Quality Assurance Manager
Resume:
JACQUELINE ELAINE BUMPHUS
INDIANAPOLIS, IN 46254
Executive Summary
Hard working, results oriented IT professional with 15 yrs testing
experience seeking a Senior Quality Assurance position in a progressive
software development organization or Consulting. I have ten years
experience in quality assurance as well as team Management leadership and
testing. Have a sound knowledge of testing methodologies and Software
Development Life Cycle with a proven record of accomplishment of
proactively identifying opportunities for improvement and finding effective
solutions to business problems. Also able to quickly understand new
technologies and apply skills. My testing experience expands across
multiple industries including Car Auctions, Pharmaceutical, Staffing
Application and Music. Recognized for initiative, determination and
commitment; enjoy working collaboratively with testers, developers and
other team members.
Specialties
. Computer Systems Validation
. Analyzing problems and providing solutions
. Documentation/ Write test plans
. Collaboration teams multi-functional areas
. Software testing and Validation
. Developing test scripts using Rational Robot automated testing tools
. Manual Testing
Technical Skills
. HP Quality Center
. Microsoft TFS Test Manager
. Remedy
. DB2
. Rational Team Test
. Microsoft Word
. Sybase
. Rational Robot
. Microsoft TFS Test Manager
. Informix
. Dec/VMS
. SQL
. Dev Track
. IBM Rational Robot
. Oracle
. PVCS Tracker
. Unix
. Visual Studio
. Documentum (E-Sign)
. GEL (GLOBAL ELECTRONIC LIBRARY)
WORK EXPERIENCE
STLogics - Dept of Revenue - Mar 2013-Present
Sr Software Analyst
o Performs and leads tests to ensure that all IT systems, products and
services meet and preferably exceed minimum standards and
requirements;
o Works closely with the Project Manager, Business Analyst, and
Applications Development Team during software development to include
areas of application development, operation/technical support and
security;
o Leads and administers change control processes to ensure zero defect
software development;
o Documents testing data, findings and reports (COTS) Lexis Nexis Tax
Fraud Project
o Ensures the development of a database (history file);
o Provides requested weekly/bi-weekly/monthly reports and regularly
updates assigned manager;
o Recommends new/improved QA practices and procedures;
o Mentors and provides guidance to new and/or lower level staff;
o Prepares QA documents, manuals, training curriculum and training
sessions; acts as resource for agency technical writers;
IRIS State of Indiana Project
(Indecon Consulting) - Indianapolis, IN
Quality Analyst
Feb 2012 to Mar 2013
o Develop and maintain consistent testing standards
o Conduct and or coordinate testing for custom and vendor software
o Responsible for generating test plans, test scripts and documenting
test results
o Work closely with application developers and business analysts in
performing comprehensive software testing, including quality assurance
testing of databases, modules and documentation.
o Perform and assist Business Analysts with technical and process
analysis
o Provide technical support to IS and other departments, as required
o Create various types of reference documentation such as user,
technical, and operations guides
o Demonstrate understanding of the System Development Life Cycle and
general project methodologies
o Demonstrate excellent communication and interpersonal skills required
in interviewing and conveying information between users and technical
staff
o Worked with both ClearQuest and .Net technologies
Eli Lilly (BCFoward Consulting) 1/09 - 02/2012
Pharmaceutical
Senior Quality Assurance Consultant / QA Test Lead
Accomplishments:
o Served as a QA Lead on multiple web based projects. (IC M / Marketing
Competency Dev Sys / Leo Project)
o Managed onshore and offshore team members on test preparation and
execution techniques, defect identification and documentation, and
QA testing best practices.
o Generated planning reports using HP Quality Center allowed me to
better manage scripts throughout the project.
o Contributed diverse QA/testing and colleague mentoring skill set to
multiple projects, including functionality, compatibility,
reliability, load/stress, security and related testing of a wide
variety of web-based, production and related software products on
Windows and Unix operating systems.
o Creation and execution of test in test labs and test suites;
Regression, Integration, System as well as Functional
o Reviewed test scripts in HP QC, verifying the required elements were
captured and requirements were associated with each script. Tracked
bugs and Changes using Remedy.
o Approved and or Rejected Scripts in Test Plan in HP Quality Center as
when appropriate.
o Responsible for notifying the Support Analyst, Technologist or
Business SME if requirements or design associated to a script had not
been approved prior to execution, created Test Plan and Test Summary
report.
o Work well with a Team and or individual work
Quality Coordinator (US One Lilly)
Accomplishments:
o Implemented Compliance duties based on strategies created by
Management, while ensuring that team members adhere to Corporate and
Local Policies and Procedures.
o Monitored and performance of personnel in order to ensure the
deliverable were completed as part of the validation package
o Responsible for planning and orchestration of onsite quality review
processes, developing policy.
o Responsible for Creating Release Plans, Release Notes for the COE
team. Interprets and implements quality assurance standards.
o Responsible for approving Change Request tickets for changes that
that would be implemented within the system.
Dotstaff, LLC 2/07 - 12/08
Staffing Solutions Software
Quality Assurance Manager
Accomplishments:
o Lead the Quality Assurance team for Web based Staffing application.
o Managed the 5 offshore Test Team in India; to coordinate the
implementation of test scripts to be used for automation.
o Developed business processes to achieve operational excellence
currently coaching the team members to ensure proper direction and
personal development.
o Worked in partnership with the Development and Product team to
deliver; the required quality based on the business requirements.
o Demonstrated ability to develop, implement, follow, maintain and
improve processes practices and standards.
o Responsibilities:
o Contributed diverse QA/testing and colleague mentoring skill set to
multiple projects, including functionality, compatibility,
reliability, load/stress, security and related testing of a wide
variety of web-based software products on Windows and Unix operating
systems.
o Creation and execution of test plans and test scripts; Regression,
Integration, System, and summary writing.
o Evaluating Automation Test Tool for the QA department.
o Working with Teams all related to the project.
Quest Information System 2/05 - 2/07
Voters Registration
QA Team Lead/ Sr. Quality Assurance Analyst III
Accomplishments:
o Led 24 month project Responsible for managing 5 QA employees within
the QA department on the First Tuesday application
o Traveled to Virginia multiple times to help present demos of the First
Tuesday Application.
o Lead User Acceptance testing effort on the First Tuesday Voter
Registration System.
o Responsibilities:
o Furnished QA/test and supporting skills to functionality,
compatibility, security and related testing of a wide variety of web-
based, production, Windows operating systems.
o Creation and execution of test plans and test suite both manual and
automated using Rational Robot
o Testing using Regression, Integration, System, User Acceptance and
Ad hoc testing; bug tracking
o Both team and individual work.
Medispan 5/03 - 2/05
Pharmaceutical
Quality Assurance Analyst II
Accomplishments:
o Maintained product quality by analyzing procedures and output;
recommending improvements. Implements process and procedures by
coordinating quality activities; completed projects by planning,
organizing and monitoring assignments throughout the SDLC.
o Worked in test lab to run scripts against multiple databases us
Rational Robot.
o Responsibilities:
o Experience working with a Drug Interaction Database such as Warning
labels, Medical Conditions, Drug Indications, Patient Education,
Adverse Effects, Clinical Tools all drugs must be FDA Acceptance.
o Experience working in FDA certified environment Implementing automated
software version control using Rational Robot tools to test
application.
o Performed and validation testing of proprietary software systems
within IBO utilizing GXP principles and Title 21 CFR guidelines.
o Experience writing test plans and recording test scripts. (Both manual
and automated testing) Experience in all types of testing which
include Regression, Incremental, Ad Hoc and Installation Testing on
GUI and/or web software testing.
o Verified software quality and functionality by viewing software
requirements gathered by the SME.
o Logged & reported defects using Dev Track.
Adesa Corporation 9/01 - 5/03
Car Auction
Quality Assurance Analyst I
Accomplishments:
o Lead tester on several projects (Web and handheld PDA's).
o Reviewed new and modified programs while suggesting modifications
that conform to standards
o Responsibilities:
o Evaluated and tested software programs and development procedures by
understanding the requirements.
o Responsible for testing the front end of scripts using an automated
testing tool IBM Rational Robot; verified that programs function
according to user requirement and guidelines.
o Helped write, revise and verify quality standards and procedures. Test
procedures for program design and product evaluation.
o Determining if application performed according to user request and
conformed to guidelines.
o Observed monitor during program test to detect and correct errors also
monitored program performance after Implementation.
EDUCATION 1999 - 2002
Indiana Institute of Technology
BS Business Administration (concentration Management of Information
Systems)
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