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Customer Service Manager

Location:
Flanders, NJ
Posted:
June 12, 2014

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Resume:

Jennifer L. Fleming

** ******* ******* #* . ********, NJ 07836 . 201-***-**** .

acejje@r.postjobfree.com

SUMMARY

A true leader, who is a dedicated team player with inherent leadership,

management, strategic planning and communication skills. Proven track

record of exceeding all projects needed to be accomplished. Creative,

results oriented self-starter who has successfully managed a profile of

Fortune 1000 clients.

SPECIALTIES

Strategic planning, new business development, client relationship

management, budgeting & forecasting, contract negotiation & execution,

process improvement, solution selling

EDUCATION

Bachelor of Arts, Seton Hall University 1993

PROFESSIONAL EXPERIENCE

Experian Business Information Solutions, Inc.

Account Executive - May 2011 - Present (3 years 2 months)

.Primary focus to generate new logo business

.Consult with business owners on credit risk solutions

.Generating and prospecting new business leads

.Handle annual renewals with core client database

.Responsible for selling value adds to enhance account profitability

.FY 14 - Managing a client base totaling $5M, finished Q1 at 143% of plan

.FY 13 - Achieved $4.3M of a $3.7M goal, equaling 116% of quota, ranked #1

of 5

.FY 12 - Achieved $2.72M of a $1.5M goal, equaling 181% of quota, at 27%

Profit

.FY 11 - Achieved $2.15M of a $1.5M goal, equaling 143% of quota, at 20%

Profit

Compensation Solutions Inc.

Business Development Consultant (Temporary)- June 2010 - December 2010 (7

months)

.Responsible for the integration of customized personnel management

solutions

.Generate leads and develop qualified potential business

.Foster the organic growth through of my prospect database in the northern

NJ market

.Strategic account management and performance monitoring of key client

database

.Maintain computerized customer prospect database (ACT system)

.Effective cross selling of multiple Human Resource based solutions

ADP Total Source

District Manager - October 2006 - July 2009 (2 years 10 months)

.Named "District Manager of the Month," May 2007, September 2007

.Produced 5-7 new business leads per week

.Conducted executive overviews with business owners, and key executives to

identify need for human resource support, leakage in state regulatory

compliance requirements and need for benefits administration

.Presented investment analyses and customized business proposals

.Cross sold multiple Human Resource based solutions to an existing base of

clients

.FY 09 - Achieved $6.3M of a $9M goal, equaling 74% of quota, ranked #4 of

9

.FY 08 - Achieved $12.9M of a $8.4M goal, equaling 152% of quota, ranked #1

of 14

.FY 07 - Achieved $10M of a $14.2M goal, equaling 71% of quota, ranked #3

of 12

.FY 06 - Achieved $4.9M of a $6.7M goal, equaling 73% of quota, ranked #3

of 12

Staples Business Advantage

Account Manager - June 2003 - October 2006 (3 years 5 months)

.Responsible for prospecting, management and growth of Fortune 1000 clients

.50% increase in estimated budgetary spend of top 5 corporate accounts

.Handled national implementations, coordinate tactical profit management by

location

.Managed purchase mix and compliance at corporate headquarters and remote

field locations

.FY 06 - Achieved $12.9M of a $8.4M goal, equaling 152% of quota, ranked #1

of 14

.FY 05 - Achieved $10M of a $14.2M goal, equaling 71% of quota, ranked #3

of 12

.FY 04 - Achieved $4.9M of a $6.7M goal, equaling 73% of quota, ranked #3

of 12

.FY 03 - Achieved $6.3M of a $9M goal, equaling 74% of quota, ranked #4 of

9

Mohawk Industries

Territory Manager - May 2002 - June 2003 (1 year 2 months)

.Managed client base of $2M in annual sales

.Responsible for representing mill, ensuring brand placement at key retail

stores

.FY 02 - Sales Rep of the Year Award, Tri State Region

Staples Business Advantage

Site Compliance Manager, National Accounts - June 1998 - November 2001 (3

years 6 months)

.Managed team account managers, total departmental portfolio worth over

$12M

.Strategically managed profitability by increasing contract compliance

.Wrote and developed departmental business plan and growth strategy

.Defined annual departmental goals and objectives

.Recruited, hired and trained sales team

.Developed managed and maintained relations with key suppliers/vendors

.FY 01 - Diamond Club Winner - Puerto Rico

.FY 00 - Q3 Manager of the Quarter for US Channel Area, of 150 Sales

Managers

.FY 99 - Team Awarded for most profitable in Tri State Region

.FY 98 - Graduated "Best of the Best" 12 month management training program

[pic]Staples Business Advantage

Account Manager - May 1996 - June 1998 (2 years 2 months)

.Managed client base of $2.5M in annual sales

.Handled catalog production for national accounts

.Coordinated national implementations and business reviews

.Trained large locations on on-line order entry systems

.Ensured profitability goals through managing product mix and pricing

.FY 98 - Achieved $32.4M of a $23.8M goal, equaling 136% of quota

.FY 97 - Diamond Club Winner - Las Vegas, NV

.FY 96 - Achieved $2.5M of a $2.4M goal, equaling 102% of quota

[pic]Staples Business Advantage

Lead Customer Service Representative - Lead Customer Service Representative

June 1994 - May 1996 (2 years)

.Primary contact for 12 major clients

.Trained and developed new and existing associates



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