GLAIZA D. FLORA

Blk. ** Dalag St. Sitio Batasin Brgy. San Juan

Floodway, Taytay Rizal

E-mail add: acelau@r.postjobfree.com

Contact nos.: +639*********

CAREER OBJECTIVES:

To join a prestigious firm and be considered as a valuable employee with my education

and experiences, and to actively contribute to success of the company

SUMMARY

Experienced in dealing with customers and working with different personalities and

nationalities. Works with passion and with less supervision.

HIGHLIGHTS

• Reliable and Punctual

• Can do multi tasking

• Flexible and hardworking

• Delivers exceptional customer service

• Can work in a past paced environment w/ less supervision

EDUCATIONAL BACKGROUND:

2nd YEAR COLLEGE-2nd sem

Tertiary :

Bicol University College of Arts and Letters

Bachelor of Communication Arts Major in Journalism

2003-2005

Secondary : Monreal National High School

Monreal Masbate

1999-2003

Primary : Monreal Central School

Monreal Masbate

1993-1999

WORKING EXPERIENCE:

August 2005-February 2007 Max’s Restaurant

(SM MEGAMALL BRANCH)

Customer Service Assistant

Duties and Responsibilities:

• Receptionist

• Take orders

• Assist customers/addressing their needs

• Responsible for handling Reservations/deliveries

• Hosts a party

• Monitor standard operating procedure of co employees

September 2008 to 2011 International Specialty Concepts Inc.

(ZARA-Glorietta Branch)

Responsible/Section Supervisor

Duties and Responsibilities:

• Monitor and prepare Staffs schedule and designation

• Organize reservations, alterations and transfer between stores

• Monitor opening and closing standards

• Leads the subordinate during section briefing and set goals to accomplish

objectives

• Prepares and organize Delivery process fully

• Control’s staffs image

• Monitors and analyze sales and reports

• Take responsibility in monitoring/ordering stocks

• Analyze products and its market

• Communicates with DT, Managers with regards to products needed

• In charge in coordination of merchandize

• Detect and react in special commercial situation

SEMINARS ATTENDED:

• Shapes and style

• Fiber and Fabric

• Leadership and Communication

• Vision Mision

November 2011 to May 31, 2014 Sephora Singapore Pte. Ltd

Senior Beauty Advisor

Duties and Responsibilities:

• Leads subordinate and plans with staff actions to be taken to achieve set monthly

sales quota and goals.

• Consolidate sales report for monthly analyses.

• Implements store policies, store operating procedure, cashier and grooming

standard and ensure that all are being carried out as per company’s policy.

• Process receiving and inter store transfer.

• Monitors inventory and stock adjustments (damaged, losses)

• Communicates with the category managers for tester requisition and request of

products needed for special commercial situations.

• Performs opening and closing standard (cash management)

• In Charge of monthly roster, break schedule and zone designation of each staff.

• Acts as a mentor of new members for a month teaching product knowledge and

company’s standard operating procedure.

• Performs quarterly evaluation/coaching of staff to keep them on tract with their

performance for their career development/enhancement.

• Implements excellent customer service, attends to customer’s query and resolves

customer complaints.

• Do actual selling, cashiering and customer service.

• Do visual merchandizing of products.

PERSONAL INFORMATION:

Age : 27 years old

Birthdate : September 24, 1986

Birthplace : Monreal Masbate

Height : 5’2’’

Weight : 110 lbs.

Civil Status : Married

Religion : Roman Catholic

Citizenship : Filipino

Father’s Name : Bernie Deinla

Mother’s Name : Nena Deinla

I hereby certify that the above information is true and correct to the best of my knowledge

and belief.

GLAIZA D. FLORA

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