BRADLEY LANDA

**** *** ***** ****

Parma Hts, Ohio 44130

440-***-****

acekxp@r.postjobfree.com

PROFESSIONAL SUMMARY

A Customer Service Specialist with over 12 years experience working as a cable repair, telephone technician, DSL installer. Proficient in the following applications and TCP/UDP services: FTP, Ping, Trace, DNS, and TFTP. Strong background providing quality service to external customers with prompt competent assistance. A team player, detail oriented, self motivated, good listener, with PC skills, problems solving skills, and multi tasking ability.

SKILLS AND QUALIFICATIONS

Technical Repertoire

Installing, configuring, and troubleshooting the following operating systems:

Microsoft Suite Office

Windows NT Workstation and Server

Linux

Macintosh

Adobe Photoshop

Scanners, communications devices and modems, sound boards, backup units,

Printers, wireless devices.

WORK EXPERIENCE

at&t, Cleveland, Ohio 2000-2013

DSL Installer/Repair

Troubleshoot and resolve dsl issue

Install dsl routers and modems

Find and resolve inside wiring problems

Installing cat 5 cable

Install telephone jacks and Ethernet connections

Experience of geographic area of Cleveland, Ohio

Corecomm Internet Inc., Cleveland, Ohio 1997-1999

Senior Computer Technician

Work with remote clients through email correspondence

Track down problems on WAN, 56k and T1 leased lines

Write technical documents for clients'' usage

Troubleshoot remote user’s dial-up networking problems

(ISDN and asynchronous devices)

Troubleshoot basic Cisco router problems, using Trace and Ping

Worked as a Technical Manager at the Help Desk

Contact this candidate