HOLLY M. SMITH

**** ** **** *** ****

Ocala Florida 34480

Cell: 239-***-****

Email: aceiu0@r.postjobfree.com

QUALIFICATIONS and SKILLS:

I am a highly motivated individual, who displays tenacity and strengths in

many areas. I work very well in a team atmosphere as well as an individual

contributor. I excel at challenges and embrace new tasks and

responsibilities. I am a consummate professional who has the ability to

work with little to no supervision. I am experienced in various types of

management, training, outbound and inbound phone sales, face to face sales,

elite customer account management, customer care and MS Office Suite. Given

the opportunity I am positive I can be a major contributor to your company.

EXPERIENCE:

May 2011- May 2014 -Winterwood Property Management

Corporate Trainer

SCOPE OF RESPONSIBILITY

I assisted my team in developing and maintaining Winterwood's LMS system.

I trained all new employees while providing continuing education courses

for existing employees. I traveled to individual properties to provide 1:1

property management training to Rural Development, Tax Credit, HUD and

Conventional property managers. I acted as property manager during times

of transition. Assisted with new property takeovers and development as well

as hiring of staff. I maintained the "helpdesk" ticketing system to ensure

managers had the support required while in the field. I assisted with

creating the company employee training manual and standard operating

procedures. I played a major role in developing and introducing the

company to new operations and systems. Planned and orchestrated our annual

training meeting held for over 400 employees.

January 2010- May 2011-Winterwood Property Management

Property Manager

SCOPE OF RESPONSIBILITY

I successfully managed 184 unit Tax Credit community. Responsibilities

consisted of leasing, customer service, resident care and retention, staff

management, accounting, collections, lease renewals, unit inspections,

evictions, correspondence with local housing authorities, ensuring the

resident files as well as the data system (Onesite Leasing and Rents) in

compliance, and all other aspects of maintaining the property.

June 2000 - August 2008- Eli Research /Eli Health Care/Eli Journals

Executive Account Manager- January 2008- May 2008

SCOPE OF RESPONSIBILITY

Taking inbound phone calls and making outbound phone calls to assist

customers with any and all needs while effectively up sell and cross sell

all products. Provide exceptional customer service by using company and

product knowledge to educate the customer. Managing aspects of the customer

accounts such as adding product, updating contact information, making

customer aware of any new products or changes.

International Training Executive- June 2008-August 2008

SCOPE OF RESPONSIBILITY

I traveled to India twice to assist in developing a new Eli Division. I

successfully completed organization of new sales, service, and data

processing teams.

Sales Manager, 2001-2007:

SCOPE OF RESPONSIBILITY

Lead up to 50 employees by coaching, mentoring, and motivating. Hire sales

staff based on company and customer needs. Train sales and service

representatives to proficiently care for customer no matter the situation.

Set and maintain sales goals based on company expectations and ROI. Plan

and analysis the business to ensure goals are obtainable. Meet and exceed

sales goal of $650,000 monthly.

SPECIFIC DUTIES AND RESPONSIBILITIES

Analysis of marketing and sales plans

Over see phone system and "TASKE" reporting mechanism while working

closely with outside phone vendor

Track all sales and service transactions.

Hire sales and service staff

Acted as liaison for sales team with all other teams such as,

Marketing, Editorial, Audio Conference, Live Conference, and Data

Processing.

Report to accounting on commissionable sales.

Track and report employee attendance

Motivate sales team by setting bonus based incentive plans within the

department as well as with other departments.

Train all new sales and service representatives on products,

publications and systems.

Keep current staff updated on any new publications, products, and

changes.

Day to day management of the sales teams both outbound and inbound

Coordinate with Data Processing to ensure revenue is properly entered

into the database and allocated to the correct sales representative.

Took all escalation customer complaint calls

. Represent Eli at national association events such as NEPA and AAPC,

and well as Health Care Live Conferences.

. Coach employees regularly to ensure they have the tools to

successfully complete all task including meeting sales goals.

EDUCATION

1993 Henry Clay

1997 James Walker Votech

2001 Baron Collier Adult Education Microsoft Excel Class

2005 Dale Carnegie Business and Professional Speaking Course

2013 STARR Training (Rural Development Property Compliance Training)

2013 HUD Training (Housing and Urban Development Property Compliance

Training)

2013 LIHTC Training (Tax Credit Property Compliance Training)

REFERENCES: Available upon request

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