Jeffrey Sarmiento
*** ******** ***, ********. **. 95035 / 408-***-**** / acek5x@r.postjobfree.com
Summary
Technical Customer Service Specialist with a vast knowledge of wired and wireless data connectivity on numerous platforms.
Experienced with web applications and Win/Mac software. Proficient with order and data entry. Seeking to assist clients in all
troubleshooting endeavors.
Highlight
• Troubleshooting proficiency • Resolution oriented
• Exceptional telephone etiquette • Effective team player
• Customer needs assessment • Patient and diligent
• Excellent problem solving skills • Strong work ethic
• Skilled in multi-tasking • Excellent communication skills
• Strong interpersonal skills • Friendly
•
• Vast technical knowledge Provided support for customer upon issues with video,
digital voice, and high speed internet. Utilized excellent
• Windows XP/Vista/Win7 communication skills to assess and troubleshoot, with
customers, any problems with their services. Performed
• MS Office proficiency troubleshoot for cable TV equipment and voice over IP
phone lines. Performed troubleshoot for LAN and
• Mac OS wireless internet connectivity on PC, laptops, as well as
smart devices. Scheduled technician appointments for
• Knowledge of streaming video platforms
install or trouble calls. Address inquiries and concerns
about account or billing information while demonstrating
• DHCP/DNS Ethernet and firewall
proper telephone etiquette and positive interpersonal
skills.
• TCP/IP protocols
• LAN/WLAN troubleshooting
Machine technician
• Digital voice troubleshooting
3/2004 to 11/2007
• Product training and placement Cepheid
Sunnyvale, CA.
• Consultative selling
Operated and maintained numerous, fully automated,
• Exceptional customer service skills digital machines that produced parts for medical devices.
Kept log of preventative maintenance schedules and
parts using excel. Kept in constant communication with
engineering and managers to report performance and
incidents via e-mail and trouble tickets.
Accomplishments
Manufacturing Assembler
2/2000 to 1/2004
Guidant
Exceeded monthly goals by successfully demonstrating
Santa Clara, CA.
excellent product knowledge and support, to provide a
customer first call resolution.
Assembled medical stents and catheters using
automated laser cutters and chemical workbenches.
Used manual and digital microscopes for final inspection
of product. Worked directly with engineering to monitor
productivity and quality. Used MS Excel to report
Experience
inventory of supplies.
Actively searching -
11/2012 to present
Education
Tier Technical Support/ CAE
11/2007 to 11/2012 Comcast
Independence High School
Livermore, CA.
‘93 to’97 High School Diploma