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Customer Service Project

Location:
San Mateo, CA
Posted:
June 16, 2014

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Resume:

YOGESH JOGIA

*** ******* ***, **********, ** ****0

650-***-**** (cell), 650-***-**** (home)

acek2b@r.postjobfree.com

Objective:

Make optimum use of my Data Processing experience, in all phases of program and systems development, research

and information gathering, w riting specifications, coding, testing/QA, implementation, maintenance, technical writing,

mentoring, training and business analysis.

Education:

Computer Science, Auckland Business College, Auckland, New Zealand

:

Analytical skills

• Worked with business partners to gather and document the user requirements for enhancing existing or new

applications

• Created Data Flow diagrams for new applications

• Have long experience in writing technical specifications for developer use

• Created and documented test cases for Unit level testing, System level testing and User Acceptance Testing

• Using HP Quality Center software, record problem incidents and monitor progress of resolutions

• Wrote, edited and updated User Manuals

:

Developmental skills

• IBM, TSO, MVS, VSAM, CICS, ICCF, COBOL, JCL, DB2, FILEAID, CONTROL-M

• Debugging Tools, EXPEDITOR, PANVALET, INTERTEST, LIBRARIAN, ENDEAVOR, CA-7

• Structured Program Development in COBOL SDM/70

• Ma nugistics Software

• CAPS Distribution and Manufacturing software; AMAPS Manufacturing package

• MS OFFICE (WORD, EXCEL, PROJECT, VISIO)

• HP Quality Center

• DB2 (UC Berkeley)

• Exposure to C++

• Informatica, SQL and T-SQL

• Introduction to Visual Basics, XML and SSRS

Experience:

MatchPoint Solutions Inc., 6690 Amador Plaza Road, Suite 225, Dublin, CA 94568

Mainframe Consultant (Mar/2014 to present)

Technical Background: IBM, RUMBA, COBOL, CICS, JCL, VSAM

Perform analysis and feasibility study for restoring the Mainframe Supplier Payment System application.

Perform research of data and system files on backup tapes. Wrote programs and procedures to download

and reformat data files for importing to Excel. Interacted with business partners and IT Data Center.

Workers Compensation Insurance Rating Bureau, 525 Market Suite 800, San Francisco, CA 94105

Senior Application Developer (Sep/2003 – Oct/2012)

Technical Background: IBM, VSE, ICCF, COBOL, CICS, SDF, I NTERTEST, JCL, VSAM, SQL, LIBR, ZEKE,

INFORMATICA, FTP, VISIO, IBM Utilities and MS Office, 24-hour support.

Wrote and tested new and updated existing CICS online and COBOL batch applications. Applications comprised of

sub-systems requiring regular interfaces with User community.

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YOGESH JOGIA

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• Handled the Annual Rate Filing process

• Handled Policy Examination Processing

• Made enhancements to and executed Permanent Disability Survey Project

• Handled projects related to Unit Statistical Report

• Used Informatica for development of Data Warehousing to extract mainframe date for loading into DB2 tables

• Used COBOL, JCL, VSE, VSAM, CICS and IBM utilities to write and execute jobs for testing enhancements and

changes made to mainframe applications

• Handled testing at Unit, System and User-Acceptance levels. Worked with End-Users to verify test results

• Created and enhanced test scripts

• Mainframe Replacement Project - participated in the extraction of mainframe historical and incremental data for

migration to web based application. Used SQL for comprehensive testing of data sent to web based application

• Maintenance of CICS tables and monitored all CICS regions

• Provided 24/7 operational support to failed jobs during batch process

• Mentored co-workers and contract employees

Copeland Corporation, Sidney, Ohio – Mainframe Consultant (Nov/2002–Jun/2003)

Technical Background: IBM, COBOL, CICS, JCL, SUPRA/MANTIS, CMSNM and MS Office.

Worked on International Order Entry Application. Provided SUPRA/MANTIS technical assistance, mentored and

trained programmers based offshore (India). Performed optimization of COBOL coding to existing programs.

Reviewed and corrected technical documents.

Electronic Data Systems (EDS), San Francisco, CA - Information Analyst (Feb/2000 – Apr/2002)

Outsourcing services for Del Monte Food Company, San Francisco, CA

Technical Background: IBM 3090, OS/390, COBOL, MVS, TSO, JCL, CICS, DB2, VSAM, IMS/DB

SUPRA/MANTIS, SAR, and IBM Utilities. CA7 Job Scheduler, FILEAID, EXPEDITOR, ENDEAVOR, HEAT,

MS Office, VISIO and Technical writing.

Team member of Del Monte's Supply Chain and Distribution Applications (Order Entry, Inventory Control,

Freight Expense and Transfer Applications). Worked on all phases of System Engineering, including analysis,

design, coding, testing, implementation, training and documentation. Provided 24/7 operational support to Distribution

System's Batch Process. Profound knowledge of all functions of CA7 Scheduler. Direct interface with Client and

End-Users. Trouble-shoot and resolved problem tickets accurately and meeting the deadlines. Executed Del Monte's

Annual Physical Inventory Project, Annual Tax Year Project and Annual Fiscal Year End Project (a three-day process,

which required special job scheduling and monitoring). Developed new mainframe-client server interfaces for Del

Monte's new i2 System (Demand Forecasting and Product Planning), and for JD Edwards (an ERP System), which

required FTP process. Maintained and developed new online programs and screens in Mantis, which executes

under CICS. Mentored team members.

Levi Strauss & Company, San Francisco, CA - Application Development Specialist (Nov/1994 –

Dec/1999)

Technical Background: IBM 3090, OS/390, COBOL, MVS, TSO, JCL, CICS, DB2, VSAM and IBM Utilities.

FILEAID, EXPEDITOR, INTERTEST, CHANGEMAN, EASYTRIEVE, PANVALET, ENDEAVOR, REMEDY,

MS Office, VISIO, SHELL Scripting, SQL, UNIX and MANUGISTICS.

Team member of Demand Forecasting application group using Manugistics s oftware. Point person for Manugistics

related issues, including vendor application updates and software patches. Key member of Manugistics mainframe-

to-client/server conversion task force. Developed, coded, tested and implemented programs and procedures that

interfaced with other applications. Provided 24/7 client support to Customer Service Supply Chains. Provided 2 4/7

o perational support to batch processing.

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Created new test jobs, using COBOL, JCL, DB2, TSO/ISPF. Direct interface with End-Users. Wrote production jobs

that executed Manugistics commands for nightly batch process. Developed and maintained the Disaster Recovery

procedures. Contributed to the analysis of Y2K impact on Manugistics. Worked on all Manugistics issues related to

closing/opening and automation of new Distribution Centers. Wrote new FTP jobs for import/export of data from

mainframe. Wrote programs in UNIX using KORNSHELL for processing the data received via FTP. Used SQLPLUS

for queries. Enrolled new users and maintained tables for User Defined columns. Worked on customization of

Manugistics to meet User requirements. Developed Weekly SKU Maintenance Process.

Employment History

Computer Resources Group, San Francisco, CA - Consultant (Levi Strauss & Co)

Wells Fargo Bank, San Francisco, CA – Consultant

Computer Science Corporation, San Francisco, CA - Consultant (USPS)

Associated Computer Services, San Francisco, CA – Consultant

Computerland Corporation, Hayward, CA

Intel Corporation, Santa Clara, CA

Bechtel Power Corporation, San Francisco, CA

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