Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Rochester, NY
Posted:
June 12, 2014

Contact this candidate

Resume:

CURTISS MCNAIR II (acejc2@r.postjobfree.com)

*** ****** **** *****

North Chili, NY 14514

585-***-****

WORK EXPERIENCE

May 2011-Sept 2012:

NOVA Biomedical

Glucose Training Specialist

• Execute Clinical Glucose Training services in hospitals throughout North America.

• Factory Certified NOVA StatStrip system trainer.

• Train hospital end users on the proper use of the StatStrip system.

• Document end user training, core competency assessment and certification.

July 2010-Present

Rochester General Hospital (Point Of Care Testing)

Medical Technologist ASCP

• Executed daily/weekly/monthly QA of Point of Care testing performed on hospital units ( glucose, urine pregnancy, rapid strep, urine dip,

hemoccult, hemoglobin, cardiac markers, blood gases, ACT, Oxicom, and Hepcon) .

• Provided oversight of Point of Care Testing performed at more than 35 offsite physician offices, clinics and School Based Health Centers within

RGHS.

• Oversight of Regulatory and Compliance of applicable state and local laws and regulations (CAP, DOH, and JACOH) also required to submit data

for reporting in Joint Commission Accreditation Manager.

• Annual competency assessment of nurses or other licensed personnel performing testing at the hospital, physician offices and clinics both on RGH

campus and offsite; as well as initial orientation and training.

October 2007-July 2010

Ortho Clinical Diagnostics (Johnson & Johnson)

Scientist II

• Participated in the development of new clinical chemistry, immunochemistry and blood donor instrumentation.

• Involved in the generation, review and approval of verification and validation test plans and procedures, software test execution, defect report

generation, phase “0” assay development and test result summarization.

• Participated in software development lifecycle including development of software requirements, sales, design and configuration management.

• Operated and assisted in the development and marketing strategy of the Vitros Fusion 3600 and 5600 platforms.

October 1996-October 2007:

University of Rochester

Bone Marrow Transplant Research Laboratory

Manager

• Supervised approximately 30 employees and 15 patient service centers.

• Phenotyping analysis and record keeping for both the AIDS Clinical Trials Group (ACTG) and the AIDS Vaccine Evaluation Unit (AVEU)

• Quality Control, new procedure writing, test validation and patient assessment for the AIDS Clinical Trials Group.

• Sales, management and operation of approximately 15 patient service centers in Rochester Area.

October 1992-May 1996:

U.S. Army Ft. Sam Houston, TX - Medical Lab Specialist

• Night shift Laboratory Manager, Cytology/Histology.

• Software development for new Analyzers.

• Performed medical lab procedures including analysis of all body fluids, specimen processing and collection.

• Operated various laboratory analyzers such as, Coulter STK S, all Cell Dyne models, Automatic Coagulation machines, and Kodak Analyzers.

EDUCATION

• Expert at persuasive communication with Diplomacy. Driving Sales and Management effectiveness through Relationship Building and

Presentation Effectiveness. (Dale Carnegie Institute)

• New York State Licensure to practice as a Clinical Laboratory Technologist.

• Graduated from the Academy of Health and Sciences with a MLT degree, BS (San Antonio, Texas)

• Successfully completed seminars on Coulter and Cell Dyne Hematology machines, Kodak Ektakem Analyzers, Vitros Fusion systems, MLA

Automatic Coagulation Analyzers, advanced flow Cytometry systems (FACScan, FACS calibur, FACS Vantage), HPLC Columns, Gas

Chromatography, Siemens Rapid Point, clean room and P3 procedures, methodology writing and test validation procedures.

• Successfully completed classes in Good Quality Manufacturing Policies and Procedures, Customer Service Relations, Sales Technique, Problem

Solving, Effective Leadership and Team Management



Contact this candidate