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Customer Service Engineer

Location:
Dallas, TX
Posted:
June 16, 2014

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Resume:

Pedram Tajabadi

**** ***** ***** **, *****, Texas 75023

818-***-**** / acelab@r.postjobfree.com

Systems Engineer / Network Administrator/ IT Professional

SUMMARY OF QUALIFICATIONS

A highly motivated, disciplined professional with solid experience in

network engineering/administration with an emphasis on Cisco certification,

Able to adapt to many types of software quickly, provide effective skills

in troubleshooting, coordinate work demands for efficiency and timeliness,

and decrease costs by designing networks with better and more cost

effective tools. Eager to continue to learn new technology and business

processes and expand knowledge; with a personal drive to excel in

performance and be considered an asset to an organization. Key Strengths:

. Operations . Customer Service . Problem Solving . Contract Management .

Organizational Skills

. Team Management . Planning/Coordinating . Auditing

PROFESSIONAL EXPERIENCE

Asiatech NOC, Tehran Iran - Network Engineer Sept 2011 - Jan

2014

. Responsible for troubleshooting and programming for customers and

subscriber carriers

. Installing and configuring network hardware's (NIC's, HUBs, Switches

and routers)

. Tier 2 supports for field network technicians and worked with

engineering team on special projects.

. Implemented routing protocols including EIGRP, and OSPF on 2811 and

2850 series routers.

. Implemented VTP, EtherChannel and VLANs using Cisco 3550 and 3560

switches.

. Configured routers for client WAN connections with static and dynamic

routing that included

. Managed network design, implementation, and administration.

. Implemented firewall protection by using access control list on cisco

routers.

. Implemented Windows 2003 Active Directory, DNS, DHCP and Internet

Information Services (IIS).

ALBORZ HOTEL, Tehran - LAN Administrator March

2012 - Nov 2013

* Responsible for LAN support, network troubleshooting, user monitoring,

and primary support for building and maintaining 10 Microsoft Windows

2003 Servers. Managed client migration from legacy systems to the new

devices and networks.

* Install and move servers and storage equipment.

* Apply all security patches as needed to maintain a secure environment.

* Provide first-level and second level server troubleshooting and

response.

* Provide technical documentation of the network infrastructure.

NET AZMOON, Tehran - LAN Administrator May

2010 - Jan 2012

. Install and configure new LAN servers and user workstations

. Researching purchasing information on hardware and software

acquisitions.

. Perform and manage regular backups.

. Data Center network infrastructure cabling (Cat5, Cat5e, etc).

. Perform monthly and quarterly audits on servers

. Administer file, application and print servers in 24/7 network

environment.

EDUCATION

West Vally Occupational Center:

Cisco Certified Network Associate (CCNA)

In progress

Completed Network 1 10-11-2013

Completed Network 2 12-20-2013

Network Control Operator 03-21-2014

Azad University - Bachelor of Science "Computer Programming" 2008-2013

Technical Skills

Network Hardware: Catalyst 3550, 3560 and 3750. Cisco Routers including

2600, 2800, 6400 and 7200

Routing Protocols: RIP, EIGRP, ISIS, OSPF and BGP

LAN/WAN Technologies: Wireless LAN, 802.11a/b/g, VTP, VLANs, EtherChannel,

Ethernet, Frame Relay, PPP and HDLC, ISDN, DSL.

Network Services: Active Directory Administration, Group/User Management,

Group Policy, DNS, DHCP, Netware Directory services(NDS), IIS, FTP, TCP/IP,

ACL, STP, NAT/PAT, Data Backup Strategy, Disaster Recovery Strategy, OSI

model, VLSM

Familiar Server Software: Windows 2008 Server, Windows 2003 Server.



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