Bruce Battle

Albuquerque, NM

aceixz@r.postjobfree.com - 505-***-****

WORK EXPERIENCE

BENEFITS SPECIALIST

DELTA DENTAL NEW MEXICO - Albuquerque, NM - July 2007 to Present

**** ********* **** ** *uite 600 505-***-****

POSITION: Benefit Services. Alb, NM 87110 7/12/2007 - Current

A/R A/P, review, audit, and processing of dental claims and services. Customer service to dental offices,

subscribers. Data Entry, web site support, training of employees.

CUSTOMER SERVICE REPRESENTATIVE

UNITED CONCORDIA - May 2005 to July 2007

Dental Insurance claim reviews and adjustments. Customer service to both members and dental offices.

Records transport, web assistance, Hippa guidelines enforcement.

CREDIT EDUCATION SPECIALIST

INTERSECTIONS Inc - Rio Rancho, NM - August 2003 to May 2005

Education and analysis of consumer credit, credit scoring, dispute management to the major credit bureaus.

Account security, accounts receivable and payable, website site direction, troubleshooting, monitoring of

identity theft. Assistance in new employee coaching.

MEMBER SERVICES

UNITED HEALTHGROUP INC - July 2002 to May 2003

Member assistance to health care benefit descriptions and procedures. ICD-9, HCPCS and CPT code

descriptions, claim process procedures and provider assistance, authorization of website and professional

assistance of trouble-shooting of claim adjustments.

BUSINESS REPLY OPERATIONS

UNITED STATES POSTAL SERVICE - Santa Fe, NM - September 1998 to July 2001

120 S. Federal Pl 505-***-****

POSITION: BUSINESS REPLY OPERATIONS Santa Fe, NM 9/98-7/01

Distribution and accounting of Business Reply Operations for Federal Government agencies and

Independent corporations. Mail and parcel distribution, training of new employees. Office excel

statistics assistant. Relocation for assistance to other offices.

EDUCATION

Temple Baptist Academy Alb

May 1993

Sociology

University of Phoenix

ADDITIONAL INFORMATION

SKILLS

Accounting, Supervision, cashiering, fax, multi-line phone, Microsoft Office, Windows 8, 7, Vista, XP, NT, Excel,

Power point, Outlook, Interpersonal Relations, Collections, Data Entry, Typing 50 wpm, 10 Key, Accounts

payable and receivable, Troubleshooting, Customer Service, Mail Handling and Distribution, Health Benefits,

ICD 9, HCPCS, and CPT Codes, Public Relations. Dental Benefits. Certificate: Fair Credit Reporting Act

(FCRA)

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