Christopher Haddox!

***** ***** **** ***** - ********, AZ 85306!

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acej0h@r.postjobfree.com - 480-***-****!

WORK EXPERIENCE!

Truck Driver Student!

Southwest Truck Driver Training – Phoenix, AZ! ! ! ! ! Jun 2014 – Jun 2014!

• Finished classroom portion of training at top-of class with 3.5/4.0 GPA.

• Obtained Class A CDL permit and HAZMAT, Doubles/Triples, and Tank endorsements!

before enrolling in 120-hr training at Southwest Truck Driver school.!

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Psychology Associate!

Corizon Health: AZ State Prison Complex - Lewis Buckeye, AZ! ! ! Apr 2013 Jan 2014!

• Perform intake assessments for mental health services for newly admitted prison inmates.!

• Develop collaborative Treatment Plans with prison inmates.!

• Provide inmates with individual and group psychotherapy on a regular basis and brief interventions when clinically

indicated.!

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• Conduct suicide watch rounds weekly as assigned to assess continued risk for identified inmates.!

Clinical Care Coordinator / Counselor!

Community Bridges, Inc Mesa, AZ ! ! ! ! ! Oct 2012 Feb 2013!

• Completed individual care coordination sessions with patients to assess, triage, and develop care plans based on

presenting issues and ASAM dimensional risk assessment.!

• Developed collaborative Continuing Care Plans, Treatment Plans, and Discharge Plans with patients.!

• Provided individual, family, and group psychotherapy and brief interventions when clinically indicated.!

• Responsible for comprehensive assessment, intervention, and documentation of Risk Assessment; Danger to Self

and/or Others.!

• Assessment of patient’s criteria for ambulatory detoxification when indicated.!

• Coordinated with with patient’s identified General Mental Health or Substance Abuse treatment provider.!

• Coordinated with patient’s enrolled Provider Network Organization and/or SMI treatment team.!

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• Recorded all assessments and patient interaction case notes in Claimtrak.!

Counselor!

SAGE Counseling Mesa, AZ ! ! ! ! ! ! ! Aug 2012 Oct 2012!

• Conducted client intakes, screenings, evaluations, and assessments.!

• Wrote client Treatment Plans and conducted periodic plan reviews.!

• Conducted individual, group, couples, and family therapy.!

• Facilitated psych-therapy and psych-education groups in both the men's and women's Maricopa County jails. Group

topics included Substance Abuse, Addictions and Relapse Prevention, Anger Management, Employment Skills and

Workforce Re-Entry, Domestic Violence, and Fathering Skills.!

• Assessed and documented client's progress in treatment.!

• Administered assessment tools and pre- and post-tests including the SASSI, ASUS, MAST and others.!

• Assessed client's need for services.!

• Assessed risk of clients being or becoming violent, suicidal, or homicidal.!

• Maintained accurate documentation regarding clinical work with clients.!

• Collected fees from clients; completed related payment recording documentation; and transferred receipts and pa-

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perwork to main office within policy requirements.!

Software Systems Consultant!

Customer Systems, Inc. Chandler, AZ Oct 2010 - Mar 2012!

• Planned and deployed Salesforce.com Sales Cloud and Support Cloud for small and large organizations, including

non-profits. !

• Migrated Salesforce.com organizations in support of corporate acquisitions. !

• Tested, implemented, documented, and updated various Salesforce.com Orgs. !

• Managed Salesforce.com CRM application for Customer Systems production system. !

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• Maintained areas of data management, contacts, leads, campaigns, opportunities, quotes, dashboards and reports. !

• Created custom objects, workflows, email alerts, and templates, and campaigns as needed for customer require-

ments. !

• Utilized sandboxes to implement and test code and object changes to ultimately move change sets to Production

orgs. !

• Maintained multiple user roles, profiles, hierarchies, security, workflow and escalation processes. !

• Supported and trained new and existing users on the Salesforce.com application and quarterly upgrades. !

• Documented and analyzed processes, procedures, and/or policies regarding production data and processes.!

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Operations Manager, Product Support!

THE rSMART GROUP Phoenix, AZ! ! ! ! ! ! Oct 2009 Oct 2010!

• Led Support Center operations to ensure timely and accurate resolutions to technical inquiries from customers of

open-source Collaborative Learning Environment software.!

• Managed core team of six Senior-level Customer Service Representatives and Support Engineers, providing techni-

cal and administrative support of open-source educational software products.!

• Determined policy, process design, and implementation of Service Level Agreement definitions, On-Call support,

and hosted-client upgrade and maintenance procedures. !

• Worked with core Engineering and Application Support teams to identify product defects and initiate corrective ac-

tions and appropriate client patches.!

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• Initiated and oversaw the coordination of integration projects throughout entire product life-cycles.!

Technical Software Product Manager!

THE TRIZETTO GROUP Phoenix, AZ Oct 2008 Oct 2009!

• Evaluated, defined, documented, and led the design, development, testing, and release of software products.!

• Integrated products that increased business revenue and product value for the QNXT core product, launched for the

Payer market in the Healthcare industry.!

• Wrote functional requirements, use and test cases, and product descriptions to facilitate product Design, Develop-

ment, QA, and Documentation initiatives.!

• Directed the coordination and execution of integration projects throughout all phases of product life-cycles.!

• Worked with the IT application development and testing teams to plan deployment schedules and ensured that

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software releases adhered to functional definitions.!

Owner / Head Coach!

Fitwell Coaching, LLC Gilbert, AZ! ! ! ! ! ! May 2007 Oct 2010!

• Developed and built an upscale personal training studio to promote overall wellness with a combination of physical

weight and cardiovascular training and motivational counseling.!

• Co-treated clients shared with Spectrum Counseling Center to provide integrated mental health and physical well-

ness programs.!

• Facilitated group seminars covering: Stress Management; Lifestyle and Time Management; Self-Awareness; and

Nutrition Management.!

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• Managed staff of 6 Exercise Science/Kinesiology-degreed Personal Trainers.!

Business Director!

Spectrum Counseling Center, LLC Gilbert, AZ ! ! ! ! ! May 2007 Oct 2010!

• Developed business plan and associated processes for development of small, 3-therapist private counseling prac-

tice in Gilbert, Arizona.!

• Maintained processes necessary to operate practice efficiently and cost-effectively.!

• Leased office space to independently licensed therapists.!

• Designed and optimized website for increased web-traffic.!

• Handled recording of SuperBill activity into Quickbooks from daily appointments.!

• Facilitated implementation and configuration of online medical billing software application for billing of insurance

charges and receipt of payments.!

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• Generated monthly statements of activity for clients as needed for submission to insurance for reimbursement.!

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Senior Software Engineer, Support Services!

INITIATE SYSTEMS, INC. Phoenix, AZ Dec 2001 - May 2007!

• Supported enterprise-wide Identity Data Management solution for customers in Healthcare, Hospitality, Insurance,

Finance, Government, and Retail industries.!

• Diagnosed, corrected, communicated, and delivered solutions for production clients, including operational, configu-

ration, data interface, client/server, and report application issues.!

• Monitored remote customer systems after software product implementations; ensured the continuous operability of

business-critical systems.!

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• Worked with Product Development team to define and implement software features requested by customers.

Corporal, Chief of Artillery Section!

United States Marine Corps Camp Pendleton, CA ! ! ! ! ! Jun 1990 Jun 1994!

• Supervised sections of up to 10 Marines in various training exercises and during combat operations.!

• Counseled personnel on both a personal and professional level.!

• Planned and implemented various preventative maintenance projects.!

• Participated in combat operations in Operations Desert Shield and Desert Storm, 1991.!

• Advanced to final rank of Corporal (E-4) meritoriously two years ahead of peers.!

• Drove 5-ton military truck for crew and towed-105mm and 155mm howitzers.

• Cleaned and maintained vehicle.

• Performed preventive maintenance tasks on a regular basis.

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EDUCATION!

Master of Arts in Professional Counseling!

OTTAWA UNIVERSITY - Phoenix, AZ 2012!

Master of Business Administration!

UNIVERSITY OF PHOENIX - Phoenix, AZ 2002 !

Bachelor of Science in Computer Information Systems!

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ARIZONA STATE UNIVERSITY - Tempe, AZ 1998!

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ADDITIONAL STRENGTHS AND CORE COMPETENCIES KEY QUALIFICATIONS

SKILLS

• Able to work on a rotating shift • Safety rules and regulations • Valid CDL A driver’s license with T, N,

and H Endorsements

• Excellent communication skills • Expense management • Exceptional driving record

• Outstanding physical dexterity • Client relations • Current DOT medical certification

• Extremely well organized • Preventive maintenance

• Mechanically inclined • GPS and map navigation

• Attention to detail for safety and cost- • Travel Log maintenance

containment

• Expert-level computer, software, and • Routes familiarity

equipment experience

• Business and customer-service • Trip Planning

oriented

Contact this candidate