Jeffrey Sarmiento

*** ******** ***, ********. **. 95035 / 408-***-**** / acek5x@r.postjobfree.com

Summary

Technical Customer Service Specialist with a vast knowledge of wired and wireless data connectivity on numerous platforms.

Experienced with web applications and Win/Mac software. Proficient with order and data entry. Seeking to assist clients in all

troubleshooting endeavors.

Highlight

• Troubleshooting proficiency • Resolution oriented

• Exceptional telephone etiquette • Effective team player

• Customer needs assessment • Patient and diligent

• Excellent problem solving skills • Strong work ethic

• Skilled in multi-tasking • Excellent communication skills

• Strong interpersonal skills • Friendly

•

• Vast technical knowledge Provided support for customer upon issues with video,

digital voice, and high speed internet. Utilized excellent

• Windows XP/Vista/Win7 communication skills to assess and troubleshoot, with

customers, any problems with their services. Performed

• MS Office proficiency troubleshoot for cable TV equipment and voice over IP

phone lines. Performed troubleshoot for LAN and

• Mac OS wireless internet connectivity on PC, laptops, as well as

smart devices. Scheduled technician appointments for

• Knowledge of streaming video platforms

install or trouble calls. Address inquiries and concerns

about account or billing information while demonstrating

• DHCP/DNS Ethernet and firewall

proper telephone etiquette and positive interpersonal

skills.

• TCP/IP protocols

• LAN/WLAN troubleshooting

Machine technician

• Digital voice troubleshooting

3/2004 to 11/2007

• Product training and placement Cepheid

Sunnyvale, CA.

• Consultative selling

Operated and maintained numerous, fully automated,

• Exceptional customer service skills digital machines that produced parts for medical devices.

Kept log of preventative maintenance schedules and

parts using excel. Kept in constant communication with

engineering and managers to report performance and

incidents via e-mail and trouble tickets.

Accomplishments

Manufacturing Assembler

2/2000 to 1/2004

Guidant

Exceeded monthly goals by successfully demonstrating

Santa Clara, CA.

excellent product knowledge and support, to provide a

customer first call resolution.

Assembled medical stents and catheters using

automated laser cutters and chemical workbenches.

Used manual and digital microscopes for final inspection

of product. Worked directly with engineering to monitor

productivity and quality. Used MS Excel to report

Experience

inventory of supplies.

Actively searching -

11/2012 to present

Education

Tier Technical Support/ CAE

11/2007 to 11/2012 Comcast

Independence High School

Livermore, CA.

‘93 to’97 High School Diploma

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