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Manager Customer Service

Location:
United States
Posted:
June 16, 2014

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Resume:

Kimberly Ravenel

**** ******** **** *****Charlotte, NC 28262*704-***-*****aceky7@r.postjobfree.com

Profile

Motivated, personable business professional with multiple college degrees and a successful 16-year track record of planning

and production scheduling. Skilled with dealing with professional and non-professional personnel at all levels. Accustomed to

handling stressful situations and a demonstrated history of producing accurate, timely reports and meeting deadlines.

Skills Summary

Project Management Computer Skills Inventory Management

Report Preparation Customer Service KPI Management

Written Correspondence Planning Kanban Inventory

General Office Skills Accounts Payable Operations

Professional Experience

PRODUCTION SCHEDULER/ MATERIAL PLANNER

• Reviewed average of 1700 customer orders monthly to develop weekly production schedule, expediting Hot ship orders and

resolving scheduling issues to meet customers’ needs

• Managed Supplier delivery (Both Internal/External)

• Communicated with both internal and external customers/partners in an effort to be effective in the execution of the daily

business/production lines/orders

• Reviewed inventory levels and customer orders daily for productions and shipment demands

• Coordinated Material delivery Availability between off site warehouse and internal warehouse

• Met weekly with Purchasing Manager, Operation Manager, Buyer, Inventory Control Manager and Integration Supervisor

to discuss forecasted orders, inventory issues, and scheduling issues

• Assisted Purchasing Manager with inventory receipts and shortages for major projects

• Scheduled million dollar rollouts for production department and warehouse

• Liaison among Software department, Production supervisor, Customer Service Manager and Warehouse manager to

coordinate production of Orders

• Maintained and review backorders for new inventory receipts on a daily basis improving customer delivery

• Communicated promise dates to sales staff and resolved internal priority issues with production department and shipping

department

• Resolved issues concerning customer’s orders to meet expectations

• Identified and managed internal customer’s needs, including responding to request for order status, and requests to expedite

or delay product

• Monitored and identify bottlenecks in order processing for scheduling, inventory, production and shipping implemented

necessary action

• Acted as primary contact for order status management for visibility of customer’s orders and updated order status report on

the Intranet daily for review by management and sales

• Analyzed and maintained stocking level of Kanban inventory for expedited customer orders

BUSINESS OPERATION/PROCUREMENT

• Created MOs from BOMS for production Orders

• Worked with Project Managers and Inventory planners to determine stocking levels and activities

• Participated in weekly production meetings with operations and order management to update order status

• Researched and resolved problems with purchase orders and vendors

• Managed inventory control on orders for Sales Demos

• Improved KPI on-time Delivery from Hickman Plant

• Maintain KPI for three plants in NA

• Tracked on-time delivery problems with customer orders

• Worked independently as well as with a team to create weekly production schedule

• Created Purchase Orders for needed materials within the North American plants

• Called Vendors for status update on Purchase Orders

Kimberly Ravenel

Resume, Page Two

Professional Experience, continued

• Informed Internal Customers on Purchase Order Status

• Reviewed Open Purchase Orders for Delivery dates/receipts

• Updated Vendor information in data base

• Worked with Quality Control Manager to get needed product to the production department

• Met with Quality Control Manager, Operation Manager, Inventory Manager monthly to discuss Inventory solutions

ACCOUNTS PAYABLE

• Completed Sales Tax for five states quarterly

• Entered all packing slips for merchandise received in warehouse

• Researched and resolved problems with purchase orders and vendors

• Managed inventory control on orders for Sales Demos

• Completed and process all credit applications for Source Technologies Inc.

• Corresponded with vendors in 40 states on tax issues, credit issues, and payment issues

• Worked with purchasing manager on Accounting issues and Inventory issues

• Produced weekly checks for invoices ranging from $500,000 to $2,000,000

• Reconciled $5 million dollar monthly Inventory

• Analyzed Receipt Audit Listing reports for discrepancies inventory and A\P

Employment History

Kelly Temp Service, Charlotte, NC- Planner- 11-2013 to 12/2013- Temp.

Siemens Corporation, Charlotte, NC- Procurement Specialist- 2-2013 Temp.

SGL Carbon - Charlotte, NC- Planner/Production Scheduler, 12-2011- 7-2012

Source Technologies, Inc. - Charlotte, NC –Planner/Production Scheduler, 11-1995 to 11-2010

Source Technologies, Inc. - Charlotte, NC- Accounts Payable, 11-1994 to 1995

Education

CPCC-Charlotte, NC Excel 1&2 1-2014-Present

California State University- Carson, CA- Production and Inventory Control, 9-2013- Present

Jones International University-Centennial, CO –Masters of Business Communications, 2005

South Carolina State University-Orangeburg, SC- BS, Business Management, 1992

Production/ Inventory Control Program- 9/2013 - Present

Greenbelt Certification- Project: Reduction of Lead Time for North America Plant Production

Computer Skills

Microsoft Excel Ten-Key by Touch

ACCPAC Microsoft Word

MiSyS Microsoft PowerPoint



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