Lynn P. (Patti) Young *** Barron Circle, Apt. ****, Somerset, NJ. 08873

908-***-****

acejsu@r.postjobfree.com

Executive Summary

Self-starting manager with strong written and oral presentation skills. Results oriented, strategic

planning and people management capabilities.

Core Qualities

Communication Skills

Administrative Skills

Problem Resolution

Client Account Management

Employee Scheduling

Goal Oriented

Staff Training

Organizational Skills

Team Leadership

Budget Development

Project Management

Background in Telecommunications and Healthcare Fields

Customer Care

Pharmacy Technician Certified

Lab Preparation

Lab Report Generation

Patient Lab Testing

Policy/Program Development

Cross Functional Team Management

Performance Evaluations

Staffing

Event Planning

Interpersonal Skills

Professional Experience

Raritan Valley Community College

Pharmacy Technician Certification Program

February 10 – April 14, 2014

Studied Technician role and responsibilities as they apply to community and hospital pharmacies.

Completed program and am eligible for CphT exam. License Pending.

Caregiver

Caregiver for a family member with a terminal illness.

Program Manager

Alternatives, Inc. – Raritan, NJ

Managed team of ten direct care professionals. Partnered successfully with behavioral clinicians,

medical professionals, client families and clients to produce a positive and safe living environment.

Reduced and controlled expenses by accompanying clients on shopping trips and reducing duplication of

purchases. Served as mentor to direct care team members.

Administrative Assistant

High Point Partial Care – Flemington, NJ

Provided administrative support for a daycare facility that housed adults with developmental disabilities.

Supported eight social workers, one Director and the owner of the facility. Managed a transportation

team of five van drivers and vans (scheduling, maintenance, etc.) Assisted with off-site activity planning

and accompanied clients to doctor appointments.

Certified Medical Assistant

Various Offices – NJ

Performed medical assistance to various doctor’s offices. Front desk support, appointment scheduling,

filing, prescription call-in. Assisted physician with phlebotomy, EKG, breathing tests, physicals, charting

and vital signs.

Manager – AT&T Local Services

Morristown, NJ

For the last seven years of my tenure I worked with Customer Sales and Service rolling out the Local

Service offers for AT&T. I was responsible for preparing the service call centers to handle customer calls

to provision service to their homes. This included: Methods & Procedures, computer hardware and

software training and procurement, Quality Assurance Monitoring, Budget Preparation, Call Routing,

and Implementation of Marketing Plans. I also ran sales rallies and incentive programs for the Customer

Service Representatives.

Spearheaded rollout of Local Services in thirteen states.

Award-winning Local Service Team Member.

Graduate Dale Carnegie Course

United Way “Loaned Executive”

Education

Middlesex High School

Middlesex, NJ

Business

Diploma

Additional Certifications

Raritan Valley Community College – Pharmacy Technician Certification Program (2014)

Somerset Vocational Institute – Certified Medical Assistant Program (2004)

CMA – 2004-2009

Affiliations

American Association of Medical Assistants (2004-Present)

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