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Customer Service Manager

Location:
United States
Posted:
June 11, 2014

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Resume:

Nicole Doss

*** ******* ****., ****** ****, MI **390 248-***-**** ! aceiv6@r.postjobfree.com

QUALIFICATIONS

Strong background successfully managing both people and the business to achieve goals.

Passionate about achieving a challenging position that allows meaningful contributions to a business’ success.

Dynamic personality that inspires people to want to work with me.

Excellent computer skills: MS Word, MS Outlook, MS Excel, Internet

Superb leadership, interpersonal, planning, and communication abilities.

Persistent and driven; acquired BS degree with working a fulltime job.

EDUCATION

MADONNA UNIVERSITY, Livonia, MI

B.S. – Nutrition and Food Science

Course work included:

Food Science and Nutrition Food Service Systems and Controls

Food Science Medical Nutrition

Chemistry Food Service Sanitation

ACADEMIC & PROFESSIONAL EXPERIENCE

Glacier Hills Home Care, Ann Arbor, MI Jan. 2014 -Present

Diet Tech

Responsibilities include:

Complete initial, quarterly, annual and nutrition risk assessments.

Assists in the planning, writing and implementation of the resident menu, including modified diet extensions.

Ensure that physicians, nurses, certified nurse assistants and kitchen staff, as needed understand the nutrition

requirements of the residents.

Collect nutrition risk data on resident to determine priorities for care. Keep all documentation current.

Complete QI audits on a monthly basis.

Maintain weight tracking tool for designated unit and add residents to nutrition risk as needed.

Mother’s Pizzeria, Plymouth, MI Mar. 2003 – Sept. 2013

Manager

Employ an efficient, high-energy and professional approach to store operations management in order to:

Promote guest satisfaction to steady repeat business.

Coach / schedule servers to maximum levels of performance.

Monitor restaurant for consistent sanitation, food quality and presentation.

Purchase / control inventory with attention to budget guidelines.

Set up meetings and interviews as part of the hiring process. Received applicants and guided them orientation and

training.

Served in all restaurant positions within the organization: server, chef, hostess, front desk and manager in order to gain an

understanding of what it takes to build a successful restaurant business. This fast-paced, demanding industry helped me

develop strong organizational skills, as well as, interpersonal, technical and leadership skills. I am loyal, motivated, and

committed to excellent customer service. I excel at employee training, customer relations, staff management and

scheduling. Handled discrete information related to employee relations, changes in the organization, performances,

appraisals, confidential information issues, and other sensitive HR-related matters. My work ethic was rewarded by being

promoted several times over the years.

Inner Door Center Nov. 2010 – Jan. 2011

Internship

Participated in the Reconnect with Food® Partial Hospitalization and Intensive Outpatient Programs for eating

disorder recovery.

Researched and presented detailed case studies for the program.

Developed and conducted a food experiential with the participants.

Participated in Reconnect with Food® at Inner Door Center's adjunct programs (group support, individual

consultations, yoga therapy, corporate wellness, and community presentations).



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