VERA A. HUGHES, PMP

McKinney, TX *****

acekje@r.postjobfree.com

www.linkedin.com/in/drverahughes

469-***-****

Information Technology Professional with proven experience including roles

as a project manager, service desk management, and ERP functional

analyst/integrator. Experienced in all stages of the software development

life cycle from analysis through implementation. Successfully managed

numerous projects and led teams in system and vendor selection, business

analyst, vendor management, quality management, project management/leader,

service delivery management, communications management, system development

and implementation.

KEY QUALIFICATIONS

. Project Management/Leader

. Project Cost Estimation

. Agile Project Management (familiar)

. Vendor Management

. Software Systems Selection

. Service Delivery Management/Improvement

. Systems Business Analysis

. Quality Assurance Testing

. Data Importing/Conversion

. Web-based Applications (E-Commerce)

. Database Design and Development

. Interface Design and Development

. Technical Design and Specifications

. Security Administration/Audits

. Metrics Design Tools (Metrics, KPI's, and Scorecard)

. Policy and Procedure Design

. ITIL Best Practices

TECHNOLOGY EXPERIENCE

Project Management Software: Microsoft Project, Visio, Microsoft

Project Server

Business Systems: Peoplesoft Financials, Oracle Financials,

Remedy Help Desk 6.3,

SAP Solution Manager Help Desk 7.1, HP Quality

Center,

HP Openview, Solarwinds, Catalyst, Click

Parts/Xelus, Lawson,

Aviall.com, EDI, Webservices, Crystal Reports,

Landsafe Mortgage Information System, SAP

Solutions Manager 7.1

Databases: Oracle, IDMS, Kenan Multidimensional, IMS

Programming Languages: SQL, PeopleTools/Code, COBOL/COBOL II, Visual

Basic, C++

Software: MS-Office, Lotus Notes

Hardware/Operating Systems: Client/Server, IBM Mainframe, UNISYS

Mainframe, Personal

Computers, AS400, MS/ 7, MS DOS, UNIX/SUN, MVS,

TSO/ISPF, Windows XP, Windows 7, Windows 8,

Active Directory, Console One

Certifications: Project Management Professional (PMP),

HDI Support Manager, ITIL Foundation v3

Other: SDLC - Waterfall, Completed Lean Sigma

Certification Courses,

UML Concepts, Sarbanes-Oxley, Standard

Operating Procedures,

Microsoft Standards and Styles, Application

Security, Business Unit Integration, Sharepoint

2010, Filezilla, Java, .Net Development

PROJECT MANAGEMENT/LEAD/COORDINATOR EXPERIENCE 2002 - 2013

AVIALLSERVICES, INC. a BOEING COMPANY, Irving, TX 2004 - 2013

. SAP Analyst/Project Lead 2012 - 2013

o Worked as SAP Analyst/Project Lead to investigate new help desk

systems to enable service desk to operate at maximum efficiency

and reduce cost savings. Lead discovery sessions and

recommendation of new help desk project. Update all project

artifacts as needed.

o Accomplishment: Saved company approximately $100,000 a year in

the selection of help desk management system.

o Technologies: Microsoft Project, SAP Solution Manager 7,

Remedy 6.3 Help Desk System

. Service Desk Supervisor/Project Lead/Coordinator 2006 - 2012

o Participated as Project Coordinator/Lead in the selection,

implementation and testing of Remedy 6.3 to ensure support of

the business.

o Worked with Project Management teams as Project Lead on all

system upgrades or new system to map defects in HP Quality

Center to Remedy. Also updated project schedule, provided

status reports to management, updated Sharepoint sites for

projects, contacted staff for project updates, and involved in

every facet of all support activities. Also involved in the

deployment/upgrade of Windows 7 for all Aviall branches

(1,400).

o Contributed to the implementation of ITIL/Service Management

Methodologies to identify, plan, deliver and support IT

services to the business.

Page 2 - Vera A. Hughes

o Accomplishments: Expanded Service Desk from five (5) to

fourteen (14) personnel to support 24/7 Global operations.

Improved customer satisfaction as a result of faster time to

resolve issues. Also, developed project management templates

and took on the role as Project Leader to ensure all support

activities were included in projects.

o Technologies: Microsoft Project, Microsoft Project Server,

Windows XP, Windows 7, Active Directory, Filezilla, Console One,

Remedy Help Desk System, Lawson 8 Security, Microsoft

PowerPoint, Microsoft Projects, Microsoft Project Server,

Microsoft Excel, Sharepoint 2010, HP Quality Center, HP

Openview, Solarwinds, Catalyst, Click Parts/Xelus, Aviall.com,

EDI, Webservices, Crystal Reports, UNIX

. Project Lead 2004-2006

o Coordinated the security efforts with Security Manager to ensure

on time deliverables. Allocation of tasks to six (6) team

members, planning and scheduling of security related projects,

and served as Project Lead to ensure that tasks were completed

as assigned.

o Accomplishment: This project resulted in first time Lawson

Security successfully passed initial and subsequent Sarbanes-

Oxley and Boeing audits.

o Technologies: Lawson 7 Security, Lawson 7, Microsoft Visio,

Microsoft Excel, Microsoft Projects, Windows XP, SOX Auditing

system

BANK OF AMERICA (formerly Countrywide Home Loans), Plano, TX 2002 - 2004

. Project Manager

o Worked with Business Analysts and Business Unit Leaders to

support IT activities for Appraisal, Title, Credit, Flood, Home

Inspection, Auditing, Loan Origination, and Mortgage business.

Instrumental in the implementing new analysis, business process

re-engineering, and end-user documentation standards across

applications supporting Java, C++, .Net development and UP.

o Assisted in IT product planning and analysis projects -

iterative development, UP software development process (SOP),

change management, requirements process, technical assessments,

and business re-engineering (RUP).

o Assisted with implementing process improvements, methodologies

and best practices. Assisted in maintaining standards for the

department of the Project Management Office (PMO); audit

compliance, and version control repositories. Contract

negotiations, vendor management, presentations/demos, and upper

management reporting.

o Served as Project Manager to provide staffing for various

projects. Staffing efforts activities involved in: resume

selection, scheduling interviews, evaluating candidates during

interviews, and providing status to upper management. Also

updated project documents as needed.

o Technologies: Landsafe Mortgage Information System, LSAMs,

Java, C++, .Net Development, Standard Operating Procedures,

Rational Unified Process (RUP), Unified Process (UP), Cobol,

Crystal Reports, UNIX, Microsoft Products

PREVIOUS EXPERIENCE 1996 - 2002

. Functional Analyst/Project Manager/Lead - Project Lead for

Peoplesoft Purchasing Implementation for McLeod Communications; RFP

Evaluator - Briggs Consulting, and Project Manager for

Curriculum/Training Project- Millennium Consulting; Dallas, TX,

1999 - 2002

. Senior Consultant/Project Lead - Peoplesoft Asset Management

Implementation for Marcus Corporation for AG Consulting

Corporation, San Francisco, CA, 1999

. Project Manager- Trammel Crow Peoplesoft Implementation/GL for MCI

Systemhouse, Dallas, TX, 1998

. Project Manager/Functional Specialist - Peoplesoft Financial

Implementation (University of Wisconsin, Texas Christian

University, Bowne Financial Services (Project Manager for

Prototype), and Natural Gas Clearinghouse) for Cambridge

Technology, 1997 - 1998

. Senior Associate/Consultant - Oracle Financials Implementation,

Price WaterhouseCoopers (PWC), Dallas, TX, 1997

. Project Team Lead/Lead Trainer - Oklahoma Medicaid Management

Information System for Unisys, Oklahoma City, 1996 - 1997

EDUCATION

. PhD in Counseling/Divinity, Bell Grove Theological Seminar, Baton

Rouge, Louisiana

. Masters in Ministry, Bell Grove Theological Seminary, Baton Rouge,

Louisiana

. B.S. degree in Business Administration/Economics, Lincoln University,

Oxford, PA

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