KATIE A. JACOBSON

*** ******** **** . ******, ********* . 54016

Cell: 651-***-****

Objective: Seek a challenging position where I can utilize my skills and

knowledge. I want to participate in the growth and success of the company I

work for.

Qualifications

. Telephone & Front Desk Reception, Customer Service, Filing, Database &

Records Management, Administrative Support, Reports, Complaint

Handling, Data Entry (80 WPM) experience and operating keyboard or 10-

key pad experience.

. Medical terminology knowledge.

. Setting up and maintaining customer accounts.

. Excellent customer service skills. In tune with customers'

expectations about value and service and providing exceptional

customer service.

. Great ability to promote outstanding customer relations with excellent

problem-solving and decision-making skills involving complex,

analytical problem-solving; focus on customers, results and

performance I am friendly, with excellent phone rapport and

professional.

. Strong interpersonal skills engaging with customers in a professional,

friendly, yet efficient manner.

. Excellent Computer Skills (Microsoft Office-Word, Excel, PowerPoint,

Outlook).

. Highly self-disciplined with experience working in a fast paced

environments. Superior ability to prioritize tasks and work

independently with minimum supervision, and also as a team player.

. Skilled in areas of order processing, inventory control, and cashier

management. Excellent cash-handling experience, experience selling

products and services.

. Perform opening and closing function, cash pulls.

. Excellent verbal communication and writing skills.

. Coordinating shipments with other departments/facilities.

. Capable of prolonged physical activity. Hardworking, energetic,

reliable, and the ability to multi-task. Recognized for assuming

additional responsibilities.

Education

Century College, White Bear Lake, MN

Major: Communications

Katie A Jacobson

Computer Skills:

Operating Systems: Windows 95/98/NT/MF/2000/XP/Vista/Windows 7.

Software: Spreadsheets, Graphics/Drawing/Painting Tools, PowerPoint,

Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft Outlook.

Professional Experience:

Valley Cartage - 8665 Hudson Blvd N, Ste 100, Lake Elmo, MN. 55042

800-***-**** -- 01/27/2014 - 3/27/2014

Customer Service Logistics Specialist: Interact with customers to

provide information in response to inquiries about services and to

handle incoming orders. Data entry performed accurately, timely, and

efficiently. Record customer interactions and transactions, recording

details of inquiries, complaints, and comments as well as actions

taken. Setting up and maintaining customer accounts. Provide

information about services, take and enter orders, cancel accounts,

obtain details of complaints. Assist customers with shipments and

status of orders maintaining communications with other departments for

order completion.

Blissful Bath - 9020 Hudson Road Woodbury, MN 55125 -

651-***-**** -- 7/2012 - 1/2014

Customer Service Representative and Production: Consistently praised

by management for the quality and timeliness of attention to detail,

exemplary customer service delivery and team-player attitude. Assist

Customers with purchases. Responsible for Answering phones, product

stocking, cleaning, creating signage for displays. Creating and

making/producing product. Mixing of chemicals and ingredients.

Monetary/credit card transactions. Problem solving.

Speedway SuperAmerica - 9910 Norma Ln., Hudson Rd., Woodbury, MN.

55125 651-***-**** -- 10/2011 - 7/2012

Customer Service Representative: Assist customers with purchases and

fuel transactions and related programs (i.e. gift cards, money orders,

wire transfers, coupons, and the Speedy Rewards Loyalty program.)

Responsible for product stocking, cleaning, answering phones,

monetary/credit card transactions. Resolving disputes, problem

solving.

Katie A Jacobson

Paws and Claws -Dog Day Care; 2010 O'Neil Road Hudson, WI./Stillwater,

MN location 715-***-**** -- 05/2009 -09/2011

Shift Leader: Excelled in role requiring the ability to handle a

variety of customer service and administrative tasks and resolve

customer issues with expediency. Work as a team player to safely care

for up to 60 dogs at a time in a group setting; discipline, calming

them down. Assigning duties to team members. Provided opening and

closing functions, cash pulls, processing credit cards. Responsible

for cleaning, laundry, bathing dogs, cleaning up after, carrying or

moving large bags of dog food, Exercising Dogs. Providing Customer

Service; Answering Phones, Scheduling, Monetary Transactions.

Country Kitchen - 2420 Gateway Ct., Hudson, WI. 54016

April 2008 -December2008

Server/Hostess: Provided excellent interpersonal skills and able to

relate with and satisfy all kinds of customers. Took orders without

mistakes and relayed special requests to chefs in a clear manner. Set

and cleared tables in an efficient manner. Provided exemplary

customer care skills. Good energy levels and stamina to stand, sit,

and walk for long periods without getting tired. Responsible for

monetary transactions.

Arby's - 2401 Gateway Ct., Hudson, WI.54016

February 2008 - April 2008

Team Member; Taking customers orders; Preparing food made to order;

Cleaning the dining room and all areas behind the counter. Monetary

transactions.

Great Clips - 2312-c Crestview Dr., Hudson, WI.54016 715-***-****

February 2007 -May 2007

Receptionist: Greeted customers, answered phones, scheduled

appointments. Responsible for cleaning, laundry, restocking of

merchandise, Monetary Transactions.

References Available Upon Request

Contact this candidate