LILLIAN RODRIGUEZ

/**

**** ******* **.

Maitland, FL 32751

Cell Phone 407- 580-3951

aceitw@r.postjobfree.com

PROFESSIONAL PROFILE

Hardworking achiever with 20 years of progressive accomplishments in customer service, sales

and marketing.

Dedicated to excellence in service and relationships. Dependable team player with strong

communication skills with diverse groups. Analytical thinking skills to make timely appropriate

decisions. Have conflict resolution skills and the ability to work in a fast pace environment.

Strong problem solving and experience with conflict resolution

thorough research and strong decision making skills necessary and building relationships.

Flexible, always willing to help out wherever needed. Highly energetic promoter, open minded

and goal-oriented. Bilingual//Spanish Fluently

AREAS OF EXPERTISE

Sales & Marketing Customer Service Client Relation Multi-Task

Contract Negotiations Problem Solving Billing/Collection Travel Agent

Call Center Management Decisions Computer Skills Insurance P&C

EMPLOYMENT

INSURANCE EXPERIENCE: Personal Line Insurance License 2044/440

Sales, Binding and Servicing, “Auto, Home, Ocean Marine and Umbrella Policies”.

Processing new and renewal business. Quoting for new business and rewrites, reviewing losses, running

the mvr clue and reports for new business and declining, processing endorsements, cancellations,

retention, accounting, billing, follow up with clients, update clients information.

Knowledge of mitagation inspections requirements and National Flood Insurance.

Can demonstrate strong navigational skills in using multiple company systems

Experienced with companies: Citizens, Progressive, Travelers, Metlife, ASI, Flood, Infinity, Safeco and

other major companies. I have worked, communicated directly with insurance companies. Have

experienced different company’s software.

AAA Insurance Bureau Inc. P&C Insurance Customer Service Current

Amica Mutual Insurance Company P&C Underwriter/Sales/Customer Service 01/09-

10/11

Seibels, Bruce & Co. (First Home Ins) Customer Service 07/07-

09/08

CF Insurance Service P&C Personal Line Insurance 08/05-

04/06

GLOBAL TRAVEL

02/1999-April 2005

TRAVEL AGENT

Plan, organize and assigned customer service and sales activities which includes: evaluating client needs,

developing innovative customer service and sales strategies: and monitoring projects to ensure

compliance with Targeted company objectives. Experience in negotiating rates with consolidators and

airlines.

50% increase in profitability through developing targeted strategies to increase customer base.

Recognized for "Top Sales Achievement" throughout company for high sales volume.

Recognized by clients for "Dedication to Quality Customer Service".

Amadeus GDS

Bright house

11/1995-01/ 1999

Customer Service

Customer Service/Sales

Inbound call center, billing, and technical support, sales

EDUCATION

Louis D Brandies High Schools New York City

Hudson Community College, Jersey City, New Jersey

Central Florida Academy of Travel

Central Florida Insurance School

Hill Tucker Insurance School

Keywords: Customer Service, Building Relationships, Sales, Close a Sale, Insurance, Travel Agent,

Hotel, Tour Vacation. Retail, Client Relation, Bilingual, Computer Literate, Multitask, Technical Support,

Billing, Personal & Casualty Insurance, Underwriting Assistance.

Contact this candidate