**** ****** ***** *** • Austell, Georgia *****

Phone 678-***-**** • Fax 678-***-**** • E-mail aceivr@r.postjobfree.com

Jeffrey W. Sams, Sr.

Summary of qualifications

** *****’+ experience training, supervising, and support services.

Supervised and trained thousands of employees in industrial

manufacturing, mortgage banking and finance sales, global wealth

management, and healthcare. Strong people and customer service

skills. Work proficiently with high technology applications and with

key information technology personnel to deliver training and desk

side support to end users. Experienced in resolving internal AS400,

SAP/CRM, MM, IM, WM modules, and proprietary system issues

in a timely manner. Worked with Epic Hyperspace Systems in which

training was provided to thousands of end users on electronic

healthcare records management in preparation for official GO LIVE.

I have participated in several train the trainer sessions that have

contributed to my success and growth as a senior trainer. Rapid

response time when responding to customer needs, especially issues

involving quality control and the on time receipt of goods and

services. Shows concern for all aspects of the job and demonstrates a

leadership role for others to follow while delivering the

characteristics of a team player.

Education

2005 - 2010 Capstone Institute Of Mortgage Finance

Marietta, Georgia

Principles Of Mortgage Finance, Georgia Regulations &

Compliances

1989 - 1994 Savannah State University Savannah,

Georgia

Business Management/Information Systems

2014 2014 WellStar Development Center Atlanta, Georgia

Epic Super User Inpatient Training Program

PRoFESSIONAL EXPERIENCE

2014 – Present WellStar Health System Atlanta,

Georgia

Epic Implementation /Super User Trainer Cyber Stars

Provide support for the roll out of Epic training to end users in

hospitals, ancillary clinics, hospice, and WellStar Medical Group

Offices (WMG).

Assist in providing Go Live Support and training for four

WellStar Hospitals in the Metro Atlanta Area.

Provide elbow to elbow support to staff on various workflows

that includes but is not limited to admissions, surgical, discharging,

transfers, placing orders, med reconciliation, and note

documentation.

Educate and assist physicians on how to document encounters,

manage their in basket, orders, personalization, smart tools, and

preference list.

Troubleshoot system Hyperspace issues involving user logon,

macros, dot phrases, printing, etc.

2010 – Present The Training Associates Boston,

Massachusetts

Senior Training Specialists Consultant /Morgan Stanley

Smith Barney Wealth Management Acquisition Merger

Responsible for delivering classroom and desk side support

training/coaching for MSSB Wealth Management Group.

Provide software implementation and conversion training

from Morgan Stanley Smith Barney’s Legacy Systems to a new state

of the art proprietary cloud based platform system.

Conduct end user support/coaching using a specified

curriculum based on outlines and courseware provided by MSSB.

Conduct end user training on migration from Microsoft

Office 2007 to 2010 that involved deployment to more than 20,000

end users throughout the United States.

Responsible for all aspects of the 3D Desktop for financial

advisors and branch support users; all applications, systems and

tools agnostic of the product, service or generic aspect the

application supports.

Responsible for all technical troubleshooting relating to

system malfunctions, system updates, user logon issues, and

workarounds.

Assist in the process of planning developing, and creating

training material for the Technology Integration Team to deliver to

end users, using knowledge of the effectiveness of methods such as

Instructor Led Training (ILT), demonstrations, one on one support,

virtual live meetings, conference calls, and workshops.

Provide remote control desktop computing support to all

end users for the purpose of immediate or on demand training

2004 - 2010 Advantage Mortgage Solutions Austell,

Georgia

Home Loan Consultant / Sales

Responsible for managing the daily operation’s policies and

procedures

for Advantage Mortgage Solutions.

Responsible for loan originating, loan processing, and

generating sales leads.

Responsible for consulting daily with clients to ensure that a suitable

home loan is being fulfilled according to client’s needs.

Responsible for protecting the privacy of all borrowers and potential

borrower’s private information.

Responsible for coordinating weekly steering team meetings that

introduces new and reinforces current Georgia Regulation

Compliances, new policy and procedures, and new home loan

programs.

1996 - 2010 Plastipak Packaging, Inc. Atlanta,

Georgia

Warehouse-Logistics Manager / SAP Training Specialists

Responsible for carrying out all standard operational procedures that

involves but is not limited to Warehousing, Logistics, and SAP ERP.

Responsible for SAP training and implementation procedures to

prepare our company for its official (GO LIVE DATE).

Responsible for resolving all issues pertaining to SAP and RF

scanning support, while minimizing downtime.

Support SAP configuration in the area of MM master data,

purchase/transfer orders, goods movement, WM set up, and

picking/placement strategy configuration and handling.

Support SAP configuration in the area of APO/SPP which ties into

SAP PM for the management of parts needed for injection blow

molding machinery, conveyors, stretch wrap machines, etc.

Responsible for all tasks within the supply chain, including

consumption based planning, vendor evaluation and invoice

verification. It also includes inventory and warehouse management to

manage stock until usage transcript the cycle restart.

Set up SAP WM configuration for the warehouse structure using

automatic placement and picking strategies based on FIFO and LIFO

methods.

Conducts or coordinate all levels of logistics training pertaining to all

warehouse functions, transportation, production, and raw material

handling processes.

Coordinates efforts with Human Resources regarding issues relating

to staffing, discipline, employee relations, etc. in a timely manner for

resolution.

Member of the Plant Safety Committee.

Member of the ISO 9001:2000 Certified Auditor and Trainer

Committee/Certificate of Achievement

Contact this candidate