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Customer Service Manager

Location:
York, PA
Posted:
June 13, 2014

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Resume:

Andrew John Secula

* ********* ***** ? Jacobus, PA 17407 ? 717-***-**** ? acejx4@r.postjobfree.com

PROFESSIONAL PROFILE

College graduate seeking employment in the services industry.

Customer Service Expertise

> Managed Little Caesars Pizza and Ritz Camera

> Provided prompt and dependable service to our customers

> Strong communication skills

Information and Technology Expertise

> Monitored performance of 550 Prometric servers (4,000 to 5,000 alerts

per week)

> Updated and maintained databases as needed using Microsoft SQL

> Supported Microsoft Windows operating systems

> Coordinated with Client Managers, Developers, Engineers, and Help Desk

agents to ensure successful delivery of examinations to test

candidates

> Updated internal procedures and documentation as needed

> Provided emergency 911 support for Global Help Desks

> Trained new Systems Analysts

Retirement Plan Expertise

> Total administration of 401(k) small market retirement plans

> Administration of 401(k) large market retirement plans, including an

ESOP

> Performed compliance testing

> Performed manual contribution calculations (cross-tested and

integrated plans)

> Bookkeeping

> Filed annual returns and reports for employee benefit plans

> Drafted annual valuation reports

> Managed trust accounting and account reconciliation

> Billing

> Plan document updates and amendments

> Reported and analyzed valuations to plan sponsors, CPAs, and brokers

PROFESSIONAL WORK EXPERIENCE

Systems Analyst, Prometric 2011-2013 (Baltimore, MD)

Account Executive, American Retirement Plans Services 2009-2010 (Hunt

Valley, MD)

Pension Administrator, Pension Alliance 2007-2009 (Harrisburg, PA)

Senior Recordkeeper, Sterling Financial Trust Company 2006-2007 (Lancaster,

PA)

Retirement Plans Specialist, T. Rowe Price 1998-2006 (Owings Mills, MD)

Store Manager, Ritz Camera 1996-1998 (Hunt Valley/Cockeysville, MD)

Sales Associate, Pier 1 Imports 1990-1992 (Frederick, MD)

Assistant Manager, Little Caesars Pizza 1988-1990 (Frederick, MD

SKILLS, ACHIEVEMENTS, AND VOLUNTEER EXPERIENCE

. Proficient with Microsoft Office applications, including Word, Excel,

Outlook, Windows Live Photo Gallery, Windows Movie Maker, SQL, and

Power Point

. Experience with Relius and SunGard OMNIPLAN/OMNIPAY applications

. Successful completion of exams required for American Society of

Pension Professionals & Actuaries (ASPPA) membership

. Typing speed of 76 words per minute with an average of zero mistakes

. Audited the bank accounts of the Mt. Paran Presbyterian Church

(Baltimore, MD) 2004-present

EDUCATION

Bachelor of Science, Frostburg State University, Frostburg, MD (3.6 GPA)



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