Michel Louis

Fantastic, Hospitality, Customer Servers and Problem solving

Orlando, FL

acelax@r.postjobfree.com - 407-***-****

Seeking a responsible and challenging position in a growth oriented organization where my experience and

skills will significantly contribute to the overall success of the company and provide opportunities for my career

growth.

WORK EXPERIENCE

Teri 2 Technical Suppor

Convergys - Lake, MS - August 2013 to December 2013

Responsibilities

Handle questions via phone addressing hardware, software, cable, internet or telephone related issues

Reporting/escalating issues through the appropriate channels.

*Effectively communication (verbal and written) information with team members and customers.

*Diagnosing and providing a path to resolve various technical issues.

*Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical

articles, and recommending changes.

*Strive to meet highest level of customer satisfaction by resolving customer issues a professional and timely

manner.

*Multitask through multiple software systems while troubleshooting with customers.

*Additional responsibility as business needs dictate.

*Excellent Customer Service Skills

*Up selling

*Strong written, verbal, and organization skills.

*Superior time management and prioritization skills.

*Proficiency with Mac OS X & Windows Typing skills Deductive Reasoning Skills Passion for technology

Excellent listening skills Previous experience troubleshooting preferred Ability to learn on the fly Excellent

listening skills

Aisle- Attendant

Orlando World Center Marriott - Orlando, FL - December 2012 to May 2013

Aisle- Attendant

*Deliver food to guest’s table assist in setup, hosting, stocking dish wear and food items as needed

*Assist Kitchen staff with duties

*Maintain cleanliness of work area

*Work closely with other departments to ensure an efficient operations

Host

*Supervises and coordinates activities of dining room personnel to provide fast courteous service to patrons

*Schedule dining reservations and arranges parties or special dinner functions

*Greets guests, escorts them to the tables and provide menus

*Inspects dining room serving stations for neatness as well as cleanliness

Expediting

*Ensures kitchen orders are prepared in a timely manner

*Finalizes the presentation of each plate, clean up and adding garnishes

*Ensure that orders are at appropriate serving temperature

*Directs food runners to deliver complete orders

Security Lead

Sheraton Vistana Villages - Orlando, FL - May 2004 to July 2012

Security Officer

*Provide security and customer service for over a 1,000 villa Vacation Ownership Property

* Experienced with training

* Promptly respond to all emergency situations and complete detailed incident reports

* Work closely with other departments to ensure an efficient operation

* Addressing guest incidents as needed

* Maintaining and up keeping inventory of vehicles, first aid and electronic equipment

* Patrol 45 acres of resort property

* Ensuring over all guest, employee, and property safety and security

Security Lead

* Experienced with training and interviewing new and potential employees

* Lead a team of more than 20 employees

* Work closely with other departments to ensure an efficient operation

* Addressing guest incidents as needed

* Scheduling

Activity Assistant

* Greet guests at check-in

* Create video projects for holidays and special events

* Assist in setup, hosting, and implementation of all special events

* Provide input regarding types of activities offered

Resort Trainer

*Introduce new hires to company policies and practices

*Teach mandatory property modules emphasizing on the “brand”

*Conduct property tours

*Provide ID badges and pride pins to complete uniforms

*Escort new hires to new work area

Highlights and Awards

Sheraton Vistana Villages, Award of Excellence – 3rd Quarter, 2006

Sheraton Vistana Villages, Employee of the Month for April 2009

Sheraton Vistana Villages, Award of Excellence – 4th Quarter, 2009

Sheraton Vistana Villages, Employee of the Month for December 2010

Sheraton Vistana Villages, Outstanding Performance Award, 2010

Sheraton Vistana Villages, Communication Committee

Sheraton Vistana Villages, Property Training Team

Sheraton Vistana Villages, Guest Service Index Committee

EDUCATION

Diploma

Cypress Creek High School

2002

SKILLS

Excellent written and verbal communication skills, outstanding sense of customer service, extremely self-

motivated, bilingual -Creole and English, Proficient use with various computer systems Outlook, Word, Exel

& adobe Photoshop, Mixologiest

ADDITIONAL INFORMATION

Certifications

CPR/AED First Aid

Class D Security License

OSHA

ServSafe

Tips

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