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Customer Service Manager

Location:
Fort Smith, AR
Posted:
June 13, 2014

Contact this candidate

Resume:

GREG NIELSON

***E.Delaware Pl.

Chicago,Il,*****

Email: acejxe@r.postjobfree.com

OBJECTIVE

To obtain a position with an organization where I may use my 18 years of experience from my transportation

background and management skills to enhance and promote a companies, goals and objectives.

CAREER HISTORY

Eagle Express Lines, 1715 West 172 Street, South Holland, IL

Phone: 708-***-****

Terminal Manager

Feb 2002- May 2013

• Supervised terminal personnel

Employee recruiter and trainer

Assigned daily postal delivery to associate offices

Managed employee compliance of DOT guidelines for federal/ state/county

Safety trainer for employees, vehicles, and facilities

Accident & incident investigation and reporting following DOT regulations

Strong customer service skills to maintain satisfaction

Maintain company budget through management of employee functions

Continuous process improvement short and long-range operational

Strong teamwork participation

Drove vehicle on routes when needed

Midwest Transit, Sumner, IL

Terminal Manager/Fox Valley

Phone: 312-***-****

Driver/ Carol Stream

June 1995 – Feb 2002

• Supervised drivers for local routes contracted by USPS

• Routed and scheduled mail contract drivers

• Maintained equipment, tractors and trailers

• Drove service truck

Turano Baking Company, 6501 Roosevelt Road, Berwyn, IL

Phone: 708-***-****

Driver/Route Salesman

July 1993 – Sept 1995

• Serviced food retail markets via direct-store-delivery (DSD)

• Managed daily needs of clients

• Developed and maintained strong customer relationships

• Stocked retail shelves

• Replenished inventory needs

• Fulfilled and delivered restaurant orders

• Time management

Cohen & O’Neill Jewelers, Palatine, IL

Sales Associate/Repair Technician

Jan 1991 – Feb 1993

• Assisted clients in jewelry selection

• Excellent customer service

• Repaired jewelry according to customer requirements

Nielson Jewelers, Wheaton, IL

Family Owned Retail Jewelry Business

Certified Gemologist/Custom Sales and Repair Technician

June 1985 – Jan 1991

• Strong customer service

• Helped increase customer base

• Maintained effective customer relationships

• Stone setting

• Jewelry repair

Education

Triton College, River Grove, IL

PROFESSIONAL EXPERIENCE

• Eighteen years transportation industry

• Operate effectively in a high volume service driven transport operation

• Knowledgeable of all relevant legal compliance and fleet controls; legislative, productivity, quality and

service

• Experienced in budgets and financial controls

• Comprehensive understanding all of areas of the supply chain

• Full understanding of transport operational systems

• Able to work diplomatically in a unionized environment

• Understand technical procedures and governmental regulations

• Staff evaluations

SKILLS

• Supervisor

• Microsoft Office

• Problem solving and prioritizing

• Postal management

• Strong communication and analytical

• Routing skills for new terminals in cities and challenging environments

• Vehicle maintenance

REFERENCES - Available on request.



Contact this candidate