Customer Service High School
Resume:
Ryan Kershner
*** ******* ***** ********, ** **286
Cell – 517-***-****
Profile
Strong planner and problem solver who readily adapts to change, able to work independently and always exceeds
expectations. Able to handle multiple priorities and meet tight deadlines without compromising quality.
Education
Tecumseh High School, Tecumseh, MI
High School Diploma
Lenawee Vocational Technical Center, Adrian, MI
Academic Program
Huron Valley Ambulance, Ann Arbor, MI
EMT - Basic
Key Skills
Office Skills: Office Management Spreadsheets/Reports Customer Service
Management Sales Professional Multiple Phone Lines
Data Entry Order Processing Scheduling
Computer Skills: MS Word High Touch Windows
Internet Vantage
Experience
L J Ross Associates Collection
Specialist
2014
- Present
Responsible for engaging with debtors in a professional manner, to recover amounts owed to clients.
Responsibilities:
• Perform daily collection calls in accordance with the FDCPA
• Retrieve and update customer information with each contact made
• Recover debt owed to clients by negotiating payment plans
• Daily follow up calls with debtors who have failed to make scheduled payments
• Successfully collect on accounts to ensure that personal and company goals are achieved
Norgren Automation Solutions Shipping and Receiving
Supervisor
2012 – 2014
Responsible for managing a team of workers to ensure on time deliveries, quality products, and proper inventory counts.
Responsibilities:
• Overseeing incoming and outgoing shipments daily
• Verifying job kitter’s accuracy
• Ensuring the accuracy of all custom’s documentations
• Assisting in daily cycle counts of inventory
• Ensuring all shipments were accurate and on time
Rent-A-Center Store Manager
2005 - 2012
Responsible for managing a team of employees and ensuring the highest level of customer service
Responsibilities:
Create reports such as daily logs, P&L Ledgers, transaction and audit trails, and daily reports.
Responsible for making and verifying bank deposits.
Maintain an excellent level of customer service
Excellent rate of closing collection accounts and working with customers to bring past due
accounts current.
Professionally set up monthly product displays to correspond with corporate promotions.
Accurately place and receive orders to keep stock fresh and current.
Send and receive items to and from the service department.
Answering multiple phone lines.
Playsmart Recreational Construction Concrete Specialist
2000 - 2004
Built playground structures and stadium bleachers on a daily basis from start to finish.
Responsibilities:
Professionally built structures for long time use by personal and commercial clients.
Worked efficiently to ensure customer satisfaction.
References
William Seiler
“Professional”
James Policht
“Professional”
Adam Trammell
“Professional”
Ken Barnaby
“Professional”
Contact this candidate