TASHIMA M IVEY

**** **********

HOUSTON, TX *****

281-***-****

acek8q@r.postjobfree.com

Career Objective

My goal is to become associated with a company where I can utilize my skills and gain

further experience while enhancing the company’s productivity and reputation.

Work History

Scott's Lawn Service, Houston, Texas

Customer Service Representative Mar 2013 - Aug 2013

Resolved customer complaints. Utilized telephones to reach out to customers and verify

account information. Greet customers warmly and ascertained problem or reason for

calling. Cancelled or upgraded accounts. Received payment information and other

pertinent information such as addresses and phone numbers. Suggest solutions when a

product malfunctioned. Attempted to persuade customer to reconsider cancellation.

Informed customer of deals and promotions. Work with customer service manager to

ensure proper customer service was delivered. Closed out or opened call records.

Sales data entry, filing paperwork.

University General Hospital, Houston, Texas

Laboratory Assistant Nov 2010 - Nov 2012

Prepared specimens, accession and numbers for clients and ordered laboratory tests.

Maintained files of patients orders, records, labels, tubes and specimen containers.

Stacked consumables and common supplies. Photocopied and printed various

documents. Used a variety of software packages. Produced correspondence and

documents. Maintained presentations and records. Assisted nurses and doctors with lab

results and specific container and tube requirements for specimen collections.

Answered the phone, provided customer service and data entered information into the

computer database. Utilized Microsoft Word and Excel.

Education

Lone Star College, Houston, Texas

Major: General Studies

Computer Skills

Microsoft Word, Excel, PowerPoint, Outlook, Internet

Driver's License

Class C - Standard Driver's License

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