ANN M. DIESZ
**** ************* ****. • Cuyahoga Falls, OH 44221
330-***-**** • acel20@r.postjobfree.com
INSIDE SALES / CUSTOMER SERVICE PROFESSIONAL
Inside sales and customer service professional with background in manufacturing and service
industries. Recognized for good communication skills and customer service. Skills:
Customer Service Negotiation
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Problem Resolution Inside Sales
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EDI / Manual Order Entry
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Price Quotes MS Office/ SAP
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PROFESSIONAL EXPERIENCE
GOJO INDUSTRIES, Akron, OH 2009 to 2011
Global producer and marketer of skin health and hygiene solutions.
Customer Service Representative
• Responded to inbound orders, questions and customer issues.
• Cross sold new or additional products.
• Monitored / followed up on account orders and worked with customers to resolve issues.
• Gathered data from internal and external sources to expedite account issues and documented
activity ensuring accurate, complete and up to date information.
• Worked with team leaders, sales management, team members, reps and other relevant parties
ACUMENT (Flexalloy), Streetsboro, OH 2008 to 2009
Supplier of mechanical fastening technologies.
Senior Account Representative
• Handled account activity for large automotive industry accounts.
• Utilized Order entry systems Manual and EDI.
• Coordinated with purchasing, planning and shipping to ensure timely delivery for orders.
• Contacted with buyers to ensure accurate forecasts.
RUBBERMAID HOME PRODUCTS, Fairlawn, OH 2008
Global marketer of consumer and commercial products.
Inside Sales Representative
ANN M. DIESZ PAGE 2
Handled day to day activity for the largest grocery and drug store accounts.
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Processed EDI and manual orders.
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Interacted regularly with buyers updating on account activity.
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Served as backup for CSR on Ace, Do it Best, and True Value accounts.
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AMRESCO, Solon, OH 2007 to 2008
Manufacturer and supplier of biochemicals and reagents.
Customer Service Representative
• Handled account activity and answered incoming calls regarding stock, pricing AND order
inquiries.
• Issued credits and return authorizations.
• Worked closely with planning and purchasing and interacted with both inside and outside sales.
• Entered pricing into quote data base.
MANTALINE CORPORATION, Aurora, OH 2005 to 2007
Manufacturer of engineered gaskets and seals.
Inside Sales / Customer Service
• Handled account activity for second largest account and issued customer quotes.
• Worked with sales and engineering teams on product realization.
• Attended trade shows and customer visits.
• Work with three Sales Managers covering various markets – RV and Specialty Sales.
• Handled house accounts.
ERICO, INC., Solon, OH 1998 to 2005
Manufacturer of fastening systems, electrical protection products, rebar connectors, rail electric
and bonding products, and panel board components.
Inside Sales / Customer Service
• Promoted from Customer Service National Accounts.
• Handled day to day activity for 34 states and teamed agents to cover territory.
• Processed price quotes.
• Processed customer orders both electronically and manually.
• Collaborated with three Regional Sales Managers ensuring account activity.
• Issued credits, debits and return authorizations for accounts.
• Responded to technical requests for product information.
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Previous Customer Service experience at LAMSON AND SESSIONS.
EDUCATION & TRAINING
Coursework, Communications, Ohio University, Athens, OH
Customer Service Conference • How to Excel as a First Time Supervisor • TCI Team Training
Stress Management • Excel • Knock Your Socks Off Customer Service