Lee Turner – PMP, ITIL, SSYBC, PSM

Passionate about People, Process and Systems

acejrf@r.postjobfree.com 214-***-**** 1421 Burlington Dr. Plano, TX 75025

linkedin.com/in/leejoeturner – 60 References

Dynamic and energetic leader respected for technical aptitude and ability to build highly

effective teams that drive business value. Over 20 years of experience in selling,

designing, developing, testing, implementing and supporting state-of-the-art information

system solutions with a proven track record of driving up customer satisfaction and

employee engagement scores while reducing overall operating cost. Praised by business

partners and IT peers alike for data-driven, analytical approach and out of the box thinking

to problem solve and develop innovative solutions. Over 15 years of managing highly

technical resources without a single instance of negative turnover.

"You are a visionary and highly competent individual." – Rick Hoff, Chief Technology Officer, Tyler

Technologies

"I wish I had five hundred people just like you." - Ken May, CEO, FedEx Office

"I am very impressed with your ability to not only understand, but also automate such intensive business

processes as quickly and proficiently as you did." – Butch Wilcox, Vice President, Siemens

“Lee is a leader with high energy and a commitment to drive a positive culture and environment with his

people. He is willing to go beyond his "day-to-day" responsibilities to support special projects driving

organizational change and always maintains a positive attitude. It was a pleasure working with Lee.” -

Sherry Vidal-Brown, VP of HR, FedEx

IT Roadmaps ~ SDLC ~ ITIL ~ Scrum ~ Six Sigma ~ IT Budgets ~ ERP ~ BI ~ Governance ~ .Net

~ SQL ~ Vendor Negotiations and Management ~ Data Warehousing ~ Quality Assurance ~ Team

Building ~ Cost Control ~ Kaizen ~ Project Portfolio Management ~ Incident & Problem

Management ~ Finance ~ SCM ~ Order Management ~ SAAS, IAAS, PASS ~ IT Audit ~

Quantitative Analysis ~ Risk Assessment ~ Release Management

Selected Honors and Awards

Received multiple Values Awards for demonstrating core values at Rexel Holdings USA.

Received prestigious Values Champion award for living and championing core values at FedEx

Office.

Twice inducted into the FedEx IT Hall of Fame for process improvement and excellence in quality

management.

Co-founded and chaired FedEx Office IT Cultural Committee.

Served on FedEx Office Corporate Cultural Committee.

Professional Experience

IT Manager-SCM, Rexel Holdings USA (Dallas, Texas), 2012 – Present

Responsible for managing Supply Chain in primary ERP of $8B electrical distribution

company. Primary duties include partnering with C-Level staff to define roadmaps, manage

internal employees dispersed throughout the country as well as consultants in a blended

onshore/offshore environment and partner with vendors to implement new features and

functionality.

• Reengineered L2 Support Processes resulting in an increase of customer satisfaction

scores by 7% while reducing costs by 37%.

• Took over project management responsibility for 500K Data Warehouse project

supporting Inventory, Purchasing and Payables that had gotten off track. Worked with

stakeholders to realign dates and deliverables then managed to the plan through

successful implementation.

• Implemented Project Portfolio Management and Project Reporting Process to manage

pipeline and ensure consistent reporting experience for executive stakeholders.

IT Manager/Leader – Finance, Rexel Holdings USA (Dallas, Texas), 2009 – 2012

Responsible for managing IT Finance team of $8B electrical distribution company. Primary

duties include partnering with C-Level staff to define roadmaps, management of internal

employees and contractors in an onshore/offshore model supporting Finance functions in 5

ERPs.

• Architected and managed integration of finance functionality from ERP to Hybris

eCommerce platform.

• Partnered with KPMG and PwC on IT audits.

• Developed standardized invoice and statement file specification and led a cross-

functional team from five different source ERPs, middleware team and vendor to

develop a file feed to a third party print and digital presentation provider.

• Implemented AR Data Mart to enhance collection efforts and provide more robust

customer activity reporting.

Data Warehouse Manager, FedEx Office (Dallas, Texas), 2008 –2009

Responsible for managing a team of 20+ ETL developers to support a four (4) terabyte

corporate data warehouse. The environment consisted of two data marts and a data

warehouse running on Oracle and Teradata, populated with DataStage and accessed with

SAS and Business Objects. Accountable for new development on an average of 25

projects at any given time. Established and enforced architecture and coding standards to

ensure compliance with SDLC methodology. Built processes to work with business

requirements team to capture requirements, business needs, develop technical design

documents and work estimates. Experienced in Data Warehouse development projects,

specifically in the areas of scope and requirements definition as well as ETL (Extract

Transform Load) specification. Ensured project deliverables met schedule, quality and

budget goals.

• Successfully renegotiated software contracts to reduce operating expense for team by

38%.

• Maintained a zero negative turnover during my tenure.

• Developed and enforced a Daily Operational Manual for the data warehouse team.

• Identified, documented and enforced team KPIs and Continual Improvement Process.

Quality Assurance Manager, FedEx Office (Dallas, Texas), 2006 –2008

Primary responsibility is managing a team of 33 engineers to ensure the quality of IT

deliverables. Accountability for testing an average of 42 projects at any one time, including

hardware, platform images, client-server applications, eCommerce applications and such

corporate systems as PeopleSoft, Retek and Kronos. Utilized Quality Center for test case and

defect repository. Upon accepting the manager role, the department was tasked with

overhauling the culture, processes and functionality of the team, which at that time had little

perceived value to the company. Within nine months received recognition from the CIO for

successfully re-engineering the department by developing a standardized test process

approach, including an engagement request system, master and project test plan templates,

formalized test strategy, project portfolio tracking and quality metric reporting framework.

Praised by Business and Development partners for turning around the department.

• Created an Automation team responsible for automating test cases using Mercury QTP,

LoadRunner and OpenSTA.

• Identified, documented and enforced team KPIs and Continual Improvement Process.

• Created and taught a Quality Assurance Process Training for Technical Project Managers

and other QA Stakeholders.

• Partnered with outside vendor to perform CMMI audit on IT department.

Project Manager, FedEx Office (Dallas, Texas), 2005 –2006

Responsible for the rollout of the retail order fulfillment, production management, point-of-

sale, labor management and pricing applications across 1,200 stores in the U.S. and Canada

as well as the data migration and hardware replacement of the legacy POS application.

Developed installation and migration processes to support 16 store conversions per night, 80

per week, while maintaining store operations and servicing customers. Provided cost

estimating, tracking, controlling, and reporting of a $12M+ hardware and shipping budget.

Managed hardware forecasting, consumption trending, procurement planning, and logistics of

a 25K unit inventory including servers, point-of-sale workstations, peripherals, and supplies

for distribution to training site and retail center installations. Managed training classroom

installation and hardware logistics for POS training of 20,000 store personnel.

CEO, Synergy Information Systems Inc. (Waxahachie, Texas), 1994-2005

Started up and managed all aspects of this consulting firm specializing in software

development, eCommerce and data analytics. Including business development, requirements

gathering, contract negotiations, systems design, development, quality assurance, installation

and training. Developed 100+ client list in the Retail, Manufacturing, Distribution, Government

and Services industries supported by a blended onshore/offshore development team.

Technologies used included: VB, .Net, ASP, Oracle, SQL Server, Access, Informatica,

Business Objects, Crystal Reports, ADO, XML, SOAP, Perl, JavaScript, PHP and DHTML.

Manager of Software Development, Digital Convergence (Dallas, Texas), 1999-2001

Headed the Business Intelligence and Database Research departments, controlling a

$2.5M+ budget and overseeing 85 staff including five Database Administrators, five ETL

Developers and five Report Developers to support corporate ODS and Data Warehouse.

The environment consisted of an ODS and a data warehouse running on Oracle and

Tandem Non-Stop, populated with Informatica and accessed with Business Objects. Set

the technology strategy and ensured architecture plans and roadmaps aligned with the

needs of the business and the solutions delivered by development teams.

Education

Bachelor of Arts, UNIVERSITY OF TEXAS AT TYLER, Major: Psychology Minor: Computer

Science

MBA, TEXAS A&M UNIVERSITY – CORPUS CHRISTI, Anticipated Graduation: Fall 2015

PMP Certification

ITIL Foundations 2011 Certification

Six Sigma Yellow Belt Certification

Professional Scrum Master I Certification

Contact this candidate