Sylvia Mallyon

**** ********** ****** ***. *

Burbank, CA 91504

818-***-****

acej9k@r.postjobfree.com

Objective: To achieve a position that will contribute for the company to

succeed.

Highlights and Qualifications

. Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook,

Encoder, Microfiche Viewer

. Knowledge in Sawinpro and Southware Excellence

. Typing 55 wpm, 10 key machine by touch(left or right hand)

Work Experience

Credit/Collections/Accounts Receivable

Russell Warner, Inc dba Roto-Rooter Plumbers, Valencia, CA

May 2000-February 2013

. Processing personal/business credit applications-verifying client's

credit history by calling their bank and trade references. Making

reports per month on what has been approved, in process and pending.

. Return checks unpaid(NSF/stopped payment/etc.)-notify clients by

writing or faxing copies of checks, work orders, invoices and NSF

letter.

. Collections-calling clients to collect on past due invoices. Mailing

collection letters. Making reports on clients that will be assigned

to collection agency. Researching for all documentations and

information needed for support/back up for collection agency.

. Accounts Receivable-generate statements and invoices, addressed to the

designated correspondent. If mail was returned, notify client to get

the correct address and remind them of the outstanding invoices.

Inputting notes/information in the system. Research on work orders

and invoices. Fax/email invoices and work orders as requested by the

clients. Fax/email dispute letters to branch managers.

. Bankruptcy-all clients must be put on hold. Any balance needs to be

charge off. Need to fill out Proof of Claim paper work and mail it to

Bankruptcy Court Office.

. File-work orders, NSF checks, charge back/charge off, proposal,

dispute letters, paper work sent to collection agency and bankruptcy

documentation.

Customer Service/Trim Department

L'Koral, Inc., Vernon, CA

January 1997-December

1999

. Deal with salesman representatives regarding extension, substitution

and cancellation of orders. Inputting orders daily. Ordering

price tickets and inputting goods by packing slip.

Operation Clerk I/International Accounting Clerk I

First Interstate Bank, Los Angeles, CA

August 1989-September 1996

. Process Foreign Cash letter and Foreign Checks. Process international

statements and mail to the designated correspondent. Deliver prompt

and courteous Customer Service.

Education

. High School Grad. Holy Family

Glendale, CA

. Business Course-Accounting / Office Procedures

Personal Achievements/Awards

. Service Quality

. Dedicated Service Award

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