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Manager Customer Service

Location:
Opa-locka, FL
Salary:
45000
Posted:
June 16, 2014

Contact this candidate

Resume:

MATIAS OBERTI

**** * ******* *** *** ***

Boca Raton, FL, 33432

( Cell. 561-***-****

acek4t@r.postjobfree.com

WORK EXPERIENCE

INFINITY SALES GROUP Boca Raton, Florida

**/****

Account Manager.

My main Job responsibility is helping existing accounts and setting new

accounts on Internet packages while maintaining my staff on line with

numbers target by upper Management.

Training new Agents, on customer sales strategies and knowledge on

different Packages.

FRANCHISE MANAGEMENT SERVICES. Salisbury, Maryland

January 2004/ 2013 District Manager

I have been Responsible for the operations and Development of 7 Dunkin

Donuts stores and two kitchen facilities.

My main Job responsibility was to develop Store Managers who exceeded

guest expectations, grow sales and maximize profits for the Shared holders

by rigorously selecting, diligently training and thoroughly coaching the

Managers of My District.

> Responsible for maintaining out standard quality in products and

procedures by improving the operations of the stores. I have

implemented incentives for improvements in speed of service and food

quality while improving the sales of the stores of my district.

> Responsible for the monthly assessments of the stores including

customer service, speed of service, exterior and interior of the

stores, equipment and efficiencies in staff operations.

> Execute all aspects of food safety through Retail Food Safety

Selfassesments and executed preventive and corrective actions.

> Manage the district P&L, which includes payroll budgeting, food cost

sold and operating expenses getting big reductions on all payrolls by

staffing the proper amount of staff during different hours of

operations. I also coached and oversaw all my managers on calculating

the right amount of products orders by ensuring a food cost reduction

over the future demand.

> Oversaw production and distribution of all baked goods in the

district, while ensuring excellent quality product, appropriate

kitchen staff and vehicles safety.

> Maintain management depth by regularly planning for succession for

new store managers and actively recruiting and critically selecting

internal or external store manager's candidates.

> I have coordinated all activities, associated with new store openings

bearing in mind the direction of the Project development. Including

the hiring and training of the store manager, regular cashiers and

ordering the necessary equipment, paper goods and food products for

the start up.

> Coordinated and ensure all the training for managers and critical

staff on the job training and the online university courses programs.

>

Other duties included:

> Participated in the team which developed the intranet system of the

company by being project leader on the development of the payroll

budget system to ensure the right amount of staff for different hours

of operations, all store assessments, and ordering site system for

reduction of food costs of store products and baked goods.

> Participated in the team for preparing the store manager handbook of

the company.

Prudential Securities (Aruca Bit AFJP), Buenos Aires, Argentina

Mar 2003/Jan 2004 Commercial Analyst.

As a Commercial Analyst my main duties were:

> Evaluating different aspects of the business which included market

share, rankings and efficiencies ratios compared with the benchmark.

> Helping in the development of new training on the Sales work force.

> Organizing the Planning and Development of new events.

> Work with the Sales department to give support to the sales force on

promotions for Branding.

> Training the Sales force on Financial Instruments to be use on selling

Strategies outline by the company.

Feb 2002/Mar 2003 Commercial Assistant

> Assisted in Different events, helping in the coordination of them.

> Helping with the elaboration for different presentations to the

Commercial and Marketing Manager of the company.

> Assisted in Checking and following up all the performance of the

different events and

Promotions.

EDUCATION

2003 Saint Andrew's University,

Postgraduate in Finance

2001 University of CEMA, Bachelor in Business Management.

1995 Saint George's College North, Bachelor.

ADDITIONAL INFORMATION

> Very Fluent in English and Spanish (oral and written).

> Chartered Financial Analyst (CFA). ( Level 1, completed)

> Proficiency level with Office Programs (word, excel, power point, quick

books).

> Interests including travel, skiing, golf, chess and lecture of Political

History Novels and contemporary Politics and photography.



Contact this candidate