Heather J. Rudy

*** ***** ******

Turtle Creek, PA 15145

Cell 412-***-****

E-mail Address:

acek7n@r.postjobfree.com

Objective To obtain a position which will allow me to utilize my communication, and

management skills.

Education

University of Pittsburgh at Johnstown, Johnstown, PA 1999-2004

Bachelor of Arts Degree in Communication (Concentration in Human Relations)

Graduation: August 9, 2004

Woodland Hills High School, Pittsburgh, PA 1996-1999

Computer Skills

Microsoft (Word, Excel, Access, PowerPoint, Outlook), Visual Basic, Campus Vue, Adobe

Acrobat, ImageNow, Bunker, Touchpoint Teller, Touchpoint Platform, First Touch, Synergy

Work Experience

First Commonwealth Bank Feb 2011 to Present

Teller Services Supervisor Aug 2011 to Present

Teller Transactions

Process daily reports

Problem solve out of balances

Customer Service

Responsible for yearly branch audits

In charge of vault

In charge of cash on hand must buy and sell cash accordingly

Conduct Annual Reviews of Tellers

Enforce policy and procedure among teller line

Part Time Teller Feb 2011 to Aug 2011

Customer Service

Teller Transactions

Referrals

South University 2008-June 2010

Position: Academic Manager Business Programs

-Handle Escalated Student Issues

-Interview for new Academic Advisors for all programs, also

Interviewed Academic Advisors who were trying to be promoted

To Academic Manager

-Run Daily Reports on student participation in class, and D and F

grade reports for advisors to reach out to students and reschedule

failed courses

-Manage My Team (team meetings, one on ones, annual reviews)

-Help maintain student persistence in Business Programs

-Work with other departments to ensure courses are developed in

time for Business Programs

-In charge of Participation Policy to target students who are not actively

participating and who are in danger of being dismissed

Position: Academic Advisor (2008-2009)

-Handle Student Issues (complaints of instructors/classes, personal

issues that arise for students, advise academically to get student to

be successful in their program)

-Communicate Between Students and Instructors

-Schedule Classes

-Grade Appeals (submit grade appeals for students who are being

academically dismissed from school and walk them through the

appeals process to try to get the student to be reinstated and

successful)

Citizens Bank, Pittsburgh, PA 2005-2008

Position: CAL (Colleague Assist Line) Branch Support Handle Calls

from Colleague Concerning

Policy (bank policies in 13 states)

Procedure (teller and account opening procedures)

Legal Issues (legal disputes in 13 states mostly concerning

Estate accounts)

Product Information (Citizen Bank checking accounts,

savings accounts, loans, mortgages etc

Teller

Government Regulations

Marketing (promotions that were currently running)

Citizens Bank, Verona, PA (2005-2006)

Position: Sales and Service Representative

Customer Service

Bank Teller

Opened Accounts

Scheduled Investment Appointments

Telemarketing

In Aisle Prospecting (speaking with customers while they

grocery shopped about Citizens Bank services)

Self- Directed

Kaufmanns Department Store, Monroeville, PA 2002-2005

Position: Stock and Internship

Put out new stock

Coordinated and participated in floor moves

Self- Directed

Assisted with inventory

Assisted with price equalization

Customer Service

Communicate between employees and management

Merchandising

Straightened sales floor

GThanks Gifts, Monroeville, PA 1999-2002

Position: Sales Associate

Provided excellent service to patrons

Trained new employees

Self-Directed

Handled money transactions

Balanced the register at the end of the day

Put out new stock

Assisted with inventory

References Available upon Request

Contact this candidate