Timothy Raupach

Career Overview

IT specialist versed in software administration and data communications.

Qualifications

Technical Skills

Accomplishments

Work Experience

Education and Training

Strong collaborative skills

Skills Experience Total Years Last Used Windows, HTTP, DNS, DHCP, FTP, TCP/IP

10 2014

Network Support

Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Process Control Engineer March 2011 to June 2014 Alliance Group Technologies at US Steel - Portage, IN

Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.

IT Support Manager May 2004 to March 2011 Synergy MIS - Valparaiso, IN

Created HTML email templates and newsletters for e-mail marketing campaigns.

Grocery Stocker March 2001 to April 2004 Town and Country Market - Portage, IN

Safely unloaded large amounts of stock off of trucks.

Associate of Science : Computer Programming and Applications, 2000 International Business College - Fort Wayne, IN, USA

Technical help desk experience

Programming and design skills

Database servers

Patch management

Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.

Troubleshooted and resolved hardware, software and web application issues escalated from customer support and other departments with a 100% success rate.

Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.

Served as sole database administrator for MS Access and MySQL running on various operating systems.

Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.

Ordered and maintained the correct level of store inventory.

Graduated with honors in December 2000.

GPA 3.78/4.00

Proficiency in TCP/IP protocols

Excellent problem solving skills

Microsoft applications expert

3109 County Line RD, Portage, IN 46368 Cell: 219-***-**** - acej6x@r.postjobfree.com

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