Victor Tuck

**** ***** ***** *****, *********, Georgia 30294 H: 678-***-**** C: 678-237-

**** aceje1@r.postjobfree.com

Professional Summary

Highly proactive manager with 30 years of experience in team leadership in

the restaurant and hospitality industries. Background includes sales,

management and front and back-of-the-house operations.

Skills

Inventory control and record Hospitality and service industry

keeping background

Staff scheduling Effective planner

Strong work ethic Strong attention to safe food handling

Point of Sale (POS) system procedures

operation Trained in performance and wage reviews

Conflict resolution techniques

Work History

General Manager,

04/2005 to 04/2014

Fernbank Museum of Natural History

Atlanta, GA 30307

. Carefully interviewed, selected, trained and supervised staff.

. Promoted a positive atmosphere and went above and beyond to guarantee

each customer received exceptional food and service.

. Led and directed team members on effective methods, operations

and procedures.

. Prepared for and executed new menu implementations.

. Skillfully interacted with external vendors to obtain the best quality

in pricing and product.

. Conducted timely performance evaluations for all front of house

staff.

. Effectively managed payroll and timekeeping, including completion of

the proper paperwork for new hires and terminations.

. Purchased adequate quantities of necessary restaurant items, including

food, beverages, equipment and supplies.

. Achieved highest employee retention rate in the region.

Manager,

04/2000 to 04/2003

Houlihans

Hartsfield Jackson Airport

. Oversaw front of house personnel to maintain adequate staffing and

minimize overtime.

. Effectively managed payroll and timekeeping, including completion of

the proper paperwork for new hires and terminations.

. Developed, implemented and managed business plans to promote

profitable food and beverage sales.

. Conducted timely performance evaluations for all front of house

staff.

Manager,

06/1998 to 04/2000

Longhorn Steak House -

Atlanta, GA

. Led and directed team members on effective methods, operations

and procedures.

. Displayed friendly, outgoing and energetic behavior to create a warm,

fun atmosphere for guests.

. Strong leader of customer support staff.

General Manager,

03/1995 to 06/1998

Lonestar Steak House

Atlanta, GA

. Consistently provided friendly guest service and heartfelt

hospitality.

. Promptly and empathetically handled guest concerns and

complaints.

. Demonstrated integrity and honesty while interacting with guests, team

members and managers.

. Maintained high standards of customer service during high-volume, fast-

paced operations.

. Cross-trained and coordinated scheduling with team members to

ensure seamless service.

. Strictly followed all cash, security, inventory and labor

policies and procedures.

. Maintained clean and safe environment, including in the kitchen,

bathrooms, building exterior, parking lot, dumpster and sidewalk.

Education

Bachelor of Science: Business, 1986

Central State University - Wilberforce, 45384, OH

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