Kyleen Jones

***** *********** ***

Canton, MI **187

734.78.1706

acejba@r.postjobfree.com

Work Experience

Event Assistant

Sky Zone Indoor Trampoline Park, Canton, MI

September 2013 to Present

Greet and check in 20 to 50 parties/groups per shift, which includes answering all questions, completing legal

paperwork and making sure they have everything necessary for their event.

Consult with customers to customize parties, outline policies and take down payment, approximately $100.00

per party.

Confirm scheduled events for accuracy and clarity and accept final payment, approximately $100.00 to

$600.00 per party.

Co manage the performance of a total of 25 Party Host/Hostesses, and approximately 7 10 per shift, along

with inspecting four party rooms for cleanliness, set up and appearance.

Create weekly ‘event sheet’ used by 70 employees and contractors for scheduling and planning purposes.

Handle escalated and or angry customers by listening to their complaints and defusing their frustration by

rectifying the situation.

Lead Party Hostess

Sky Zone Indoor Trampoline Park, Canton, MI

March 2013 to September 2013

Trained 20 new employees and 30 existing employees to become Party Host/Hostesses.

Evaluated performance, skills and results of all trainees.

Coached Party Host/Hostesses for development regarding their strengths and opportunities.

Worked as a liaison between the Party Host/Hostess team and management to ensure communication was

two way, open and honest.

Party Hostess/Cashier

Sky Zone Indoor Trampoline Park, Canton, MI

July 2012 to March 2013

Catered to party guests by preparing their rooms; serving food, cake and drinks and collaborating with the

leader or parent to create a climate of fun and festivities.

Cleaned all party rooms with quality and accuracy for inspection.

Handled 100 to 500 customers with cash payments for entrance, merchandise and food.

Maintained 100% accuracy while handling approximately $1400 to $7000 per shift.

Achievements

Recognized as an outstanding employee by receiving the Mover and Shaker Award at Sky Zone.

Recognized for teamwork and dedication by receiving the Pink Award at Sky Zone.

Student of the Month Award, Salem High School, March 2012

Student of the Month Award, Salem High School, March 2013

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