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Customer Service Sales

Location:
Cuyahoga Falls, OH
Posted:
June 18, 2014

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Resume:

ANN M. DIESZ

**** ************* ****. • Cuyahoga Falls, OH 44221

330-***-**** • acel20@r.postjobfree.com

INSIDE SALES / CUSTOMER SERVICE PROFESSIONAL

Inside sales and customer service professional with background in manufacturing and service

industries. Recognized for good communication skills and customer service. Skills:

Customer Service Negotiation

• •

Problem Resolution Inside Sales

• •

EDI / Manual Order Entry

• •

Price Quotes MS Office/ SAP

• •

PROFESSIONAL EXPERIENCE

GOJO INDUSTRIES, Akron, OH 2009 to 2011

Global producer and marketer of skin health and hygiene solutions.

Customer Service Representative

• Responded to inbound orders, questions and customer issues.

• Cross sold new or additional products.

• Monitored / followed up on account orders and worked with customers to resolve issues.

• Gathered data from internal and external sources to expedite account issues and documented

activity ensuring accurate, complete and up to date information.

• Worked with team leaders, sales management, team members, reps and other relevant parties

ACUMENT (Flexalloy), Streetsboro, OH 2008 to 2009

Supplier of mechanical fastening technologies.

Senior Account Representative

• Handled account activity for large automotive industry accounts.

• Utilized Order entry systems Manual and EDI.

• Coordinated with purchasing, planning and shipping to ensure timely delivery for orders.

• Contacted with buyers to ensure accurate forecasts.

RUBBERMAID HOME PRODUCTS, Fairlawn, OH 2008

Global marketer of consumer and commercial products.

Inside Sales Representative

ANN M. DIESZ PAGE 2

Handled day to day activity for the largest grocery and drug store accounts.

Processed EDI and manual orders.

Interacted regularly with buyers updating on account activity.

Served as backup for CSR on Ace, Do it Best, and True Value accounts.

AMRESCO, Solon, OH 2007 to 2008

Manufacturer and supplier of biochemicals and reagents.

Customer Service Representative

• Handled account activity and answered incoming calls regarding stock, pricing AND order

inquiries.

• Issued credits and return authorizations.

• Worked closely with planning and purchasing and interacted with both inside and outside sales.

• Entered pricing into quote data base.

MANTALINE CORPORATION, Aurora, OH 2005 to 2007

Manufacturer of engineered gaskets and seals.

Inside Sales / Customer Service

• Handled account activity for second largest account and issued customer quotes.

• Worked with sales and engineering teams on product realization.

• Attended trade shows and customer visits.

• Work with three Sales Managers covering various markets – RV and Specialty Sales.

• Handled house accounts.

ERICO, INC., Solon, OH 1998 to 2005

Manufacturer of fastening systems, electrical protection products, rebar connectors, rail electric

and bonding products, and panel board components.

Inside Sales / Customer Service

• Promoted from Customer Service National Accounts.

• Handled day to day activity for 34 states and teamed agents to cover territory.

• Processed price quotes.

• Processed customer orders both electronically and manually.

• Collaborated with three Regional Sales Managers ensuring account activity.

• Issued credits, debits and return authorizations for accounts.

• Responded to technical requests for product information.

ANN M. DIESZ PAGE 2

Previous Customer Service experience at LAMSON AND SESSIONS.

EDUCATION & TRAINING

Coursework, Communications, Ohio University, Athens, OH

Customer Service Conference • How to Excel as a First Time Supervisor • TCI Team Training

Stress Management • Excel • Knock Your Socks Off Customer Service



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