Customer Service Representative
Resume:
Tierra L. King
New Albany, IN 47150
acekm8@r.postjobfree.com
* ** ****** * ******** with a growing company established in the customer
service field that will allow me to utilize my skills and experience
while offering opportunities for advancement.
I am a highly motivated individual with a proven ability to thrive in a
fast paced environment. I have over 5 years of experience in the customer
service industry. I have demonstrated the abilities needed to stick to
deadlines and complete multiple tasks. My abilities to deal with diverse
populations helps me exceed customer expectations in any position. My
enthusiasm along with my willingness to learn will be an asset to your
company.
PROFESSIONAL EXPERIENCE
Omnicare/RXCrossroads Louisville, KY
September 2013-Present
Intake/ Customer Service Representative,
. Enroll patients in patient assistance programs in an accurate and
timely manner
. Facilitate drug shipments, Screen applicants for any additional
insurance coverage
. Process documents based on department guidelines in accordance with
standards and performance indicators as defined by contractual
requirements
. Receive incoming calls from multiple customers such as physicians and
patients, and process requests by providing resolution or triage to
the appropriate areas
. Report Adverse Events and Product Complaints when needed
. Answer inquiries and process incoming requests received by fax, mail
to provide callers with accurate, current information,
. Document customer requests and inquiries in call history database and
ensure timely closure of all open issues
. Demonstrate ability to communicate clearly in both written and oral
communication, Maintains all patient
confidentiality
. Retrieve and Respond to voicemails from shipping line
Floyd Memorial Hospital New Albany, IN
February 2013- September 2013
Environmental Services
. Responsible for cleaning personal areas, common areas and the grounds
of 20 patients rooms daily.
. Demonstrated knowledge and compliance with the MSDS when working with
chemicals and observed safety guidelines at all times to ensure
resident and staff safety
. Promptly responded to concerns and ensured that patients were
satisfied at all times
. Built relationships with patients and staff to maintain harmony and a
positive living environment
Connextions Jeffersonville, IN
August 2011- February 2012
Insurance Agent
. Responsible for taking incoming calls from interested parties to
discuss applicable insurance plans
. Qualify callers based on specific criteria for enrollment, schedule
appointments, and enter information into the computer system while
maintaining confidentiality guidelines
. Demonstrated the highest levels of customer service at all times in
accordance with the company's policy and procedures manual
. Maintain daily quotas established by the supervisors and team leads
. Documented all information from calls into the computer system
utilizing appropriate language and terminology making notes easy to
follow and decipher
REFERENCES
Chris Rogers
Louisville, KY
US Army Reserves
Charter Communications
Christy Weaver
Louisville, KY
American Red Cross
Disaster Response Manager
Tiara Matthews
Louisville, KY
United Parcel Service
Contact this candidate