents upon service quality, consequently improve the day-to-day operations of the

organization. Identifying and gaining approval of estimates/ change requests.

• Creating actionable deliverables for the five change management levers: communications plan,

sponsor roadmap, coaching plan, training plan, resistance management plan.

• Managing the portfolio and change load, ensuring alignment and sustainment of change

management and organization design tools and methodology throughout the organization.

• Reconfiguring the service management tool to support the change process. Executing mitigation

strategies and tools to engage impacted stakeholders to increase understanding, build support for

change and ensure smooth transition with minimal business disruption.

• Creating/managing measurement systems to track adoption, utilization & proficiency of

changes. Identifying performance gaps/ changes freezes & working to develop/implement

corrective actions.

• Chairing weekly CAB and providing regular updates to the senior management on release

progress, implementation success, potential delays and resource adjustments needed in order to

achieve project goals.

• Submitting regular risk dashboard reports to the Board and Mgmt., including key business risks,

mitigation actions plans, risk indicators & changes in risk profile.

Key Responsibilities as Release Manager:

• Establishing policies, standards and guidelines for release management that support the

delivery of robust, stable and secure applications & solutions portfolio.

• Designing, developing, implementing and supporting high-quality software build configurations,

project repositories, technical support documentation & dependent systems.

• Defining overall product strategy, capturing user feedback and incorporating desired

enhancements/new features into the product, ensuring customer’s (internal & external) needs are

met and released on time with the highest quality.

Key Projects to Credit:

- STC Mall

- Dawri Plus

- Saudi Premier League

- Invision

- Qitaf

- M3com

Lead Business Analyst/ Lead Test Analyst/ Quality

Assurance Analyst

at Orange Business Services Location: Delhi, India

Company Industry: Information Technology

Job Role: Technology/IT

September 2008 - May 2013

Highlights:

• Successfully met the challenges of handling complex process improvement projects, identified

the project goals and scope, including associated risks, built a structured approach to

successfully complete the projects in the allotted time.

• Simultaneously served as Lead Business Analyst, Lead Test Analyst and Quality Assurance

Analyst.

Key Responsibilities as Lead Business Analyst and Project Management :

• Created project implementation plans/schedules, estimated, forecasted and assigned tasks to

team members for on-time delivery of client deliverables. Applied technical expertise in

specifying, selecting as well as setting up work control systems.

• Developed projects work breakdown structure (WBS), defined scope of projects, purpose

created detailed work breakdown for all phases of the projects including deliverables schedule.

• Liaised with the vendors to finalize scope of outsourced work, type of contract and payment

schedule. Managed the contracts by reviewing the man days, ensured deliverables within

stipulated time- frame.

• Analyzed the company’s needs, defined solutions that meet those needs, identified gaps and

shortcomings in proposed solutions, assessed and validated proposed and deployed solutions.

• Collated requirements by applying Requirements Engineering concepts encompassing -

determining the requirements of a new/ altered system, considering possibly conflicting

requirements of the various stakeholders/ end users to avoid pitfalls of ill-defined requirements.

• Mapped system functions, built conceptual models, analyzed business processes, functions and

procedures to determine most effective business systems software that best satisfy client needs.

• Identified key elements critical to success accordingly developed an appropriate approach and

work plan that incorporates success criteria and KPIs.

• Applied project SDLC process to assure functionality, security, quality and regulatory compliance

of deployed systems.

• Extracted data from the database via SQL to prepare different reports. Managed the

requirements for BI Reporting tools: Cognos

Key Responsibilities as Lead Test Analyst:

• Defined the testing scope for each release, planned test strategy and aligned schedules with

project activities.

• Performed UAT, risk assessment of test designs and scenarios to mitigate risk while still meeting

required timelines.

• Created test scenarios/test cases to ensure software performs in line with requirements outlined

in functional & design specifications prior to release. Monitored execution of test plans to cover

end-to-end scenario to prevent issues in production.

• Monitored and reported project status to Stakeholders on daily/ weekly/ monthly basis whilst

conforming to established quality standards.

• Traced requirements and designed test scenarios for the major wireless functionalities like

service provisioning, order entry, service order management, billing and payments and other

value added services. Conducted E2E testing with users.

• Optimized, achieved, and maintained KPIs (Key Performance Indicators). Evaluated team

members based on defined KPIs for annual appraisals.

Key Responsibilities as Quality Assurance Analyst:

• Served as Team Leader, primary QA resource on multiple projects. Verified quality standards

and test procedures for program design and product evaluation to attain quality of software

economically and efficiently.

• Formulated quality assurance standards & procedures for better performance and efficiency.

Developed test specification, outlined and managed enhancements and user reported bugs for

CRM applications.

• Conducted Root Cause Analysis (RCA) to ascertain the quality of deliverables in conformity to

work processes.

• Monitored detailed testing progress and results in test cycles. Coordinated with the team to

identify critical problem areas during execution and escalated unresolved issues to Senior

Engineers for timely solutions.

Key Projects to Credit:

Clarify Application Domain:

Applications for a VMI CDMA and GSM in Postpaid as well as Prepaid on Incident Management,

Dispatch Management, Field Advisory, Clear Contract, Clear Logistic & IS Billing business

domain, Supply chain management.

- Clarify EDI-Geodis Altesse Interface(SCM Interface)

- Clarify Online Portal (COP)

- Spare Planning Tool (SPT)

- MSS Portal: Web Portal

- Real Time Case Management (RTCM)

- Interfaces - Customers: CISCO, WBG (World Bank), PMI, CSCZFS, Kingfisher, BNP

Tools used: Quality center, Oracle, Load Runner Unix, MS Access, MS SQL Server 2005, Toad

Business Analyst

at Bakers Circle Location: India

Company Industry: Information Technology

Job Role: Technology/IT

December 2006 - August 2008 Key Responsibilities:

• Oversaw requirement eliciting and process mapping, understanding business requirements and

translating these into functional specifications for the IT teams to understand.

• Participated in the definition of the business scope of the project and analyzed and provided

strategic advice on the managerial methods and organization establishment.

• Conducted assessments and propose improvements to methods, systems and procedures in

areas such as operations and communications.

• Liaising between system users and technical support group to coordinate testing/debugging

applications to ensure they meet company specification/ productive usage. Analyzing cost, effort

and performance parameters, implementing improvements based upon data collated.

• Working closely with the client to examine existing business models and data flows, discussing

findings with the client to design an appropriate and improved IT solution. Provided end to end

support on customer queries over email/phone.

• Provided Omniture Site Catalyst implementation specification to the developer to implement

tracking on the Website.

• Served as Sole Point of contact for all Web Analytics related issues often raised by stakeholders

in the company.

• Conducted research to determine efficiency and effectiveness of managerial policies and

programs.

Education

• Master's degree(M.SC), Information Technology from Guru jambheshwar University

• Bachelor's degree (B.COM) from Delhi University (D.U.)

• Higher diploma in IT,: PGDCA ('A' Level) from DOEACC Society Govt. of India

• Advanced Diploma in IT 'O' Level from DOEACC Society Govt. Of India, Delhi

Other Trainings and Certifications:

• SAS Certified

• OCA Certified (051)

• OCA Certified (050)

• ITIL, Information Technology Infrastructure Library (ITIL) V3 certified

• Cisco Certified Network Associate [CCNA]

Specialties

Project Management

Business Analyst

Change & Release Management

ITIL

SDLC

Testing

Skills

• Project Management, System Analysis, Process/ Change/ Release Management, Technology

Management

• Systems Development Life Cycle, Project Tracking, Software Designing, Programming &

Modeling Concepts

• Leadership, Implementation of Policies & Regulations, Team Building, Motivational Skills

• Business Analysis, Optimizing Process, Systems Implementations, Management Reporting

• Process Modeling, Requirements Analysis, Data Integrity, Root Cause Analysis, ITIL

Processes

• Test Scripts, UAT Testing, Quality Assurance, Troubleshooting, Structured Analysis &

Design

• Tools: Quality center, Oracle, Load Runner Unix, MS Access, MS SQL Server 2005,

Toad

• Creative Thinking, Problem Solving, Communication & Interpersonal Skills

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