Dawn Mathis

Cell: 781-***-**** *A Buel Place Woburn, MA 01801

acekjn@r.postjobfree.com

and

OBJECTIVE

To achieve a career that maximizes my management, operational, and customer

services skill, where I can utilize my passion of effective communication,

motivation and visionary skills to successfully impact an organization's

environment.

SUMMARY OF QUALIFICATIONS

Fifteen years of effective leadership, a motivator, and a positive

organizational image, with a successful background in employee training

rates, motivating teams to meet goals, satisfying customers and resolving

customer disputes. Experience in bringing new ideas for marketing an

organization, recreating and improving original documents, utilizing an

effective communication system by analyzing organization's culture,

applying strategic tools, root analyzes, employee/customer feedback,

exemplifying the organization's mission.

Major strengths include lead by example, implementing organization's

values, a motivator, effective communication skills, and attention to

detail, innovative, positive team builder/player, document

enhancer/creator, a great organizer and the "go-to" person. Additionally,

served on a Board of Directors, strengthened my marketing skills, creating

policies and procedures, hiring/firing processes, and fundraising.

Experience with high-confidentiality of patients/customers, communication

with legislators, the media (radio stations, television, newspapers), and

celebrities.

ACCOMPLISHMENTS

OPERATIONS SKILLS

. Developed current and long-term organizational goals by researching

successful factors of the organization's competitors, through the

community we served, and a full understanding of its mission, while

profiling an external and internal assessment.

. Managed account payable vendor and contractors accounts

. Created organizations handbook, policies and procedures (LCMP),

revised templates

. Planned/Coordinated Board of Director's meeting, organizational

opportunity meetings

. Implemented beneficial programs such as Constant Contact, eVite,

Facebook, Business Page, town networking event, curriculum & central

files projects, strategic contact system, projects, funding

improvements, student & parent satisfaction improvements

. Recommended a course of action for office equipment, staples services

for cost-savings such as: printer, copier, toners printing for events,

brochures, fliers, and business cards

. Maintained client database, client communication through phone

contact, seasonal mailings and emails, informative up-date mailings

and emails, or personal visits

CONTINUED DAWN MATHIS

HUMAN RESOURCES

. Maintained Human Resource operations such as inquiring about

volunteers, interviewing volunteers, developed volunteer handbook.

. Developed HR recruitment and acknowledgement via organization's

website, social media, implemented into special events and local

colleges, advertising resources

. Coordinate the hiring process from initial contact to final

determination

. Recommendation of low staff performance, behavioral discipline action,

course of termination

MARKETING SKILLS

. Generated organizational growth through an increase of clientele and

service acquisition

. Acquirement acknowledgement of organization and to promote events

throughout the surrounding communities, issued press release,

utilizing local medias such as local newspaper articles, radio

station, news television stations, community boards, promoting

celebrity visitors, sponsors and word of mouth

. Researched/designed educational material for LCMP sessions and

functions

. 3x Success growth within a year, introduced organizations for future

business opportunities

EFFECTIVE COMMUNICATION SKILLS

. Built relationship with contacts, potential sponsors, new

organizations, local legislators, surrounding Boys & Girls Club

. Communicated with local media such as Newspapers, radio stations, News

Television stations to promote events

. Communicated with celebrities for presentations at special events

. Communicated procedures and policies to during initial program open

house, resulted in an increase of new students/volunteers

EMPLOYMENT

2013-2014 Executive Director La Chic Mentoring Plus, Inc.

978-***-****

2008-2010 Laboratory Biller Calloway Laboratory Inc. 781-224-

9899

2006-2000 Medical Admin. Assistant Orthopeadic Surgical Center 978-818-

6500

EDUCATION

Master's of Management Cambridge College, MA 2014

Bachelor's of Science Cambridge College, MA 2011

IHI Open School for Health Professions Institute for Healthcare

Improvement

VOLUNTEER

1. Board of Director, La Chic Mentoring Plus, 2013 2.)Community Church,

Woburn, 2012-Current

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