Jeffrey Todd Griffin

**** ******** *****

Winter Springs, FL 32708

407-***-****

acejmt@r.postjobfree.com

EXECUTIVE SUMMARY

Senior level leader with diversified operational and financial experience

in Industrial Laundry, Engineering and Customer Service Operations.

Exemplary record of accomplishment of improving performance and operating

income across multiple business disciplines. Outstanding record of

strategic and tactical leadership and accomplishments through solid core

competencies:

Strategy Development Customer Orientation Operational Excellence

Communication Talent Development Performance Management

Value Creation Internal Controls Reporting/Analysis

PROFESSIONAL EXPERIENCE

ROI UP

Current

Consultant/Owner

Specializing in process development, improvement, and implementation. Work

with executive and department level leaders on financial analysis of P&L,

income statements, job setup, customer service and production requirements,

developing KPI's to monitor and track trends and results. Concentration in

hotel laundry and healthcare sectors.

Prestige Corp.

2012 - 2013

Area General Manager-Metro New York

Responsible for a six location $150M industrial laundry corporation in the

Tri-State area servicing approximately 65% of the major hotels in Manhattan

and the greater NYC metro area including all Trump properties; W,

Gansevoort, and IHG. 14 staff level direct reports including sales,

production, operations, maintenance, delivery, and engineering. Lead

negotiator for new collective bargaining agreement with production workers

(UNITE).

Aramark 2011 - 2012

Group General Manager - Florida

Operated a $130M 14 site operation with full P&L ownership for Florida;

responsibilities included four production facilities, sales, customer

service, maintenance, and safety.

* Consolidated three facilities into existing locations; profitability

impact + 1.9M

* Showed a 42% improvement on OSHA reported claims by implementing an

incentive and self-awareness safety program; #1 in the organization

* Generated additional 3.9M annually in specialized linen cleaning for

assisted living and surgical centers

Compassionate Home Health Care 2010 - 2011

Director of Operations - Tampa

Responsible for all day-to-day operations of a $27M; 500 bed, 5 location

Assisted Living Facility; 18 Direct Reports; 265 employees including

resident accommodations, marketing, engineering, and maintenance.

* Year over year profitability improvement of +4.8% by developing an

aggressive marketing program

* Certifications for Assisted Living Administrator, Nutrition, Blood

Bourne Pathogens, Personal Protective Equipment, with AUCA and OSHA

* Worked with State of Florida Ombudsmen to create a daily patient

communication log to foster improved senior resident care

G&K Services 2002 - 2010

Regional General Manager - New York, New Jersey, Pennsylvania

Successfully ran $30M regional production facility with operations,

manufacturing, production, customer retention, and P&L responsibility for

New York, New Jersey, and Pennsylvania. 12 Staff Level Manager direct

reports 145+ employees and 60 daily routes.

* Increased operating profit by 3.7% year over year;$800K + annual impact

* Top graded over 50% of the senior leadership positions in the region; 8

positions

* Reduced the regions accounts receivable to company standard; $500K+

annual impact

* Created an improved working environment through honesty, openness, and

direct accessibility to my office that allowed G&K Services to decertify

the Local Teamsters 560 that had represented the hourly employees for

over 40 years in New Jersey

Tempus Resorts 1999 - 2002

Director of West Coast Operations - Las Vegas, NV

Complete operations, customer service, administrative, and sales

responsibility for a $5M multi-resort marketing company. 5 Staff Level

Manager direct reports. Responsible for increasing revenue by developing

new product offerings and marketing for the customer.

. Successfully led seamless transition over 150 employees and all

equipment and product from incumbent organization, transfer of business

was seamless and transparent to customers.

* Developed a quality measurement system that improved customer service

* Established a communication model to support process improvement

Improved worst performing operation within one year (profit, employee

retention, customer satisfaction and customer retention). Increased

operating income by 17%; $340K + impact

United Parcel Service 1986- 1999

Director of Strategic Alliances- Rome, Italy

Financial, operational, and administrative responsibility for complete

integration of over 200 independent package delivery companies throughout

Western Europe into UPS operations and culture; a $500M financial

commitment. 5 Division Manager direct reports plus a regional staff of 14.

Reported directly to the President of Operations.

. Responsible for staff recruitment, selection, and training. Developed

operational and administrative procedures, developed and administered a

$65 million start-up budget, and successfully coordinated the transition

of business from the incumbent service organizations in five countries

to UPS.

. Operations generated $350M in annual revenue. Rome start-up was

recognized as the best "all

around" start-up in company history.

. Lead a team of 85 managers and over 3,000 hourly employees in five

countries; operating over 300 daily ground routes and 8 flights per day.

. Created a culture of ownership and accountability

. Established an employee engagement model that shared information

internationally to better service the customer

EDUCATIONAL HONORS

Honor Society Phi Kappa Phi

Organizational Leadership

Pennsylvania State University

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