** ***** *****, ******, ** 08051856-***-****(acejii@r.postjobfree.com
Lisa A. Green
Professional Summary
Dynamic and results-driven senior manager healthcare professional.
Self-motivated, excellent communicator effective in the management of
critical projects and relationships. Strives to optimize operations, reduce
costs and improve internal and external service quality.
Experience
Feb 2008 - March American Red Cross Philadelphia, PA
2013 National Testing Lab
Production Manager
Managed a cross-functional team of over thirty medical technicians &
technologists, lead technicians and supervisors in a high-complexity,
deadline driven, testing environment at the only National Testing Lab (NTL)
within the U.S. Northeast; accessible to staff onsite and remotely 24/7.
Identified and resolved testing and/or equipment (including Galileo, BC PK
7300, Siemens Advia) problems to ensure safe and accurate quality results
are reported to our stakeholders.
Directed and controlled the day-to-day operations of the laboratory while
operating in a state of control.
Served as a SME (subject matter expert) and collaborated with Problem
Management Dept. to investigate deviations by determining root causes and
implementing corrective action(s).
Assisted Director of Client Services in the management and reduction of
reagent waste.
Process Committee Council member that guaranteed that all 5 NTL's functioned
in a uniform capacity.
Sept 2007 - Feb Immucor Norcross, GA
2008
Project Lead, National Accounts
Led project meetings with Sales/Marketing/Tech Support/Application Support.
Coordinated pre-planning activities of site Operational Qualifications' (OQ)
and Go Live dates with national accounts and multi-site facilities.
Served as Immucor Application Support point of contact for the American Red
Cross.
Escalated critical issues to appropriate departments for resolution and
provided necessary follow up.
Attended site OQ's and "Go Lives", identified/interpreted ad hoc critical
issues and escalated necessary issues to the appropriate departments for
resolution.
Managed projects' scheduling, timelines, milestones, and provided updates to
changes that may have occurred.
Oct. 1990 - Sept. American Red Cross National Philadelphia, PA
2007 Testing Lab
Lab Supervisor - Sept. 1998 - Sept. 2007
Provided supervision, guidance, and workflow to 15 - 40 staff during
production hours.
Reviewed test runs, maintenance, QC, calibrations, and proficiency testing.
Identified/resolved testing and equipment problems and errors.
Validations and implementations of equipment.
Accessible to staff during test performance to provide on-site and remote
guidance.
Process Council Committee member, 2004-2007.
Instructor - Sept. 1994 - Sept. 1998
Administered/monitored training progress of staff, and assured completion
and maintenance of staff training records.
Staff Educator - Sept. 1991 - Sept. 1994
Developed and administered Assay training procedures/training modules,
present workshops/ classes
Assured departmental activities were performed in compliance with the
American Red Cross BSDs, state, and federal regulations (CFRs, GMPs, and
local RSPs).
Medical Technologist - Oct. 1990 - Sept. 1991
Assays: Antibody Screening and Identification, CMV test (latex and EIA
methodology), RPR Testing, Hemoglobin S Screening, Antigen Typing, ABO/Rh
Testing and Resolutions
June 1990 - Sept. Cooper Hospital Camden, NJ
1992
Medical Technologist
Assays: Immunology and Serology Lab, Microbiology Lab, Blood bank - ABO /Rh
testing, crossmatching, prenatal samples, washing red blood cells, irradiate
red blood cells and platelets, pool platelets, and fresh frozen plasma.
Education
Jan. 1984 - May Rutgers, The State University of Camden, NJ
1990 New Jersey
Bachelor of Arts, Biology
June 1989 - May Cooper Hospital School of Medical Camden, NJ
1990 Technology
Medical Technologist Certificate
Awards/Honors
The American Red Cross Tiffany Award for Employee Excellence - Management
2001
National Testing Laboratory Compliance Representative 2008 - 2013
National Testing Laboratory Diversity Representative 2009 - 2012
Applications Knowledge
DMS, Class/400, Sunquest, Surround, Microsoft Excel, PowerPoint, and Word
References
References are available on request.