Margie Esther Mann

**** ******** **** *.**** Palm Beach, FL. 33417-1156

acej5w@r.postjobfree.com

561-***-**** (H) 561-***-**** (C)

OBJECTIVE: A challenging position with increasing levels of responsibility

to which I can apply my skills and experience.

WORK EXPERIENCE:

Administrative Assistant

Chance Homecare, Inc.

6/2013 to Actual

. Carrying out various secretarial and organizational duties for

Director, Manager and personnel.

. Maintain control of patient's charts, employee files, Accounts Payable invoices.

. Verification of time sheets of Nursing, Occupational Therapist,

Physician Therapist.

. Buying supplies, managing stockrooms.

. Archives charts by year.

. Maintaining control of charts sent off to retention warehouse.

. Imputing medical data in software. (Alora)

. Answering calls and transferring to corresponding staff.

Senior Accounts Payable Technician

Nextera Energy Resources, LLC /FPL Energy, Inc.

3/2008 - 5/2013

. Responsible for processing all maintenance requests for domestic

and foreign vendors.

. Responsible for obtaining banking instructions for electronic payments.

. Verify tax identification with the Internal Revenue Services tax

interactive session.

. Communicate status of requests submitted via email or telephone.

. Analyzing information and evaluating results to choose the best

solution and solve problems.

. Research and provide accurate data to support master data.

. Process Special Financial Transaction in master file.

. Archive requests and supporting documents by vendor number order.

. Reorganized and identify file cabinets for easy access.

. Maintain control of documents sent off to Corporate Retention Center.

. Trained and coach all new personnel with completing vendor maintenance request forms and multiple issues in following and policy and procedures.

. Assist with internal and external audits.

. Volunteering Storm duties logistic support, fire drills and team

leads for the employee engagement.

Accounting Technician - FPLE

Nextera Energy Resources, LLC /FPL Energy, Inc.

3/2005 - 3/2008

. Trained Accounts Payable Technicians, site employees and contractors

in vendor maintenance and Sarbanes-Oxley policies and procedures.

. Ensure all files were ready to be scanned.

. Prepared manifest and transmittal report to send off to Corporate Retention Center.

. Prepared manifest and transmittal report to send documents to be

scanned.

Administrative Specialist III

Nextera Energy Resources, LLC /FPL Energy, Inc.

2/2003 - 3/2005

. Alphabetize and label all files for all invoices for the General

Accounting Department.

. Maintain strong internal controls of archive invoices sent off to

Corporate Retention Center.

. Support Sarbanes-Oxley policies and procedures.

. Review and process vendor maintenance forms for accuracy.

Administrative Assistant

The Bartech Group, Inc.

2/2002 - 2/2003

. Organized General Accounting Department file room.

. Alphabetize and label folders with Accounts Payable invoices.

. Prepared massive mailing to customers.

. Retrieved and return invoices to file room.

. Prepared boxes for archiving.

Executive Assistant

Florida Bolt & Nut Company

3/2000 - 2/2001

. Produce information by transcribing, formatting, inputting, editing,

retrieving, copying, and transmitting text, data, and graphics.

. Conserve executive's time by reading, researching, and routing

correspondence; drafting letters and documents; collecting and

analyzing information; initiating

telecommunications.

. Maintained executive's appointment schedule by planning and scheduling

meetings, conferences, teleconferences, and travel.

. Maintained customer confidence and protects operations by keeping

information confidential.

. Completed projects by assigning work to clerical staff; following up

on results.

. Prepared reports by collecting and analyzing information.

. Secured information by completing data base backups.

. Contributed to team effort by accomplishing related results as needed.

Paraprofessional Instructional Assistant I The School

District of Palm Beach County

8/1998 - 3/1999

. Assist in the instructing/tutoring of assigned six grade level in

basic academics, language, and/or specialized subject areas.

. Confer with Teacher regarding student levels/needs.

. Reinforce concepts, listen to students read, answer questions, assign

work, and check work for completeness and accuracy.

. Implement daily student activities and/or lessons.

. Organized students' plans/recreational activities.

. Supervised students to maintain effective learning and/or safe

play/recreational environments, noting behaviors observed and

disciplining when necessary per District Policy.

. Organized learning and/or instructional environment, set up materials

and equipment for daily activities, gather appropriate resource information, and maintain neat and orderly classroom/instructional areas.

. Prepared bulletin boards, prepare and laminate graphic and written

materials, and assemble, collate, and staple work folders and instructional packets.

. Assist special education students with physical or educational needs.

. Assist the teacher in the process of assessing students.

Customer Service Manager Puerto del Rey Marina & Resort

6/1988 - 7/1998

. Select, train, assign, schedule, coach, counsel, and discipline

employees; communicate job expectations; monitored, appraise, and

reviewed job contributions; planned and reviewed compensation actions;

enforce policies and procedures.

. Achieve customer service objectives by contributing customer service

information and recommendations to strategic plans and reviews;

prepared and completed action plans; implemented production,

productivity, quality, and customer-service standards; resolved

problems; completed audits; identified customer service trends;

determined system improvements; implemented change.

. Meet customer service financial objectives by forecasting

requirements; initiated corrective actions.

. Determined customer service requirements by maintaining contact with

customers; visiting operational environments; conducting surveys;

formed focus groups; benchmark best practices; analyzed information

and applications.

. Improved customer service quality results by studying, evaluating, and

re-designing processes; establishing and communicating service

metrics; monitored and analyzed results; implemented changes.

. Maximized customer operational performance by providing help desk

resources and technical advice; resolving problems; disseminating

advisories, warnings, and new techniques; detecting and diagnosing

network problems.

Assistant Harbor Director

Inversiones Isleta Marina, Inc.

8/1981 - 8/1986

. Accommodated and assigned dock spaces to vessel entering the marina

harbor.

. Scheduled boat yard repair jobs.

. Prepared labor distribution, invoices, contract agreements, job orders

and statements.

. Prepared inventory of boats in the marina and boat yard.

. Enforced all the federal, state and local laws pertaining to mooring.

. Worked closely with the United States Coast Guard to fulfill some of their duties.

ABILITIES AND COMPUTER SKILLS:

. SAP MS WORD MS EXCEL

. MS OUTLOOK MS POWER POINT SWITCHBOARD

. BILINGUAL - SPANISH

EDUCATION AND TRAINING:

. HIGH SCHOOL DIPLOMA 5/1976

. UNDERGRADUATE DEGREE IN BUSINESS ADMINISTRATION 6/1997

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