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Customer Service Manager

Location:
Saint Paul, MN
Salary:
60K
Posted:
June 12, 2014

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Resume:

R eynaldo Garza

Telephone: 507-***-**** Email: acejl8@r.postjobfree.com

SUMMARY / HIGHLIGHTS

Self motivated U.S. Armed Services Veteran with extensive Facilities, Operations, Property Management,

Leadership and Communication Skills, including Team Building and a focus on Time/Resource

Optimization

Over 10 years of experience as a Director/Manager who executes Large scale Business Operations and

institutes Complex, Company wide System Improvements

High energy, Driven and Results oriented Leader with outstanding Presentation, Communication, and

Cross cultural Team Management Skills

Extensive Human Resources Management experience to include Employee Relations, Payroll, and I 9

Documentation

Excellent Customer Service skills and Bilingual– Fluent in English and Spanish

CORE ACCOMPLISHMENTS

Proven success in executing all functions related to Commercial Property Management including Security,

Facility Operations, Customer Relations and Staffing

Demonstrated Progressive Business Operations skills including Client Account Management, Supply

Chain Management, Budgeting, Forecasting and P&L responsibility

Orchestrated cost savings projects such as a $200,000 per year cost savings in janitorial services

Deployed effective Human Resource skills including Staff Management, Supervision, Recruitment and

Employee Relations

PROFESSIONAL EXPERIENCE

Simply Self Storage Associate Property Manager – Minneapolis/St. Paul – 8 Sites

Minneapolis/St. Paul, MN March 2014 to Present

Reynaldo Ga rza p age 2 of 5

SALES/RNTALS

Responsible for sales, rentals, inventory management, move in/out transitions, customer service. Various

financial transactions, advertising, collections, property upkeep and lease management, invoice audits.

SBM Site Services Area Manager – St. Jude Medical 14 Sites Minneapolis/St. Paul, MN

January 2013 to November 2013

STAFF MANAGEMENT

Responsible for the day to day functions and supervision of over 60 employees, including the staffing,

scheduling, training, disciplinary and performance evaluations

Controlled Access Environments (CAE) cleaning and sterilization processes and procedures

Tracking completion of processes and verification through documentation.

OPERATIONS & SYSTEMS MANAGEMENT

Planned and directed all day to day functions and activities for employee workloads

Payroll, I 9 Processing and verification, and Employee recruitment and retention

Supply chain management

Oversight of employee training, including OSHA requirements

VENDOR & CONTRACT MANAGEMENT

Machine and equipment repairs via technicians

Supply vendor management

Event staffing and set up

PowerPoint presentations to clients/ customers

Internal and joint audits for custodial & clean room (CAE)

ERMC Property Management Director of Operations – Burnsville Center, Apache Mall

Burnsville, MN – Rochester, MN 2010 to 2013

STAFF MANAGEMENT

Responsible for the day to day functions and supervision of 45 employees

Staffing levels, scheduling, training, disciplinary, and performance evaluations

Maintained all departments to include Security, Interior/Exterior Landscaping, Custodial, and Engineering

Reynaldo Ga rza p age 3 of 5

OPERATIONS & SYSTEMS MANAGEMENT

Planned and directed all day to day functions and activities for employee workloads

Payroll, I 9 Processing and verification, and Employee recruitment and retention

Supply chain management

Planned and directed all day to day functions and activities for employee workloads

VENDOR & CONTRACT MANAGEMENT

Machine and equipment repairs via technicians

Supply vendor management

Event staffing and set up

McNeilus Companies Facilities Manager Dodge Center, MN 2005 to 2009

Career progression from Loss Prevention Specialist, Environmental Assistant, HR Assistant to Facilities Manager

STAFF MANAGEMENT

Responsible for the supervision and increased productivity of 12 employees

Scheduling of work hours

Training, conflict resolution and performance evaluations

OPERATIONS & SYSTEMS MANAGEMENT

Executed daily operations of a 90,000 + acre facility, including tracking multiple projects, managing daily

requests, evaluating needs and budgets, inspecting plants and asset management

Managed fire suppression systems in accordance with FM Global guidelines

Employee badge systems

Designed and produced the facilities online request website

Planned and directed company wide activities such as department relocations and staff event/ meeting

planning

VENDOR & CONTRACT MANAGEMENT

Reynaldo Ga rza p age 4 of 5

Monitored and guided dozens of cross functioning contractors to ensure a high standard of efficiency while

staying within strict budgetary limits

Established contractor outsourcing requirements

Managed assigned staff, prepared work schedules and assigned specific duties

Orchestrated cost savings projects such as a $200,000 per year cost savings in janitorial services

LOSS PREVENTION & ENVIRONMENTAL PROTECTION

Risk management, fire and safety

Environmental team member

Disposal and labeling of hazardous waste products

OTHER WORK EXPERIENCE 1994 – 2004

MILITARY HISTORY

Non Commissioned Officer Texas National Guard 1995 to 1998

Honorable Discharge

Primary Leadership and Development Training

Team leader

Training and leadership of personnel

Class instructor

Army Specialist Enlisted United States Army Active 1989 to 1994

Honorable Discharge

Team Leader

Army Achievement & Recognition Medal Winner (3 times)

Physical Fitness Award Winner attaining highest possible score

EDUCATION

Reynaldo Ga rza p age 5 of 5

Riverland Community College 2007 – 2009, Associates of Science, Business Administration

St. Mary's University Business Administration Seeking to complete Bachelors of Science, Business

Administration – 2 Semesters remaining.

CERTIFICATES/ RECOGNITIONS

AAS Degree (with Distinction) Supervisory Management July 2009

Certificate (with Distinction) Supervisory Management July 2009

Certificate (with Distinction) Human Resources August 2008

Certificate (with High Distinction) Quality December 2007

Certificate Project Management June 2007

COMPUTER SKILLS

Advanced user of Microsoft Office Suite, Word, Excel, PowerPoint and MS Project

References Available on Request



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