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Customer Service Representative

Location:
Tucson, AZ
Posted:
June 13, 2014

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Resume:

Elaine B. Rodriguez

*** * ******* **** **, Tucson, AZ 85748

Phone: 520-***-**** Email: acejzv@r.postjobfree.com

Objective Youth Care Worker

Summary Experienced professional with excellent teaching, communication, time

management, customer service, translation and clerical skills. Passionate

about working with children, youth and adults. Experienced providing

direct care, guidance, supervision and education to children. Experience

working with immigrant, disadvantage families. Bilingual with ability to

communicate effectively, both orally and in writing, in English and

Spanish.

Education Embry-Riddle Aeronautical University, Daytona Beach, FL

B.S. in Aviation Business Administration, April 1991

Miami Dade Community College, Miami, FL

A.A. in Aviation Business Administration, April 1991

Saint Clair County Regional Office of Education, Belleville, IL

Substitute Teacher’s Certificate, January 2003

Professional Experience

Aug 2013 – Present Soleng Tom Elementary School

Teachers Aide

Assist teachers prepare for daily classroom activities to further

children’s educational development.

Dec 2012-Jul 2013 Lessie Bates Davis –Neighborhood House

Parent Educator & Interpreter

Assist Social Workers with Spanish to English translation with the

clients; and visit under-privileged, single Hispanic mothers to help

empower them and their families to move out of poverty and to

achieve self-sufficiency, and to help assure that their children have

the community support they need to be successful in school and in

life.

May 2011-Dec 2012 Full-time Homemaker

Manage household, manage budget and take care of three kids;

while husband deployed to the Middle-East in support of the war.

Feb 2008-May 2011 Our Mother of Sorrows Preschool

Preschool Teacher

Incorporated different curriculum to foster children’s social, motor and

language development.

Aug 2005- Jun 2006 Holy Family Catholic Academy

Spanish Teacher

Taught Kindergarten through Fourth grade.

Jerome Early Childhood School

Feb 2004- May 2004

Interpreter/ Social Worker Assistant

Assisted social workers with translating and counseling underprivileged

Hispanic families.

Southwestern Illinois College

Jun 2003- Feb 2004

Teacher

Taught English as a Second Language (ESL) in a multi-level evening

class for adults.

Holy Childhood Catholic School

Jan 2003- Feb 2003

Substitute Teacher

Taught Computers, Math, English, Religion, Science, Social Studies,

Reading, and Spelling to students 2nd to 7th grade.

American Airlines

June 1997 – June 1998

Reservations & Sales Agent

Handled in-coming Airline passengers calls and assisted them with flight

reservations, ticket changes, and tickets purchases.

American Airlines

Nov 1994- May 1997

Seat Control

Monitors changes in aircraft types and seating configurations for current

and future flights. Reassigns pre-reserved seats as well as updates meal

orders and in-flight supply needs.

Nov 1993 - Nov 1994 Uniform Ordering Coordinator

Assisted management with agent uniform/grooming compliance. Kept

records updates and arranged replacement uniforms and re-orders.

Jul 1991- Nov 1994 Customer Service Representative

Assisted passengers with tickets, baggage, and check-in procedures.

Becerra’s Export Corporation

Feb 1991- Jun 1991

Manager

In charge of day to day general office duties.

Eastern Airlines

Apr 1986- Jan 1991

Reservation Sales Agent

Assisted customers by quoting prices and answering general questions

Volunteer Experience

Jul 2013 – Present University High School and St Joseph Catholic School

Assisted with coordinating and executing various school activities.

375 Airlift Wing/Staff Judge Advocates

Mar 2003- Apr 2003

Assisted clients with completing wills, powers of attorney, and other

legal forms.

375 Airlift Wing/Tax Center

Assisted clients with completing their tax returns

Computer Skills

Systems Experience: System One, SABRE, Microsoft 2000

Software Experience: MS Word, Excel, Outlook and Power Point

Language Fluent in English and Spanish (can speak, read, and write)

References Furnished Upon Request



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