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Customer Service Human Resource

Location:
Morrisville, NC
Posted:
June 13, 2014

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Resume:

BERNICE E. VANPELT

Address: *** ******* **. ******, ** 27703

Tel: 919-***-****(cell) E-mail:acejwd@r.postjobfree.com

.

SKILLS: Payroll and Benefits Administration Recruiting, HRIS Management,

Employee Relations, Oral & written communications, Customer Service,

Leadership, Microsoft Excel, Word, Outlook, PowerPoint, Access, ADP,

Ceridian, PeopleSoft, SAP, Ultimate Software

EXPERIENCE

Cree, Inc, Durham, NC (contractor)

03/14-present

Payroll Analyst

. Evaluate processes for efficiency.

. Process timekeeping reports for on-site contract agency.

. Consult with manager on federal and state tax issues.

. Reconcile general ledger for each payroll run.

. Analyze trends and make recommendations based on payroll output.

. Assist payroll team as needed with processing.

. Perform quality control on payroll maintenance prior to processing.

Eaton Corp. Raleigh, NC

08/13 - 11/13

Payroll Specialist (Contractor)

. Generated payroll reports through payroll uploads, extracting data to

Excel spreadsheets

. Created and updated monthly payroll reports to assist managers in

various departments

. Maintained employee files via in-house e-filing system

. Point of contact for system updates using CUPS legacy payroll (DOS

product)

. Worked closely with federal and state agencies to process wage

garnishments (IRS and Dept of Revenue)

Time Warner Cable Morrisville, NC

HR Generalist (contractor)

03/13- 08/13

. Partnered with Call Center management group to proactively develop

solutions to support business strategy and to establish and maintain

productive internal and external working relationships.

. Partnered with HR Centers of Excellence to efficiently implement,

administer and deliver company-wide HR programs, processes and

projects

. Conducted new hire orientations, processing new hire documents and

performing I-9 verifications

. Point of contact with vendor Sedgwick Claims Management Services for

company leave policy

. Utilized Peoplesoft HRMS for employee data updates, monitor corrective

actions, and maintain electronic employee files

. Set up online exit surveys through Survey Monkey

NC Office of State Personnel Raleigh, NC

Business Officer (Contractor)

05/12-03/13

. Created and maintained a variety of internal financial audit reports

via Excel spreadsheets

. Analyzed, evaluated and interpreted data concerning an organization's

financial stability, as well as current and future financial trends.

Small Business & Technology Development Center Durham, NC

Human Resources Assistant (Contractor)

07/09 - 05/12

. Provided office support implementing administrative systems,

procedures, and policies, and monitoring administrative projects.

. Responsible for supporting daily operations of office giving support

to Assistant Executive Director through excellent customer service.

. Partnered with IT in supporting ProfitCents database used for client

updates and generating client financial reports

Duke University School of Medicine Durham, NC

Senior Human Resource Representative

12/08 - 03/09

. Assisted HR department in monitoring salary administration

. Created audit reports for top-level management to assist in decision

making

. Facilitated special projects related to existing HR policies for

compliance

. Assisted with confirming documents for foreign students and

enrollments

Armacell LLC Mebane, NC

Human Resource Specialist/ Payroll and Benefits Administration

11/06 -11/08

. Administrator for all benefits including 401K plans, LOA, medical,

dental, vision, supplemental insuances

. Maintained benefits databases for employee participant changes

(enrollments cancellations, billing verifications)

. Worked closely with external third party providers and served as

point of contact to resolve enrollment and billing issues

. Created spreadsheets and performed audits to guarantee accurate

payroll records and benefit enrollments

. Point of contact for all HR and Sales personnel located at remote

facilities

. Conducted new hire orientations, processed I-9 verifications through e-

verify, and processed benefits enrollments

. Contact person for all mandatory federal and state reporting working

in a multi-state environment

Duke University Medical Center Durham, NC

Human Resource Manager

09/01-11/06

. Managed operations of HR call center partnering with Duke University

as PEO: advising managers in areas of personnel management,

performance administration, position management, employee training and

salary administration using SAP to comply with Duke policies.

. Processed special payroll for 1000 physicians on monthly basis using

Ceridian Employer Services

. Liaison for physicians with Fidelity Investments concerning retirement

plans

. Partnered with Duke IT services as facilitator for Ceridian system

updates, Kenexa for performance management, and compensation plans

through SAP.

. Point of contact for Ceridian HRIS database and partnered

implementation project

.

Newton Instrument Co., Inc. Butner, NC

HR Generalist

06/99-08/01

. Facilitated project to implement new payroll system from ADP to

Ceridian and trained staff on new system

. Facilitated and conducted employee meetings to introduce payroll

changes due to implementation

. Assisted with benefit open enrollments, advising employees of

offerings and setting them up for payroll deductions

. Reconciled benefit vendor billing to enrollment database

. Advisor to managers on pay and performance

. Conducted new hire orientations

. Involved with recruitment (job postings, resume selections),

interviewing, selection decisions

. Performed job analyses and revised job descriptions

. Conducted monthly audits to guarantee accuracy of employee wage and

tax information for year end W-2 processing.

EDUCATION

Brenau University

Gainesville, GA

August 2014 MBA/ HR Management GPA 3.80

North Carolina Central University-School of Business

Durham, NC

May 2012 B.B.A./ Business Management

GPA 3.93



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