Susan Gislason

P O Box D

Williston, ND *****

acek2k@r.postjobfree.com

701-***-**** cell

Key Skills;

LEGAL SECRETARY EXPERIENCE

. Williston-Worked for local 30 yr. Attorney doing :

. Duties; billing, preparing documents and court e-filings online with

District Courts

HOTEL EXPERIENCE Williston, ND (Recently learning)

Williston, ND 1.5yrs worked for several hotels learning Hospitality,

several systems and standards.

. Hospitality, certified in the Hilton live registration and accounting

system.

. Night Audit, trained to do night audit.

. Front Desk, also learned Hilton & Night Vision systems, for

registration, reservations and housekeeping.

. Exposed to hotel housekeeping, turnover, training & standards with

huge history in cleaning bus., 20 yr. background trained by owning 2

Service Master franchises in ski areas of CO & the Upper Peninsula,

MI.

. Breakfast training, ordering, preparing and with clean up.

. Manager's Reception- Clean Spirit, Clear Hospitality.

. Have traveled widely- England, Thailand, US Virgins, Puerto Rico,

Mexico, & Canada.

OPERATIONS COORDINATOR

The Pasty Oven, 13 yrs., a wholesale food manufacturer making meat pies in

Northern MI.

. Set up/designed Accounting, Marketing and Graphics Depts., and trained

in new people.

. Designed systems to show all phases of the operation on a wall with

charts to make visible the product path.

. Coordinating Marketing/Distribution/Production.

. Regulated Production by regulating sales, driving products out of

distributors warehouses to predict reorder.

. Invented sales phone room, sales scripts, call sheets, establishing

reorder rates by timing promotions.

. Expanded sales through phone room and 3 state demo company (run

remotely).

. Increased customer base from 270 to 2000 stores (including 110 Wal-

Marts in 1yr). ($300,000 increase in sales).

. Remodeled distribution from 1 freezer truck to using 26 bigger dist.

trucking companies.

. Maintained bookkeeping, costing and forecasting for the future.

. Coordinated all phases of the business to continuously update and plan

future.

BUSINESS OWNER/OPERATOR

Maids to Order, 2 ServiceMaster Carpet, Upholstery & Disaster Cleaning

Companies,

Currently own and manage rental properties.

. Researched the area, bought the franchises, established corporations.

. Sold 2 types of cleaning jobs (reached $70,000 each gross in carpet

cleaning and janitorial in 2 yrs. With 2 employees).

. Sold cleaning (out of 14 companies in the area we became 2nd in sales

in 2 years).

. Determine detail estimates of cleaning jobs and disaster work.

. Did janitorial cleans on commercial businesses at night.

. Set up bookkeeping, advertising and scheduling.

. Developed efficient training on the job.

. Brought in & trained short notice women for disaster type cleaning

(cleared 48% profit).

. Generated cleaning systems which qualify as professional and advanced.

. Clean, remodel, build, maintain, rent, evict, advertise, meet

city/state standards & re-rent multiple units I own, while attempting

to support and train young families to meet goals.

ACCOUNTING

Started with accounting & grew into building departments, efficiency

development in training patterns & operations accountability on last job.

. Bought the 2 franchises, Studied Sales Projections, Market study in

the area. Drew up Business Plans.

. Accounting System set up/install for assembly type manufacturing(

QuickBooks Pro Manufacturing version).

. Experience with double entry ledgers and Excel system work sheets with

formulas .

. Did bookkeeping, payroll, accounts receivable, accounts payable,

pursued late payments.

. Set up direct deposit not only for payroll but for remotely run Demo

branch of company.

. Designed Excel spread sheet back up for production procedures, and

accumulative annual counts separate from the accounting program at

both the remote USDA plant and the remote restaurant.

. Inventory control, raw materials, work in progress and finished goods

while tracking procedures.

. Cost timing of procedures and people in production, sales, accounting

& management. Set up accounting procedures to track orders, shipping

orders, samples, mail order,

. Invented efficient fundraising sales department, system & order forms.

. Analyzed expansion of production, sales, mail order, restaurant and

employees to project realistic plans for profit now and in the future.

. Caught theft and stopped it saving thousands.

EDUCATION

. 4 year degree in both Accounting and Business Administration from

LSSU, MI.

Work Experience

. 1.5 years in Williston setting up distribution of food products here

and in Montana, working part time at the Hampton Inn learning the

hotel business, learning the Hilton real-time online reservation

system, and did legal secretary duties for a long time local attorney,

Greg Hennessy, including e-filing with ND Courts.

. Worked for The Pasty Oven of Iron Mountain, MI. since 2000 doing the

tasks mentioned above while Operations Coordinator and setting up

distribution here & Montana.

. Own & manage RENTAL HOMES in Upper Michigan beginning in 1993 to the

present.

. I owned a maid service called Maids to Order.

. I also owned 2 ServiceMaster carpet cleaning Franchises one in Upper

MI and one in Colorado.

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