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Customer Service Manager

Location:
United States
Posted:
June 16, 2014

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Resume:

TEEANNA KELLY

*** ********** **** *** *******, TX, 77079 832-***-****

acek8p@r.postjobfree.com

ACADEMIC BACKGROUND

Master of Arts in Psychology-LPC

• Houston Baptist University: Current Student

• Major: Psychology

• Concentration: Counseling

• GPA: 3.33

Bachelor of Science, Psychology

• Prairie View A&M University: May 2013

• Major: Psychology

• Cumulative GPA: 3.36

• Fall and Spring 2012, 2013 Deans List

Research

• Student Circle (group research with Psi Chi) •

• Student- teacher relationship on campus engagement effects on academic

performance among students at PVAMU

• Juvenile’s coping with parents who engage in substance abuse

• Substance abuse correlation with romantic relationships

• Conduct experiments to test hypothesis

Independent Research

• The influence of Spirituality on the life span of relationships and

marriages

• Attachment Styles and Personality Factors influence on relationship

satisfaction.

EXPERIENCE

Change Happen

Youth Partners CAN mentor Program: 2012 to 2013.

• Provide safe and successful transitional services to juvenile offenders from correctional

facilities to their communities.

• Monitor the progression of juvenile offender

• As a mentor I meet with my mentee at least 4 hours a month.

• Help motivate mentee into choosing better paths to have a more promising future

• Encourage mentee to attend school regularly and steer away from trouble and negative

environments

Interventionist

Middle School Intervention

• Assist teachers with classroom work and test prep strategies

• Work with students who are intellectually challenged

• Increase the development of title 1 students

Association of Black Psychologist

President of ABPSI: 2012 to 2013

• Provide student body with many great programs, including psychology base seminars that

help individuals understand the different careers in psychology, ethical issues in

psychology, and psychological disorders that one may come in contact with.

• Graduate school preparatory advice, GRE tips, community service opportunities, and

many other advantages that will prepare any psychology major for the future.

• As president, I have represented our school at graduate open houses, national ABPsi

conferences, and in other engagements that have taken part on campus. I have been a

part of research teams, and have conducted our general meetings with our members. I

have also taken the initiative to educate my fellow peers of the importance of research

and prepping for the GRE

Psi Chi

Student Circle- Honor Society

• Encouraging, stimulating, and maintaining excellence in scholarship, and advancing the

science of psychology

• Exposure to promotions of research, receive national and international recognition, meet

and interact with leaders in the field, and meet Psi Chi members of other chapters who

also will be future leaders.

• Engage in community service projects

• Compose research teams amongst our student circle

Psychology Club

Student Circle

• Participate in many community service events, open house events, and seminars that are

held amongst campus

• Provide students with information pertaining to the psych field

• Mentoring and volunteering experience with change happens (juveniles, disabled

individuals, and low income communities)

WORK EXPERIENCE

Houston Independent School District

Associate Teacher 2013 to Current

• Work with individual children or small groups in classroom settings

• Prepare teaching materials as directed by certificated staff.

• Perform clerical duties as related to classroom instruction.

• Prepare evaluations on students as directed by certificated staff.

• Implement requirements as needed for special programs.

• Keep records on students as directed.

• Make home visits where directed.

• Assist in classroom management.

• Work with students who have learning disabilities to help improve test scores

• Mentor and encourage students in the classroom settings

• Perform other related duties as assigned.

American Campus Communities

Community Assistant 2012 to 2013

• Responsible for the well-being and safety of residents living in my assigned building at

the University Village. Managed 74 residents.

• Plan educational and recreation events for residents

• Recruitment Strategies for students living off campus

• Administration work including but not limited to answering phones, taking payments,

tend to residents, file documentation, and other areas pertaining to customer service.

• Handle all disputes for any resident

• Team Building development

Aramark

SMC- Stand Manager: 2005- 2012

• Execute Customer Service and Sales strategy

• Make customer satisfaction a priority

• Complete oversight and operation of concession stand.

• Maintain complete and accurate inventories.

• Supervises setup and breakdown of stand.

• Supervises the production of all menu items.

• Services our fans when necessary.

• Oversees all cleanliness and sanitation of stand.

• Trains and supervises all stand employee's.

• Completes all inventory/ order forms accurately.

• Supervises and assists employee's in the setup of concession stand.

• Supervises and assists all employee's in the preparation of all menu items,

consistency being of the utmost importance.

• Able to provide help and guidance when needed.

• Effective communicator to employee's and management.



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