**** ****** ***** ******** ****, md *****

443-***-****

acek44@r.postjobfree.com

Samantha L. Givens

Education

Virginia Tech, College of Liberal Arts, Blacksburg, VA

2012

B.A. in English, focus in professional writing

Relevant Coursework: Technical Editing and Style,

Communications, Designing Documents for Print, Creating User

Documentation, Writing for the Web, Professional Writing

Employment Experience

Assistant Property Manager at Roanoke Street Apartments

2013 to 2014

. Asses resident requests and assign to appropriate team for

completion

. Manage all incoming calls and emails while assisting residents and

completing requests for work orders

. Create positive relationships with each individual that calls,

emails, or enters the office

. Utilize verbal and written communication skills to collect

approximately $3,000 of delinquent money each month

. Ensure that the property stays 100% leased while balancing all

communication with potential residents, current residents, and co

workers

. Organize all files and paperwork in the office to ensure that all

information can be accessed easily and quickly

. Create spreadsheets in Excel to organize all contact information

as well as the amounts of incoming money from each apartment in

order to make information easier to access

Hostess at Bull and Bones

2013 to 2014

. Worked in a team to ensure all guests had a positive experience

. Directed incoming calls to the appropriate people

. Utilized customer service skills to set the tone for the customer

experience

. Assessed restaurant volume and server demands to properly assign

tables

Server at Red Robin

2011 to 2013

. Balanced job related tasks against team demands to ensure that all

customers were properly served

. Made each guest feel welcome and accommodated them to ensure that

they were satisfied throughout their dining experience

. Assisted in training the majority of new front of house team

members

Guest Service at Target

2010 to 2011

. Helped to rectify guest issues or complaints

. Processed all returns

. Established new gift registries

Skills

Strong written and verbal communication skills

Time management and prioritizing skills

Excellent editing skills

Experience with Microsoft Office

community Service

Pulaski Animal Shelter Volunteer

. Fostered dogs until they were adopted

. Assisted at spay and neuter clinics

. Worked with other local shelters to transport dogs to locations

across the country

Relay for Life

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