Troy L. Foreman

**** *** ****** *

Apt. *

Arlington, VA 22203

Cell: 703-***-****

Email: acejyk@r.postjobfree.com

QUALIFICATIONS SUMMARY

. Over twelve years of technical and association management experience

. Proven ability to work effectively in a team setting or one on one

. Excellent oral and written communication skills

. Proven ability to learn new technology quickly

. Project planning experience and superior organizational skills

. Keen eye for detail

. United States Army veteran

TECHNICAL SKILLS

. Knowledge in Microsoft Windows 2000/XP/Vista/7/8 workstations,

Microsoft Windows NT, Microsoft Active Directory, Microsoft Exchange

and Novell NetWare

. Familiar with debugging and trouble-shooting exchange servers,

including Microsoft Windows Server Operating Systems (2000,2003, 2010)

. Exposure to MS SQL programming including loops, module overloading,

packages and procedures

. Experience in the usage, support and trouble-shooting of the following

software: Microsoft Office, WordPerfect, Norton Anti-Virus, TASS,

iMIS, Fox Pro, Procom Plus, Dreamweaver, LC Win 3.0, ACT 2000, eNiku,

Platinum 4.2, Frx55, SQL Server 7.0, FTP software, AdAware, PC

Anywhere and Remote Assistance and VPN., iMIS database, Symantec

Backup Exec, Tape ware and VERITAS, Crystal Reports 9, AWF and

Dreamweaver. Call pilot,Application builder, Sonicwall,

Superantispyware, Malwarebyes, Track-it, Yardi, MRI, LogMeIn,

Sphericall

PROFESSIONAL EXPERIENCE

SENIOR HELPDESK SUPPORT

Akridge, Washington, DC, November 2009 - October 2013

. Provided Tier II helpdesk support. Also assisted Senior Network

Engineer and Chief Technology Officer

. Setup, configured all mobile devices for the company. Including

blackberry devices, tablets and smartphones.

. Provided all facets of help desk support and services for over 180 end-

users in a multi-windows environment.

. Responsible for all file system/backup restores. Ensured completion

and status of backups and make corrections as needed.

. Configured and deployed wireless antennas at several properties

supported by Akridge

. Setup, configured office VOIP phones throughout the office.

. Led the upgrading of the entire office to Windows 7.

. Configure, maintained, installed and troubleshoot printer issues on

workstations and servers.

. Provided remote support using LogMeIn for clients and employees

offsite.

NETWORK TECHNICIAN

SmithBucklin Corporation, Washington, DC, October 2000 - November 2009

. Provided Tier II helpdesk support to Tier I technicians

. Setup and maintained user accounts in Active Directory. Maintained

DCLS to ensure proper access to resources both email and files.

. Provided all facets of help desk support and services to over 200 end-

users in a multi-windows environment, assisting with daily network

administration and operations in DC and Chicago office.

. Installed, configure and support all end-user workstations and

peripherals

. Setup, configure and maintain all blackberry devices for all DC users.

Liaison with vendors and other tech staff as needed to escalate and

resolve problems. Provide backup to Chicago staff on blackberry

support.

. Responsible for all file system/backup restores in the DC office.

Ensured completion and status of backups and make corrections as

needed.

. Ensured backup scope is consistent with current use and modify as

needed

. Worked with 2 phone vendors, Siemens and Nortel. Involved in the

configuration from Siemens phone system to Nortel.

. Provided primary support for DC Nortel phone system. Perform backup of

system and setup Outlook voicemail integration. In charge of all MAC

orders in DC office. Worked with tech support vendors on other issues

as needed (upgrades, licenses). Setup phone trees, updated phone

extensions on users' phones as needed.

. Backup to Chicago office for all phone support

. Configured, maintained, installed and troubleshoot print issues on

workstations, servers and hardware.

. Updated and deployed standard ghost images for DC office workstations

using Symantec Ghost software

. Lead the upgrading of entire office to Windows XP on workstations

T. Foreman, p.2

PROGRAM COORDINATOR

SmithBucklin Corporation, Washington, DC, September 1997 - September 2000

. Directed and managed projects that supported the short- and long-term

goals for four client associations: International District Energy

Association (IDEA), International Slurry Surfacing Association (ISSA),

Foundation for Pavement Preservation (FPP) and the United States

Combined Heat and Power Association (USCHPA)

. Managed the membership databases for each client

. Oversaw client invoicing, including dues, orders and advertising, as

well as the allocation of funds for reconciliation for yearly audits

. Actively marketed the sales and oversaw the placement of

advertisements for association publications

SITE SUPERVISOR

American Protective Services, Inc., Arlington, Virginia, April 1995 -

September 1997

. Planned, directed and oversaw implementation of comprehensive security

systems at the MCI World Headquarters

. Responsible for recruiting, hiring, training, scheduling, supervising,

and evaluating security personnel

. Managed all security systems and advanced technology entry controls

SITE SUPERVISOR

Mobile Oil, Inc., McLean, Virginia, August 1990 - May 1994

. Planned, directed and oversaw implementation of comprehensive security

systems for protection of building and occupants

. Responsible for recruiting, hiring, training, scheduling, supervising,

and evaluating security personnel

. Managed all security systems and advanced technology entry controls

CORPORAL (E-4)

United States Army, Fort Myer, Virginia, July 1986 - July 1990

. Member of the First Presidential Honor Guard

. Maintained security for the President of the United States, foreign

dignitaries, and VIPs

. First line supervisor to 13 soldiers

. Responsible for personnel administration, morale, and welfare of

assigned squad engaged in color guard assignments and numerous other

military activities

. Awarded National Defense Medal, Good Conduct Medal and Army

Achievement Medal

. Honorably Discharged

AWARDS

Akridge Rookie of the Year

Akridge Service Excellence Award

EDUCATION

CERTIFICATE, LEARNING TREE

SQL Server 2008, Rockville, MD

CERTIFICATE, COMPUTER PROGRAMMING

Computer Learning Center, Alexandria, Virginia, May 1994

Governor Thomas Johnson High School, Frederick, Maryland, 1986

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