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Customer Service High School

Location:
Fremont, CA
Posted:
June 12, 2014

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Resume:

MARKEITH MCDANIELS

**** ******* *** # *** *******, CA 94536

(C) 415-***-**** (H) 510-***-****

Email: aceja5@r.postjobfree.com

Objective: To work for a well established company that is stable. And provides opportunities for training, growth and a long-term

career and success.

Qualifications:

• Exceptional written and verbal communication skills

• Team player; ability to effectively interact with people from all ethnic back grounds

• Wide security experience in access systems, patrolling and incident report writing

• Intermediate computer skills in word, excel, outlook communications

• Excellent customer service

• Experience in CCTV

Professional Experience:

FRA FINANCIAL (AUGUST 2013 TO PRESENT)

• MEETINGS WEEKLY WITH THE BRANCH AND TRAINING IN THE KNOWLEDGE OF THE PRODUCTS AND WHAT IT HAS TO OFFER

• PROSPECTING POTENTIAL NEW CLIENTS AND AVAILABLE FOR ANSWERING CUSTOMER INQUIRIES AND QUOTE REQUESTS

• INTERNET MARKETING CAMPAIGNS SUCH AS SOCIAL MEDIA MARKETING, GOOGLE, BLOGGING AND FACE TO FACE NETWORKING

• ADMINISTRATION, ANSWERING PHONES, MAKING COPIES, FILING, HANDING OUT FLYERS, WORD OF MOUTH ADS AND BROCHURES

• APPOINTMENT SETTING, GOING OVER APPLICATION AND VARIOUS PRODUCTS THAT HELP THE CLIENT BENEFIT

• I DID NOT TRANSACT INSURANCE DURING THIS TIME. WAS MAY 29 2014

TH

LICENSED AS OF AND NOW ABLE TO TRANSACT INSURANCE

SALES.

PROSPER 1 FINANCE (OCTOBER 2013 TO PRESENT)

• ONLINE BROKERING FOR CHARTER FINANCIAL AS AN AFFILIATE

• AVAILABLE TO ANSWER INQUIRES AND GIVE FREE NO OBLIGATION QUOTE

• PROVIDING AN ALTERNATIVE FOR HOMEOWNERS FACING FORECLOSURE

• PROVIDING SETTLEMENT OPPORTUNITIES WITH GUARANTEED CASH UPFRONT

• A MEDIUM OR A LINK BETWEEN TWO PARTIES IN AIDING BUSINESS OWNERS TO SELL PROPERTIES

• INTERNET MARKETING CAMPAIGNS SUCH AS SOCIAL MEDIA MARKETING, GOOGLE, BLOGGING AND FACE TO FACE NETWORKING

• ADMINISTRATION, ANSWERING PHONES, MAKING COPIES, FILING, CREATING FLYERS AND ADS AND BROCHURES

G4S SECURE SOLUTIONS USA, INC. (FEBRUARY 2013 TO PRESENT) SECURITY CONTRACTOR AT SEAGATE TECHNOLOGY

• STUDYING LIVE CAMERA FOOTAGE AT SECURITY CONTROL CENTERS

• DISPATCHING OFFICERS, COMPLETING DAR’S, ANSWERING PHONES

• KNOWING AND FOLLOWING SITE PROTOCOLS, RULES, GUIDE LINES AND EMERGENCY PROCEDURES

• CONDUCTING ROVER PATROLS ON FOOT; CHECKING EXITS, ROOMS AND DOORS TO MAKE SURE THEY’RE SECURED AND LOCKED

• CHECKING FIRE PANELS AND CLEARING ALARMS

• TRAINED IN LENEL SYSTEMS, SALESFORCE, AMAG AND BOSCH AND CURRENTLY COMMANDS CONTROL CENTER AND DISPATCH

OVERTON SECURITY SERVICES INC. (AUGUST 2012 TO MARCH 2013) SECURITY CONTACTOR AT SAMSUNG

Henry James Brown: Page -$-

• PATROL ASSIGNED AREAS ON FOOT, CHECKING FOR FIRES, VANDALISM, AND SUSPICIOUS ACTIVITY

• INVESTIGATE AND/OR REPORT HAZARDS, UNUSUAL OR SUSPICIOUS HAPPENINGS TO THE SUPERVISOR OR MANAGER ON DUTY

• CHECKING DOORS AND WINDOWS OF BUILDING TO ENSURE THEY ARE TIGHTLY CLOSED AND LOCKED

• ENFORCE COMPANY AND BUILDING RULES AND REGULATIONS

• ASSISTS ANY PERSON IN BUILDING FOR ANY NEEDS

ProTech Security (May 2010 to January 2011) Security Contactor at Trinity Properties and Trinity Apartments

• Escort resident and building management to their cars when safety of the persons is a concern

• Respond to alarms and dispatched calls, decides what actions to take based on situation and facts known

• Decides when incident requires written report, decides which report to use and submit to supervisor

• Unlocks buildings/doors after checking identification and compliance with building

• May assist law enforcement officer when needed

• Direct residents during emergency situations to a safety area

• Serve as a liaison between the property management and resident at the building

Children International (Feb 2010 to July 2010) Fundraising Contactor Through Dialogue Direct

• Working with a sense of urgency with teams that go out with a purpose to raise funs for those in need

• Face to Face Fundraising through street canvassing

• Expanding network of donors through sponsor a child campaigns

• Creating a fun atmosphere and trusting environment

• Meeting beyond the weekly quotas which was 3 sign ups a week

• Training new hires and cross training with the veteran employees Monday through Friday

Internship:

Glad Tidings (Church Young Adults Pastor May 2008 to January 2010)

• Develop, promote and coordinate a balanced program of activities and discipleship ministry

• Train and involve youth and youth leaders in an outreach program

• Be available for counseling

• Lead regular leadership meetings with leadership for training and development

• Creating schedule of events and teachings months in advance

• Creating and performing Power point presentations

• Using Microsoft Excel and word for data entry (1,000 entries per session)

• Using Microsoft word to create talking points

• Create flyers and pamphlets from Microsoft Publisher

• Assisting with operation of café (customer service and open/close)

Teen Challenge (March 2006 to March 2008)

• Speak at scheduled church event services when needed

• Network with local ministries and organizations

• Be familiar with Teen Challenge standards

• Promote Teen Challenge ministry and needs through outreach fundraisers

Education:

• Equivalent High School Diploma (2004)

• Bethany University, Scotts Valley, CA (2004 to 2005)

• Global University School of Berean (Springfield, Missouri 2007 to 2009)

• Certified Security Officer-BSIS California Guard CA (2010 to Present)

• Certified Life Only Agent CDI Producer Licensing Bureau (2014 to Present)

• FEMA Certified Emergency Management Institute of Homeland Security (2014 to present)

References:

Available upon Request



Contact this candidate