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Human Resources Customer Service

Location:
Austin, TX
Posted:
June 13, 2014

Contact this candidate

Resume:

L ola Wilson

***. ***-**** (cell)

acejyr@r.postjobfree.com

Q U A L I F I C AT I O N S

• Detail-oriented Human Resources Professional with 10 years of experience

• Excellent interpersonal skills to work cross-functionally with management, employees,

and business development

• Proficient in Windows Based Applications and MS Office: Excel, Word, Outlook Express

• Proficient in ADP Payroll, ADP HR/Benefits Solution, Visual, PeopleSoft, Ceridian-Time &

Attendance software-Net-time Solutions/Plan source

P R O F E SS I O N A L E X P E R I E N C E

Mora Investments/Construction- Nevada

01/2013-Current

Manager of Administrative Services

Administrative Support

Answering phone calls, ordering office supplies; Review Independent contractor

agreements, prepare letters and maintain records- Oversee Accounts. Provide

purchasing assistance when needed for office equipment, supplies and landscape

materials. Manage construction documentation including, proposals; change orders.

Manage human resources including new hire; seasonal hires and layoffs; processing

payroll and

Coordinate temporary employees for job-sites.

Vitacost.com- Nevada

06/2010-09/2012

HR Generalist

Performs a variety of Human Resources functions that are

strategically aligned with organizational goals

Workforce Planning

Documents processes and best practices; Produces various reports, analyzing and

highlighting information for managements review; Coordinates periodic department

functions and meetings

Policy and Procedures

Assists with creating HR procedures and programs that create a positive work

environment for all employees; Performs routine daily tasks related to the operations of the

HR functions and services

Recruitment and Selection

Interviews and screens all applicants, coordinating interviews with departments and

running background screens on new hires; Manages new hire, transfer, and exit

interview processes; Sources and screens talent to fill entry level openings for

current and future opportunities

Training and Development

Administers new employee orientation and continuous training to develop current

employees

Compensation and Benefits

Administers 401K Plan; Point of contact for benefits, payroll, compensation, benefits,

and unemployment claims

Employee Relations

Advises management on employee development principles and employee relations

issues; Responds to employee calls and email inquiries and follow-up with employees on

routine questions and issues

Records and Documents

Manages activities, reports, documents, and correspondence; Responsible for OSHA

reports

AIT, Pflugerville, Texas 09/2005- 06/2009

HR Generalist/Office Support

Recruitment and Selection

Responsible for recruiting and/or job posting, screening applications and resumes,

interviews, conducting pre-employment background screening

Training and Development

Maintains and develops existing and new employees through training and development;

Administers new employee orientation training; Directs training and development of

existing employees

Administrative Support

Demonstrates experience answering phones calls, ordering office supplies, supporting

employees and routinely handling highly sensitive and confidential information both

accurately and efficiently

Compensation and Benefits

Administers weekly payroll; Handles new hire/term processing-COBRA, E-Verify, Benefits

Performance Management

Responsible for disciplinary notices; Keeps track of attendance

Policies and Procedures

Maintains employee personnel files in compliance with company policies and government

regulations; Responsible for OSHA reports

Demonstrate Management Mastery

Supervises day-to-day operations to include effective resource planning, decision

making, result delivery, and

Team building

Interpersonal Skills

Customer-focused; Works well with outside vendors – outsourcing of operations

Substantive Record Keeping

Tracks employee relations trends from various data sources and provide

recommendations to management

Lennar Corporation, Nevada 10/2003-07/2005

HR Generalist

Recruitment and Selection

Responsible for all aspects of new hire paperwork processing for all states; Coordination

and auditing all documentation for new hires; Responsible for all aspects of new hire

paperwork processing; Responsible for proper and timely entry and responses to email

regarding hires; Assists Corporate HR Manager will applicant tracking and phone

screenings

Support for Strategy

Updates by working with the HR Manager and Commissions; Acts as a role model within

and outside the Company

Employee Relations

Maintains transfers/promotions/demotions/terminations documentation and HRIS updating

Substantive Record Keeping

Responsible for all locations I-9 documentation retention, recertification tracking and

destruction

Planning and Administration of Payroll

Prepares, processes and maintains internal time keeping system accurately

Cambridge Management, California 09/1992-10/2002

Human Resources/Payroll Administrator

Support for Strategy

Advise management on employee development principles and employee relations issues

Employee Relations

Respond to employee calls and email inquiries and follow-up with employees on routine

questions and issues

Policies and Procedures

Assists with creating HR procedures and programs that create a positive work environment

for all employees; Performs routine daily tasks related to the operations of the HR functions

and services

Planning and Administering

Coordinates periodic department functions and meetings, such as New Hire Orientations,

All Hands Meetings and Management Meetings

Demonstrate Management Mastery

Knowledge of the day to day operations of human resources:

Recruitment and Selection

Ability to hire, train, and mentor new and existing employees; Serves as company liaison

with employment staffing services; Coordinates of job postings and monitoring resume

submissions; Conducts new-hire orientations and explain company benefits, policies and

procedures. Initiates screening, evaluations, and criminal and reference checks on potential

employees.

Performance Management

Prepares salary increases, promotions, and other personal employment related actions

Document processes and best practices.

Compensation and Benefits

Administers 401K Plan; Reports injuries or violations and completes appropriate workman’s

compensation and accident reports

Interpersonal Skills

Works well with outside vendors – outsourcing of operations

Planning and Administration of Payroll

Oversees the workflow of all time and attendance activity and monitors incoming volume

and processes volumes; Ensures all time cards are reviewed and keyed in a timely

manner to meet payroll deadlines.

Monitors time and attendance systems and report

Employment Relations

Provides excellent customer service related to time and attendance activity; Provides

training to end users on an as-needed basis to ensure all time and attendance activity

E D U C AT I O N

• Mission College – San Jose, California

Coursework in Business Management

• Mesa College – San Diego, California

Fashion Merchandising

• Chaparral High School – Las Vegas, Nevada

Diploma



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