RESUME OF PAULINE BOWYER

Lauderhill, Florida

acej1s@r.postjobfree.com

Tel: 954-***-****

EDUCATION

****-****

University of Manchester, England

BA (Hons) Dip, Learning Disability Studies

North Trafford College of Further Education

Secretarial and Business Course

Diploma

Manchester, England

Central High School for Girls

Manchester, England

IT PACKAGES

Microsoft Office 2007, Worksite Document Management System; Delta View;

Groupwise; Outlook; Arista; CMS Finance Software; Case Manager System -

Axxia; Wisdom, Independent Practice Solutions (IPS), Patient Information

System (PIMS); Patient Administration System (PAS); Medi-Sec; Digital

Dictation-Olympus Transcription Module, Express Scribe

Current Employment

May 2014 - to present

Human Services Division

Broward Government Centre, Fort Lauderdale

Temporary Data Entry/Support Clerical services clerk

Compiling data for Homeless Initiative Project and other clerical duties as

and when required.

2012-2014 Freelance - Online Digital Transcriber/Secretary (On an-hoc

basis) - Independent

Digital transcription of confidential and sensitive police and criminal

evidence interviews (PACE) and the transcription of university research,

focus group interviews and medico legal reports.

PREVIOUS EMPLOYMENT

July 2012-December 2012

Medical Support Secretary

Typing, filing, photocopying, faxing, archiving, covering for secretarial

absences within the children's hospital.

From September 2009 to July 2012 returned to university

April 2007-2009

Central Manchester and Manchester Children's University Hospital National

Health Service Trust, Manchester, England

1. PA/Directorate Administrator/Complaints Co-Ordinator to Directorate

Manager of Acute Surgery and Surgical Specialties Division

2. Receptionist/Secretary to Case Managers, Patient Advice and Liaison

Service

3. Medical Support Secretary, Children's Hospital

Skills and duties

Liaison with various inter-departmental administrative staff when dealing

with complaints from patients and their relatives. Responding to phone

enquiries in relation to patients and public enquiries, with Healthcare

Commission Case Managers and ICAS advocates. Administrative duties i.e.

replying to acknowledgement letters, typing emails, meeting notes and

reports; updating database in respect of patients and their relatives;

handing out information as requested.

Diary management such as the maintenance of office and personal diaries,

arranging one-to-one meetings with the managers within the Directorate,

taking notes for the Consultant's Business Meetings and Orthopaedic

Clinical Governance meetings, liaising with Consultants and Managers within

the Surgical Specialties Division; co-ordinating the management and

administration of the Greater Manchester Surgery Centre to assist in

decreasing hospital waiting times for surgery and also responsibility for

the co-ordination of the Directorate's complaints and medico-legal matters

on behalf of the Directorate Manager in accordance with the Trust's

Complaints Procedure. Undertaking and coordinating projects at the request

of the Directorate Manager.

Reason for leaving: To commence university

May 2004-October 2006

Secretary to Deputy Director, Wellcome Trust Clinical Research Facility,

Grafton Street, Manchester

Assisting other clinical members of staff within the Facility, which

comprises of diary management which included complete management of the

Deputy Director's email account and prioritizing, filtering and responding

where appropriate; organizing meeting, venues and travel arrangements.

Providing an accurate and efficient secretarial service, development and

maintenance of electronic and paper filing system for easy retrieval;

working pro-actively with the clinical and administrative staff in order to

assist the Director in processing studies through the Facility; arranging

one-to-one meetings with the managers within the Facility and also external

meetings with members of other organization wishing to use the Facility for

further clinical studies; filtering and responding to emails where

appropriate without recourse to Deputy Director; fielding of telephone

calls to Deputy Director; preparation of materials for presentation and

preparing information packs; providing assistance in the recruitment of

staff; arranging scanning schedules for sonographers involved in an

(ovarian screening) study being conducted; organizing meeting dates,

arranging agendas, co-ordination of documentation; note-taking of Research

Practice Nurse meetings, ad-hoc duties; updating of studies conducted

within the Facility, reception cover, servicing the Seminar Room i.e.

setting up conference equipment. Also, assisting with the organizing of

seminars, meetings and conferences.

Reason for leaving: To increase salary

August 2003- February 2004

Manchester Mental Health, Department of Psychiatry, Manchester Royal

Infirmary, Hospital

Personal Assistant/Ward Clerk, providing a personal assistant/secretarial

role to the Modern Matron Manager along with the various multidisciplinary

staff within the Department, i.e. doctors, consultants, nurses, ward

managers, occupational therapists, psychologists, which consisted of audio

typing of letters and reports, minutes, discussion documents, guidance

notes; preparation and circulation of papers for meetings; dealing with

internal and external telephone enquiries; checking and distribution of

ward post.

Reason for leaving: Secondment contract completed

July 2003-August 2003

Fountain Court Barrister Chambers, Temple, London

Word Processing Operator, Providing a word processing and secretarial

service to barristers within the chambers, also reception duty to cover

absences and lunch break

Reason for leaving: Change in personal circumstances

October 2002-June 2003

Agency contract positions working within various law firms in Manchester

and London, where I have worked on a permanent or floating capacity

covering various legal departments as a legal secretary and/or word

processing operative working on large contract documents using redline and

strikeout, completing timesheets, scheduling meetings, filing and

photocopying. Departments I have covered have been Corporate Finance, Real

Estate, Intellectual Property, Patents and Trademarks, medical negligence,

personal injury, Dispute Resolution, Construction and Planning, Charity and

Parliamentary.

I have also carried out duties in my capacity as a Legal Secretary,

reception duties by manning the switchboard, booking couriers arranging

meeting rooms and setting up conference call meetings.

October 2001-September 2002

Addleshaw Booth & Co, London

Legal Secretary in the Corporate Finance Group. Providing secretarial and

administrative support to lawyers in the Corporate Finance Group.

Reason for leaving: Redundancy

References available on request

Contact this candidate