RICHARD E. STRECKER, JR.
*** ***** ***, #* • Cuyahoga Falls, OH 44221
acel5o@r.postjobfree.com
EXPERIENCE Catastrophe Management Solutions, Call center representative
Hudson, Ohio February 2012-Present
Receive incoming calls from customers with personal property loss. Ask, with great
compassion and equanimity, about damage and related questions complete report
for insurance adjuster.
Customer Service, Restaurant, Assistant Manager
Carrols corporation, June 1995-September 2011
Cuyahoga Falls, Ohio
Primarily, handled all the drive thru responsibilities from taking orders, assembling,
and completing in 2.5 minutes or less also, was involved in almost every area of
operations. Received numerous recognition and achievement awards for quick, deft,
and outstanding service attained set company goals and customer retention. Had
the innate and learned abilities to “follow my gut” and do what was right. Required
tremendous equanimity in difficult situations.
Lerner Shoes, Assistant Manager May 1991-June, 1995
Orlando, Florida
Responsible for store operations including merchandising, sales, stock and
supervision always completed deadlines in high volume, best past environment
while meeting sales quota.
Westinghouse Electric Corp., Graphic Technician June 1984-April 1991
Orlando, Florida
Prepared all engineering “blowbacks”, including paste-up and detail modifications
developed innovative procedures and techniques which significantly increased
productivity. Co-ordinated operations with engineering departments always met
deadlines and received numerous quality awards, recommendations.
SUMMARY I have over 30 years diversified professional experience in customer service. This
includes fast food, retail, and business. I have the learned and innate ability to
maintain composure under very difficult situations. I can use charm, compassion,
and empathy in persuasive presentation and communication. Thus, can placate and
do what is right and necessary. This has enabled me to meet and exceed my sales
and goals.
In addition, have eight years public speaking and highly professional voice and
speech training my other proven assets are reliability, dedication, detail and results
oriented.
EDUCATION University of Akron, Akron, Ohio
(Media Communications/Speech 1972-1977)
SKILLS EXPERTISE Customer service, Restaurants, retail sales, graphics, public speaking, public
AND
relations, promotions, event planning and management, vendor relations, inventory
management.