EMMANUEL NYA

**** ****** **. *****,

Oshawa ON.

L1G4X9.

289-***-****

aceknc@r.postjobfree.com

Education and Training

Presently - Chemical Laboratory Technology, Durham College

September 2013 - Medical Office Administration and Billing, Toronto

August 2013 -G.E.D. Diploma, PTP, Toronto, Canada

August 2013 - Employment and Customer Service Program, JobStart, TOR

2010 – 2012 HR Marketing - Training programs for Customer Support Executives

- Training programs for Sales Representatives

2004 – 2005 Stellenbosch University-Post-graduate Diploma, Environmental Microbiology

2000 – 2002 University of Buea -Bachelor of Science Honors Degree in Biochemistry

2000 – 2002 University of Buea -Statistics for Business and Economics

-Mathematics for Business and Economics

Skills and Abilities

Languages: fluent English, French, Polish, Pidgin, French-based Creole, English-

based Creole and a few others.

Work comfortably in a team or on own initiative in a fast paced work environment.

Reliable, honest, trustworthy, self-motivated and highly enthusiastic.

Physically, psychologically and physiologically fit.

Excellent organizational and interpersonal skills.

Great communication, hospitality and negotiation abilities.

Fast learner with a tenacious memory.

Excellent social, gregarious and bubbly personality.

Good sense of humor.

Dynamic, ambitious, conscientious, energetic and target-driven with a drive to

succeed.

Computer literate. Also good with the telephone and other office equipment.

Easily adapt to new situation and environment.

Employment History

April 2014 Labour Ready, Oshawa (Temporary Part-time)

June 2013 – Aug’ 2013: Volunteer (Custodian) Daily Bread Food Bank, Toronto

Oct’ 2012 – March 2013: Team Leader, Eagle Eye Oakville Events

-Train and supervise new employees

-Events Sales Representative and Marketer

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April 2011 – Sept’ 2012: Sales Representative Team Leader, AIRTRICITY

-D2D energy sales

- Home energy Advisor

- Find and sign up new subscribers for SONEL

- Respond to technical queries

- Train and supervise new employees

April 2011 – Jan 2012: Volunteer with New Communities Partnership (NCP)

-Teaching English (ESL) to Speakers of Other Languages

Oct’06 – March’11 Societe National D’Electricite – Customer Support Executive (English)

- Ensure professional responses to all complaints and queries received.

- Research and compile answers for requests from customers.

- Proper recording and scrutiny of the complaints received.

- Maintain and develop external party relationships.

- Preparing reports on the activities of the Customer Care department.

- Provide useful administrative support to other members of the team.

Sept’04 – May’06 MITS IMPORT/EXPORT - Customer Service Rep. (French/English)

-Take down and close out queries from clients.

-Supply product and delivery details to clients.

-Direct technical details to appropriate personnel.

-Communicate emergency details to Manager.

-Determine charges for requested services.

Sept ’00 – Aug ’04 Saint Bede’s College

-Biology, Chemistry and Math Teacher

Hobby & Interests

Reading, Writing, History, Natural Science, Arts and Literature, Tennis, Picnic, Camping,

photography, Cinema.

References, portfolio, transcripts, credentials and publications available on request.

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